Job Opportunities at Safaricom Kenya

We are pleased to announce the following vacancy for Senior Manager-Public Policy in the Regulatory & Public Policy within the Corporate Affairs Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Head of Department-Regulatory & Public Policy the position holder will responsible for developing and executing public policy and advocacy priorities on issues in support of customer initiatives. The Senior Manager-Public Policy presents Safaricom’s view to policymakers and regulators coordinating their strategic advocacy work to secure the company’s licence to operate. The Senior Manager-Public Policy works collaboratively and transparently with Safaricom’s business units to ensure seamless alignment between business priorities and public policy goals. The Senior Manager-Public Policy will also be expected to assess and communicate potential policy changes back to the business, being responsible for the development of innovative mitigations, solutions or positions, while coordinating external advocacy efforts, outreach programs, and key initiatives in concert with business objectives. The Senior Manager-Public Policy is additionally responsible for Public Policy engagements within the industry to ensure that Safaricom is not adversely impacted by regulatory interventions that would affect achievement of licence obligations and business objectives.

Key Responsibilities:

• Engaging with relevant regulators and other stakeholders in developing Industry Regulations and Guidelines
• Managing regulatory interventions that could adversely affect Safaricom  
• Analysing new legislation that may affect Safaricom and offering engagement strategies to manage implementation
• Ensure compliance with licence terms and Regulations
• Offer detailed and benchmarked opinions on regulatory issues to guide management in making regulatory/policy decisions
• Engage industry bodies to ensure unified approach to common industry concerns for the benefit of Safaricom
• Closely monitor changes and benchmark with other jurisdiction on Public Policy issues to ensure Safaricom adopts relevant regulatory positions.
• Establish, manage and maintain positive relationships between Safaricom, the Regulator, Government other telecommunication industry players which will assist Safaricom achieve its commercial objectives.

QUALIFICATIONS

Role requirements;

• A degree in law, economics or business related field from a recognised university
• Post Graduate Qualifications will be an added advantage
• Eight years’ experience in a Regulatory & Public Policy environment in the telecommunications space.
• Demonstrable knowledge of policy issues in the telecommunications space
• Applicable commercial and legal acumen, ability to pay attention to detail and able to formulate and deploy relevant strategies.
• Supervisory and people management skills    

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We are pleased to announce the following vacancy in the Acquisition Talent & Capability within the Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Senior Manager – Resourcing & Talent Management the position holder will drive entire recruitment process from sourcing to offer process (including offer approvals & negotiations) and on-boarding. End-to-end Talent Acquisition process ensuring a superior candidate and Hiring Manager experience and strong collaboration with our shared services team.

Key Responsibilities:

1. Talent Acquisition:
   1. Work with recruitment agencies to successfully recruit all key/required skills into the organization within agreed SLA aligned to approved workforce plans
   2. Act as a talent advisor and influence and guide the business with knowledge, insights and expertise of external markets.
   3. Conduct intake meetings with Hiring Managers to confirm the desired profile and develop a sourcing strategy for the open position. You drive progress and you always have
   4. Drive a high volume of roles, stay connected to a robust pipeline of candidates, maintain long-term candidate relationships, and energetically sell the role and MPA mission and brand
   5. Develop diversity of business talent pools on gender,  physically challenged
   6. Review against all vacancies within account managed, our  internal talent pool to place ready now talent into vacant roles before going  out for external recruitment
   7. Create an exceptional experience along the entire candidate journey
   8. End-to-end responsibility for the recruitment system, data quality and compliance.
   9. Manage relationships with external providers including recruiting firms, institutions of higher learning, background checkers etc.
   10. Produce reports and statistical data as required to include weekly reporting on recruitment initiatives, talent identified and placed and challenges faced; Monthly reports – against workforce plan and other key performance indicators
   11. Employer brand and Employer Value Proposition: Ensure the employer brand is fully leveraged and embedded in talent acquisition touch points (including candidate and vendor interactions).
   12. Deliver full compliance to employer brand governance process
2. Talent Management:
   1. Oversee the continued roll out of a consistent Performance Management process that focuses employee efforts on the achievement of business goals and attainment of requisite skills/competencies to sustain profitable growth.
   2. Administer talent processes which focus on building bench strength to meet current and future business needs. In this regard, define critical roles for succession planning as well as facilitate and support succession planning initiatives and deliberately build strong talent benches for such roles.

QUALIFICATIONS

Role requirements;

• Bachelor’s Degree and Higher National Diploma in HRM
• Extensive experience in conducting competency based interviewing and assessment centers as selection tools
• Experience in coaching staff and line managers on best recruitment and selection principles/practices and interviewing skills
• Good stakeholder management experience
• Agile, Innovative, pragmatic, commercial, and customer-focused approach
• Knowledge of / exposure to relevant employment legislation (e.g. data protection)

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We are pleased to announce the following Opportunity in the Converged Service Operations Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Description

Reporting to Manager – Regional Support, the position holder will be responsible for offering 1st line support for core network and other integrated systems within all the data centers network wide.

The role entails handling and execution of network configurations and optimizations, network incidents, network changes and preventive maintenance tasks for the assigned core network systems within the data centers as well as supporting data center project activities which ensure adherence to the required best practice.

Key Responsibilities

• Schedule and perform all 1st line corrective & preventive maintenance on Core Network elements as per vendor recommendation.
• Clearance of faults from NOC Escalated to Core Network Maintenance.
• Identify the need for internal training.
• Conduct training for new staff
• Configuration changes on Network elements S/W upgrades.
• Supervising and monitoring contracted works in the MSRs to ensure safety of the live equipment and successful completion of all works.
• All switching Network elements & new Technologies
• Sites creation and configurations on the core.
• Software and license upgrades on Core network elements
• Rehoming’s and upgrades executions
• Health daily checks and monitoring of all the core elements - Critical alarms on systems, Hardware health checks.
• Installation, commissioning and acceptance of NE’s.
• Carrying out health and safety, ISO certification audits in Data centers in collaboration with other teams
• Carrying out preventive maintenance per Network element.
• Performing Corrective maintenance.
• Co share roles in the Data centers -Cable management, Data center hygiene, enforcement of health and safety measures
• Fault Management of the interconnect traffic for over 30 partners.

Note: This role is based in Western Nyanza

QUALIFICATIONS

• Degree in electrical and electronics engineering or telecoms engineering or equivalent qualification from recognized institution.
• 2-5 years’ experience in a telecoms preferably GSM environment in SSS operations, network Management, commissioning, installation and maintenance of digital Telecommunication equipment.