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  • Posted: Sep 29, 2021
    Deadline: Not specified
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  • Cytonn Investments is an investments and real estate company, with offices in Nairobi - Kenya and DC Metro area - U.S. We are primarily focused on offering alternative investment solutions to global institutional investors, individual high net-worth investors, local institutional investors and diaspora investors interested in the East-African region. Our alt...
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    Call Centre Supervisor

    The Call Centre Supervisor will be tasked with managing and building strong client relationship management and integration with other business unit leads across the company for efficient services delivery to clients. This position will also be responsible for overall day-to-day management of Call Centre Team while closely collaborating on a day to day with all aspects of the business. 

    RESPONSIBILITIES

    1. Take ownership of clients issues and follow the issues through to timely resolution
    2. Develop Call Centre procedures, policies and standards to be adhered to by call centre team
    3. Ensure all clients’ calls and queries are addressed within the Service level Agreement (SLA) time.
    4. Implement client’s calls ticketing system and ensure closure of all tickets within the SLA time.
    5. Provide update and daily report to client matters committee on levels of customer satisfaction and recurrent issues.
    6. Interact with clients and build relationships with them while ensuring their needs are being met.
    7. Ensure that high standards of Client Service are maintained throughout service levels
    8. Oversee a team of call centre assistants and ensure they are providing an exceptional client experience
    9. Mastermind creative ways to deliver an exceptional client experience
    10. Develop and oversee the implementation of call centre services protocols.
    11. Resolve complex client problems or disputes in a professional manner
    12. Coach and support team members in meeting departmental goals.
    13. Review client’s complaints and resolution
    14. Any other duties as shall be assigned from time to time

    REQUIREMENTS

    1. Business awareness
    2. Strong analytical skills and problem solving skills
    3. Excellent planning skills
    4. High personal standards and goal oriented
    5. Excellent interpersonal skills
    6. Excellent and effective communications skills, both orally and in writing
    7. Strong coaching skills
    8. Strong sense of responsibility and urgency.
    9. Ability to work well with minimum supervision.
    10. Show world class client service skills on phone, email and verbally.
    11. Strong leadership and mentorship skills
    12. At least 2 years experience in a call center, preferably with a 1 year experience in a supervisory capacity
    13. Must have achieved at least a B+ or equivalent in high school
    14. An undergraduate degree with a minimum 2nd Class, Upper Division

    LEARNING OPPORTUNITIES

    Company operations and products and services, Clients services and management

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    Legal Assistant

    The company is looking to employ an energetic, passionate, creative and hardworking individual looking to join the team as a Legal Assistant. 

    RESPONSIBILITIES

    • Advising on all matters regarding the law; including the interpretation, impact and effect of the relevant laws and general conditions affecting various areas of the company’s operations;
    • Assisting in the co-ordination of legal due diligence, documentation and closing of transactions;
    • Developing and carrying out Compliance checks on all facets of Law affecting the business;
    • Designing commercial and legal solutions that lead to effective corporate structures;
    • Developing and maintaining various policies, procedures and registers whilst carrying out other corporate secretarial functions;
    • Negotiating, drafting and reviewing legal documents and contracts;
    • Liaising with external lawyers on conduct of court matters
    • Any other duties as may be assigned from time to time

    REQUIREMENTS

    1. A Second Class Upper Degree in Law (LL. B) from a recognized University;
    2. A recently admitted advocate of the High Court of Kenya with good standing;
    3. Must have attained a B+ and above in O levels/ high school;
    4. At least 1-year experience in a busy law firm or company;
    5. Knowledge, relevant practice and understanding of the corporate, commercial investments, real estate and financial markets (including tax), and the respective Laws and regulations;
    6. Creative, commercial legal thinking and appreciation of the business aspects in their application of the law;
    7. Ability to pro-actively and creatively manage potential legal issues;
    8. A team player willing to learn, adapt and work with minimum supervision;
    9. Excellent organisation, administration, communication, influencing and interpersonal skills;
    10. High levels of energy and enthusiasm and ability to work long hours and under pressure; and
    11. High level of analytical and problem-solving skills.
    12. Covid-19 vaccination certificate

    LEARNING OPPORTUNITIES

    Contract drafting and Management; Legal Compliance; Corporate transactional support and administration; Corporate Secretarial tasks and Litigation.

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    Driver - Cysuites Apartment Hotel

    This is a position focused on providing logistics services to the company as well as Office Support to staff

    RESPONSIBILITIES

    • Perform preventative and regular maintenance service on the assigned motor vehicle
    • Keep accurate records of official travel through the vehicle log
    • Deliver important documents to required destinations,
    • Organize logistics in preparation for guests travel to and from Airport in accordance with hotel policies and rules
    • Ensure all assigned errands are carried out professionally and promptly
    • Required to load and off-load guest luggage
    • Able to drive in a safe and efficient manner
    • Able to keep a record of all the incidents while driving, for example, any accidents or tickets.
    • Maintain proper records of the trip starting and ending kilometres or miles
    • Always maintain positive customer relations at all time
    • Able to provide information on hotels amenities, activities, restaurants and any places of interest near the hotel
    • Undertake game drives for guests
    • Any other duties as shall be assigned from time to time

    REQUIREMENTS

    • Valid professional driver’s licence
    • Good driving record with no traffic violations
    • Basic computer skills
    • Excellent organisational and time management skills
    • KCSE Certificate
    • 3 years of relevant experience preferably in the hospitality industry
    • Certificate of Good Conduct
    • Covid-19 vaccination certificate

    LEARNING OPPORTUNITIES

    The position will afford the individual a unique opportunity to participate in both a strong incentive structure and a clear path to a fulfilling career in Administration.

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    Real Estate Sales and Collections Intern

    Cytonn Investments is an alternative investment manager, with real estate development capability, and a primary focus on private equity and real estate investments in the high growth Kenyan Region. Cytonn has a unique strategy of coupling two compelling demand areas - the lack of high yielding investment products due to the large banking spread, and the lack of institutional grade real estate; by providing high yielding instruments to attract funding from investors, and we deploy that funding to investment grade, well planned and comprehensive real estate developments that are largely pre-sold. With offices in Nairobi, Nakuru, Nyeri and Kisumu - Kenya and Washington, DC - USA, we are primarily focused on offering alternative investment solutions to global and local institutional investors, individual high net-worth investors, and diaspora investors interested in the East-African region.

     

    Real estate investments are made through our development affiliate, Cytonn Real Estate, where we currently have over Kshs. 82 billion (USD 820 mn) of projects under mandate across ten projects. In private equity, we invest in banking, education, and hospitality. Our financial services investments in Sub Saharan Africa are made through our Cytonn Africa Financial Fund (CAFF). Investments in education and hospitality are made through Cytonn Education Services and Cytonn Hospitality, respectively.

    This position requires self driven hardworking individuals to join the Real Estate functions of the group, with strong quantitative skills, excellent people skills and exceptional admin skills who shall participate in an intense 12 weeks training program on the entire real estate sales process from reservation to registration, manage sales collections and coordinate with respective law firms on various sales documents until completion. 

     

    RESPONSIBILITIES

    1. Assist on the entire real estate sales process from reservation to registration
    2. Assist on collection of receivables from clients and and enforce compliance with real estate sales policies and processes
    3. Under supervision, review reservations, letters of offer, agreements for sale, and lease registration documents
    4. You shall be part of the team that will coordinate with respective law firms on the various sales documents
    5. Proactively drive the sales process from reservation to closure
    6. Assist on the modeling real estate payment plans such as amortisation models and dynamics of the agreements
    7. Assist on development of cash flow projections of project payables and receivables
    8. Provide client support services to Real Estate clients
    9. Ensure meticulous documentation and record keeping
    10. Coordinate real estate sales process improvement and automation initiatives
    11. Any other duties as shall be assigned from time to time

    REQUIREMENTS

    1. A Bachelor’s degree in a business related discipline from a recognized university with a minimum of Second Class Honors, Upper Division
    2. Minimum of B+ in KCSE
    3. Good communication skills
    4. A keen interest in investments and real estate
    5. Proficiency in Microsoft Office
    6. Strong numeracy, analytical, strategy and research skills
    7. Ability to handle multiple tasks and prioritize accordingly
    8. Covid-19 vaccination certificate

    LEARNING OPPORTUNITIES

    The position will afford the individual a unique opportunity to a clear path to a fulfilling career in Real Estate Sales and Collections, jump start their career through the Cytonn Young Leadership Program.

    Method of Application

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