Job Opportunities at Eldoret Water and Sanitation Company Ltd

Job Description/Requirements

Department Technical Services Department
Position Reports to Head of Technical Services

Position Supervises 

1. GIS Officer
2. Planning, Design & Construction Officer
3. Maintenance Officer

Purpose of the Job

To plan, organize and direct the maintenance work section

Main Duties and Responsibilities

The duties and responsibilities are:

I. Managerial Roles and Responsibilities 

1. Plan and conduct field surveys to locate new sites and analyze details of project sites.
2. Design water and sewerage projects using set engineering standards/guidelines and develop detailed drawings and bills of quantities
3. Develop detailed engineering bid documents for works to be outsourced
4. Supervise construction projects done either internally or through contractors for delivery of quality work within the stipulated timelines and budgets
5. Develop and review terms of reference for consultants to undertake major works
6. Convene/attend periodic project site meetings and submit detailed progress reports
7. Conduct materials test and analysis
8. Monitor construction activities to ensure that environmental and Safety regulations are met
9. Organizing and directing staff on the day to day activities;
10. Estimate cost of completed work or for needed renovations or upgrades.

II. Operational Roles and Responsibilities

1. Producing designs, both initial outlines and full plans, of sewerage, water treatment and flood defense structures such as pump systems and pipe networks;
2. Carry out designs and construction supervision of sewerage projects;
3. Supervise construction of new structures/ repairs and provide the necessary Engineering expertise;
4. Managing and maintaining water and sewerage infrastructure operations;
5. Presenting project details and technical information to colleagues and clients;
6. Preparation of reports;
7. Managing project budgets;
8. Keeping up to date with changes in regulatory legislation and guidelines;
9. Writing and advertising tender documents and managing contracts;
10. Liaising with clients, contractors, government agencies, local authorities and suppliers;
11. Monitoring flood levels;
12. Supervising staff and site workers;
13. Using a variety of specialist computer applications/simulation software;
14. Ensuring that projects keep to budgets and timescales;
15. Maintaining an awareness of current environmental issues;

III.   Perform any other duties as may be assigned.

Key Result Areas:

The jobholder’s accountability areas are as follows:

• Effective operational cost control of the department’s financial resources;
• Successful implementation of quality control standards for services offered by the department;
• Effective supervision of employees assigned to the department;
• Maximization of productivity in the department;
• Continuous process improvement of services offered by the department.

Knowledge and Skills Required:

The jobholder must possess:

• A Bachelor’s degree in Civil/Water Engineering or any other related field;
• A minimum of 8 years’ in related work experience, (3 years of this in Senior Management; 2 years in water related project management and supervision)
• A member of the Engineers Board of Kenya or Institute of Engineers Kenya;
• Must have demonstrated ability to handle departmental budgets, resources, processes, projects and relationships;
• Should have thorough knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector;
• Must have ability to plan, organize, implement and evaluate departmental goals;
• Must demonstrate ability to handle multiple and conflicting priorities, and work under strict deadlines;
• Should have strong analytical and be result oriented;
• Must have high standards of integrity and ethical practice;
• Must be capable of functioning effectively both as a team player and a team leader;
• Must have management and Leadership skills;
• Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines;
• Should have problem solving and decision making abilities;
• Should be an effective communicator with the ability to handle both internal and external communication;
• Should demonstrate ability to identify and respond to risk areas within the department;
• Should have effective people management and conflict resolution skills;
• Must have knowledge in use of MS office packages.
• Should have strong analytical skills and be result oriented;
• Must have high standards of integrity and ethical practice;
• Must have management and Leadership skills;
• Must have ability to accurately plan work assignments, prioritize tasks and deliver deadlines;
• Should have problem solving and decision making abilities;
• Should be an effective communicator with the ability to handle both internal and external communication;
• Should demonstrate ability to identify and respond to risk areas within the department;
• Should have effective people management and conflict resolution skills;
• Must have knowledge in the use of MS office packages

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Job Description/Requirements

Department Finance and Strategy Department

Position Reports to Managing Director

Position Supervises

• Finance Manager
• Strategy Manager

Purpose of the Job (Head of Finance and Strategy)

To plan, direct and co-ordinate the ELDOWAS finances and ensure financial planning, management of financial risks, record keeping, and financial reporting; undertaking strategic and tactical matters relating to budget management, cost benefit analysis, forecasting needs and securing new or additional funding; and advise management and board of directors on financial implication of new and existing ventures.

Main Duties and Responsibilities

The duties and responsibilities are:

Managerial Roles and Responsibilities

• Develop work plan and budgets for the department for approval;
• Oversee the execution of divisional/departmental work plan and budgets;
• Oversee performance management of staff in the division/department;
• Develop Financial Policies for ELDOWAS;
• Lead in Strategy development for ELDOWAS;
• Identify training needs for the departmental staff;
• Mentor and coach staff within the department;
• Supervise staff in the department;
• Identify procurement needs of the department;
• Prepare and submit all monthly, quarterly and annual reports.

Operational Roles and Responsibilities

• Develop Financial plan and ensure availability of cash for various company’s activities;
• Prepare budgets and controlling expenditure;
• Design and implement effective systems of monitoring performance against budget;
• Maintain effective budgetary controls, cost accounting and internal control systems and procedures;
• Advise management and board of directors on financial implication of new and existing ventures;
• Ensure optimal utilization of organization resources;
• Participate in top management meetings (corporate management team);
• Develop a long-term strategy for the timely generation of financial resources;
• Formulate and maintain up to date register of company’s assets and liabilities;
• Produce divisional and corporate forecasts for income and expenditure on monthly, quarterly and annual basis;
• Preparing year-end income and expenditure forecasts.
• Prepare monthly, quarterly, and annual financial and non-financial reports for stakeholders’ consumption and ensuring its integrity;
• Prepare annual and long-term capital and revenue budget for consideration by the board and management for decision making;
• Periodically assess the accounting best practices and advise the company appropriately;
• Participate in Procurement Tender Committee;
• Ensure quality accounting and maintenance of records meet the required International Financial Standards and implement recommendations from the internal Financial Management, Management and external Audits reports
• Oversee the development and implementation of sound financial management systems
• Participate in monitoring and evaluation of company operations;
• Assess business risk and create financial awareness on resource allocation, cost reduction and financial discipline.
• Perform any other duties that may be assigned.

Key Result Areas:

The jobholder’s accountability areas are as follows:

• Effective operational cost control of the department’s financial resources;
• Successful implementation of quality control standards for services offered by the department;
• Effective supervision of employees assigned to the department;
• Maximization of productivity in the department;
• Continuous process improvement of services offered by the department;
• Ensure customer satisfaction for the consumers of the services offered by the department;

Knowledge and Skills Required:

The jobholder must possess:

• A Master’s Degree in Finance/Accounting or equivalent;
• Bachelor’s degree in Finance or any other related field;
• Professional qualifications such as CPA K/ACCA, ICPAK membership/ACCA;
• A minimum of 12 years’ related work experience, six (6) of which should include senior management experience in a large organization;
• Must have demonstrated ability to handle departmental budgets, resources, processes, projects and relationships;
• Should have good knowledge of the relevant industry/sector as well as knowledge of regulatory requirements affecting the relevant sector;
• Must be capable of functioning effectively both as a team player and a team leader;
• Must have ability to plan, organize, implement and evaluate departmental goals;
• Must demonstrate ability to handle multiple and conflicting priorities, and work under strict deadlines;

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Job Description/Requirements

Department Commercial Services Department

Position Reports to Managing Director

Position Supervises·

1. Area Managers
2. Customer Service Manager
3. Commercial Manager
4. Senior Enforcement Officer

Purpose of the Job

To plan, direct and co-ordinate all commercial operations, which will include strategy for service delivery, revenue generation, collections and debt management.

Main Duties and Responsibilities

The duties and responsibilities are:

Managerial Roles and Responsibilities

1. Developing and implementing commercial strategies according to company goals and objectives;
2. Conducting market research and analysis to create detailed business plans on commercial opportunities for expansion, business development and growth;
3. Identifying, analyzing and understanding customer needs while working closely with other departments to develop practical solutions;
4. Managing and supervising all the company’s business/commercial operations particularly as they relate to customer service, metering, billing, revenue generation and collection;
5. Ensure reduced loss of revenues due to illegal water and sewer connections as well as through tampering of company assets including meters, customer connections.
6. Developing long term business strategies and operational plans that reflect the long-term goals and priorities of the department;
7. Ensuring the provision of comprehensive commercial information systems, including up-to-date customer database;
8. Automation of all processes including customer relations, metering, billing and work orders to streamline service performance;
9. Continuous process improvement of services offered by the department;
10. Ensuring customer satisfaction of the consumers of the services provided by the department.
11. Processing new customer accounts, Updating the customers register/accounts
12. Oversee performance management in the department
13. Prepare and submit monthly, quarterly and annual reports for the department
14. Prepare Board management papers for approval
15. Ensure that all the data with regards to monthly meter readings and payments is entered and verified
16. Ensuring timely billings of all services provided to customers q. Maintaining accurate records
17. Preparing accurate reports as required
18. Work closely with other departments/sections in all areas.
19. Performing related work as may be required

Operational Roles and Responsibilities

1. Preparation of annual budgets, work plans and cash flow plans for the department;
2. Review, scrutinize, and develop operational process flows;
3. Liaising with other sections in provision of quality service to customers;
4. Attending promptly to complaints from customers;
5. Identify training needs for the departmental staff;
6. Develop department budget and work plan;
7. Mentor and coach departmental staff;
8. Identify procurement needs of the department;
9. Participate in strategic planning and implementation;
10. Responsible for physical assets assigned by the company;
11. Makes strategic, operational and financial decisions for the department;
12. Resolve contractual and commercial problems;
13. Initiate growth of customer market and area of coverage;
14. Establish and direct operational procedures;
15. Liaise closely with Customer Service section and Area Management to improve service efficiency and customer satisfaction;
16. Ensuring water tariffs are reviewed as appropriate;
17. Ensure timely, complete and accurate meter reading and billing of services as well as ensuring subsequent collections;
18. Ensuring credit control and collection of all outstanding commercial debts;
19. Maintain sustainable and productive relationships with existing clients;
20. Influence a culture of good customer care throughout the company;
21. Create public awareness on the company’s products and services;
22. Carrying out customer surveys and proposing improvements arising from feedback received;
23. Ensuring customer complaints are tracked and effectively addressed conclusively and communicated effectively to the relevant audiences;
24. Ensuring all financial adjustments affecting customer accounts are justified, accurate and properly authorized;
25. Plans the work of subordinates, assigns work to subordinates, and monitors subordinates work performance. Appraises/evaluates subordinates’ performance.
26. Perform any other duties that may be assigned

Key Result Areas:

The jobholder’s accountability areas are as follows:

1. Effective operational cost control of the department’s financial resources;
2. Successful implementation of quality control standards for services offered by the department;
3. Effective supervision and direction of employees assigned to the department;
4. Maximization of productivity in the department;
5. Continuous process improvement of processes and services offered by the department;
6. Ensuring customer satisfaction for the consumers of the services offered by the department and the company as a whole.

Knowledge and Skills Required:

The jobholder must possess:

• A minimum of Masters in Business Administration; Finance/Accounting/Marketing or any other relevant field;
• A Bachelor’s degree in Finance/Accounting/Management/Marketing or any other relevant field;
• Be a registered member of a relevant professional body.
• Professional qualifications such as CPA/ACCA will be an added advantage;
• A minimum of 12 years related work experience in a busy commercial environment, six (6) of which should be in senior management.
• Must have demonstrated ability to handle departmental budgets, resources, processes, projects and relationships;
• Should have good knowledge of the water services industry/sector as well as knowledge of regulatory requirements.
• Must be capable of functioning effectively both as a team player and a team leader;
• Must have ability to plan, organize, implement and evaluate departmental goals;
• Must demonstrate ability to handle multiple roles and work well under pressure and strict deadlines;
• Should have strong analytical skills and be results oriented;
• Must have high standards of integrity and ethical practice;
• Must have management and leadership skills;
• Must have ability to accurately plan work assignments, prioritize tasks and deliver within deadlines;
• Should have high level problem solving and decision making abilities;
• Should be an effective communicator with the ability to handle both internal and external communication;
• Should have effective people management and conflict resolution skills;
• Must have knowledge in the use and experience of MS office packages and financial modeling tools.