Job Vacancies at Accor

Job Description

• This role is required to work overnight from 11pm to 7.30am the next day.
• Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
• Knowledge in Opera PMS and balancing procedures.  Run reports and draw up statistical information as required by finance policies and procedures
• Compile Night Audit Day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required.
• Complete computer system backups and save in accordance with finance policies and procedures
• Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality
• Supervision of night services including room service, OTS and porter services, ensuring guest arrivals and departures are as efficient as possible.
• Management of the security and safety of both hotel guests and employees
• Be carrying our Night Manager responsibilities in absence of the Night Manager
• Be aware of room availability and sensitively manage overbooking situations where late night relocation is required.
• Ensure that reservations details for in house-guests are recorded correctly, i.e. room rates, dates of stay, authority to charge.
• Complete relevant computer tasks in relation to Night Audit functions, including posting room charges and daily room revenue.
• Assist in the preparation of Front Office monthly reports, commenting on key performance indicators.
• Ensure public areas are clean and well presented with regular monitoring.
• Effective liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.

Qualifications

• Previous experience in Front Office operations or finance at a supervisory level
• Diploma or Degree from a recognized institution in a related field.
• Strong leadership and interpersonal skills.
• High level of integrity and professionalism.
• Ability to handle multiple tasks and prioritize effectively.
• Proactive and results-oriented mindset.

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Job Description

• Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
• Establish and maintain seamless co-ordination & co-operation with all departments of hotel to ensure maximum cooperation, productivity, and guest service.
• Monitor and supervise service flow in the assigned outlet.
• Any matter which may effect the interests of hotel should be brought to the attention of the Management.
• Assist the F&B Manager to plan & execute the operations of the assigned outlet.
• Ensure that the company and statutory hygiene standards are maintained in all areas of the assigned outlet.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop the team to ensure smooth functioning of the outlet and promote teamwork.
• Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
• Prepare and work on the annual budget for the assigned outlet and ensure to give proper monthly follow up to the F&B Manager.
• Ensure that profit margins are maintained; agreed costs are not exceeded through effective control systems and menu costing.
• Assist the F&B Manager in sales promotion by organizing events and food festivals for the assigned outlet.
• Ensure to maintain high standards of quality control, hygiene, and health and safety in all areas of the assigned outlet.
• Supervise and control the assigned outlet within agreed budgetary limits and parameters of the law.
• Ensure and maintain high standards of service delivery, safety, security, discipline and compliance with the organization’s policy.
• Ensure that the team adheres to the company's uniform and hygiene standards.
• Ensure that quality is maintained in all aspects of the work and as per the standards.

Qualifications

• Diploma / Degree in Hotel Management or any other equivalent qualifications.
• 4-5 year of experience in branded hotels.
• Excellent Communication skills
• Good Analytical skills