Job Opportunities at World Food Programme (WFP)

JOB PURPOSE

• The primary purpose of the position is to support the management of process/activity monitoring for all CSP activities, leading M&E process monitoring reporting while ensuring both data and reports are timely, complete, and of good quality. It is very critical that process monitoring generates evidence, documented as key findings and recommendations to inform activity implementation improvement. As such, it will be critical for the findings and recommendations to be shared widely with key stakeholders and for implementation follow-up. The position will lead the provision of technical support to field offices, the development and updating of M&E tools and guidelines, and liaison with activity and outcome managers on activity monitoring processes.

KEY ACCOUNTABILITIES (not all-inclusive)

• Oversee process/activity monitoring for all CSP outcomes, working closely with field coordination, field offices, activity and outcome managers to ensure all activity monitoring for each of the CSP activities are implemented in a timely manner and quality control measures for each of the processes are in place.
• Oversee M&E quantitative data analysis and lead qualitative data analysis ensuring analysis is comprehensive and moves from descriptive and inferential level to inform recommendations and enhance utility of M&E products. 
• Produce M&E monthly and quarterly reports, with key findings and recommendations and lead the process of dissemination ensuring there is improved and innovative dissemination modalities that enhance access and utility of M&E products by outcome and activity managers, senior management, field offices and all relevant stakeholders. Work with activity managers to track progress of implementation of recommendations.
• Develop and keep Kenya CSP M&E guidelines and tools updated all the time, ensuring these are shared with field offices and activity teams while ensuring the teams have the required M&E capacity and support to implement required M&E activities as per the guidelines.
• Lead baselines and other M&E related assessments ensuring these are coordinated with relevant stakeholders and are timely to feed into programming decision making, are disseminated and recommendation implementation tracked and documented.
• Provide technical support, not limited to trainings, to field offices and activity teams ensuring data collectors and users understand M&E activities and their responsibilities in ensuring data quality, completeness, timeliness and utility.
• Draft and coordinate M&E related inputs for Annual Country Reports for all outcomes ensuring COMET design is managed and updated all the time.
• Support drafting and coordinating M&E related inputs to proposals, donor reports, concepts etc
• Lead M&E for WFP innovation activities, ensuring these have M&E systems to support learning

KEY ACCOUNTABILITIES (Continuation )

• Support and sometimes manage (as and when required) CSP Outcome monitoring, reviews and evaluations while taking lead, under the guidance of the head of M&E, in coordinating centralized evaluation activities when Kenya is a sample country.
• Support Country office Annual Perfomance Plan (APP) processes, working with the head of M&E, to ensure that all the functional and programme teams understand the APP indicators and provide required information and data in a timely manner.
• Supervise M&E data assistant, M&E enumerators and consultants when and as required and have a day to day technical support role to the M&E data analyst, senior M&E associate, outcome M&E focal persons and M&E staff responsible for data collection at field level.

STANDARD MINIMUM QUALIFICATIONS

• Education: University degree in one or more of the following disciplines: M&E, statistics, nutrition, economics, agriculture, international affairs, social sciences, development studies, project management and or similar relevant disciplines
• Experience : At least five years working experience with UN agencies or other International Development Organization in the areas of M&E, VAM, project management and or information systems.
• Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.
• National Professional: Fluency (level C) in English language and the duty station’s language, if different.

OTHER SPECIFIC JOB REQUIREMENTS

• Should have a thorough knowledge and understanding and practical experience in designing and implementing monitoring and evaluation systems, as well as a high level of analytical capability, data analysis, excellent writing and oral presentation skills and excellent interpersonal skills.
• Should have Computer skills in word processing, spreadsheet applications (MS-Word, Excel, etc.) and statistical analysis software’s for both quantitative and qualitative analysis. 
• Ability to plan and organize work and supervise staff; resourcefulness, initiative, maturity of judgment, tact and ability to establish and maintain effective working relations with persons of different national and cultural backgrounds.

DEADLINE FOR APPLICATIONS
 30 June 2023.

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BACKGROUND AND PURPOSE OF THE ASSIGNMENT: 

• To lead Information Technology maintenance and support activities for Field Solutions to enable effective delivery of IT services and innovative IT solutions for internal and external users, in line with WFP strategy.

ACCOUNTABILITIES/RESPONSIBILITIES:

Working in the Global Service Operations Unit under supervision of the Head of Unit, the Global Service Operations Team Lead will be responsible for the following duties:

• Team management: Manage and coordinate a team of IT support staff including the capacity building of staff to ensure individual and team objectives are met in compliance with relevant corporate policies including workplace culture.
• Resource management: contribute to the development of plans and budgets; monitor overall team staffing needs; participate in the recruitment processes for the team; perform periodic performance reviews and advise on areas of improvement; lead reviews of any processes that require decision making that affects the overall team.
• General management: oversee the portfolio of operations and support projects; resolve queries and escalations that touch on operations of the team; manage escalations from team concerning third level support; work with team to drive efficient, accurate and timely responses and resolution to the end users.
• Service delivery: with team leads, plan training and communication to clients and end users of IT services, understand and resolve issues, and ensure IT policies, procedures, systems, and tools are correctly applied to assist WFP staff conduct their work; manage the implementation of new corporate field solutions for use in WFP operations by staff and external parties; interact effectively with internal and external colleagues and user groups to understand their needs and provide effective support.
• Development of integrated IT support services: liaising with the Problem and Incident Managers  perform analysis, troubleshoot and resolve service requests and incidents reported; analyze and translate end user specifications to technical requirements and liaise with third level support teams in development of the same; monitor the implementation of policies and standard operating procedures; identify areas of continuous service delivery improvements by the Operations team with other team leads; actively participate in presentations and/or demos of all release candidates by third level support and pass on the knowledge to the team members.
• Any other duty that may be assigned.

DELIVERABLES AT THE END OF THE CONTRACT:

• Analyzed service management results and recommended service enhancements.
• Participated in business process improvements and identified service management improvements.
• Managed team in issue and problem resolution, user advisories, and solution provision
• Escalated unresolved problems to a higher level of support, monitoring until resolved
• Assured continuous problem and incident support while supporting Country Offices business continuity such as through TDYs

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

• Advanced University Degree in Computer Science, engineering or other relevant field, or First University Degree with additional years of related work experience or trainings/courses

Experience:

• At least 3 years’ experience in computer systems or the technology field

Knowledge & Skills:

• Advanced computer literacy skills.
• Ability to adapt to a range of operating systems.
• Advanced knowledge of technology for development solutions.
• Good understanding of computer systems, mobile devices, and other technology products
• Excellent communication skills, customer oriented and collaborative hands-on team member
• Ability and willingness to operate in difficult living conditions including remote field sites and respond to emergencies including over weekends.
• Ability to work independently

Deadline: 27th June 2023