Job Vacancies at Alternate Doors

Our client a leading multinational 5 star chain of hotels within East Africa. They are currently seeking to hire a F&B Manager to be based in Uganda.

He/She will be responsible for managing all F&B operations and for delivering an excellent guest experience.

The successful candidate should be able to forecast, plan and manage all F&B orders, staff and finance.

The goal is to maximize sales and revenue through high levels of customer delight and employee engagement.

Responsibilities

• Assist in the identification and implementation of staff training programs to ensure the company’s operating standards are achieved;
• Overall management, control and discipline of all F&B functions within the establishment.
• Provide leadership and guidance to employees working under him and give advice to management on costing and other financial matters.
• In charge of business forecast: Daily, Weekly & monthly sales summary monitoring and reporting.
• General administrative duties; reports preparation and analysis and recommendation.
• Maintaining effective cost control in all areas in all areas of the F&B department.
• Management of all staff activities, setting standards, driving professionalism, providing feedback, managing performance, engendering support and building loyalty.
• Understanding of the market trends in food and beverage services and being a leader in this.
• Ensure Discipline in all stations, readiness of all stations, cleanliness, staff levels, uniforms, food presentation, buffet displays, food and drink service sequence as well as the overall standards of service, hygiene and safety.
• Advice on best practices to win and retain customers through the provision of effective and efficient operating standards.
• Ensure that all F&B areas are inspected in a timely manner and are in compliance with company’s standards by checking for quality.

Qualifications

• Diploma or Degree in Hotel Management, Culinary Arts or related field from a recognized Institution;
• Must be computer literate
• 5 years’ extensive F&B service experience in a 4/5 star luxury hotel
• Highly conversant with HACCP regulations as well as safety policies;
• Knowledge in budgeting, forecasting and management of costs;
• Be conversant with advanced principles of food and beverage management, revenue management and cost control.
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded

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Job Details

• Serve as the lead point of contact for all the financed clients account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key Financiers and the customer as well
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of annual renewals to both financier and the client
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Prepare reports on account status
• Collaborate with offline  team to identify any non-cooperating client to inform the bnk
• Assist with challenging client requests or issue escalations as needed.

Requirements

• Proven work experience as an Account Manager Sales Account Manager
• Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and C-level
• Experience delivering client-focused solutions to customer needs
• Proven sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills

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Our Client in the IT industry is currently looking to hire a Service Center Support Engineer.

Responsibilities

• Installation and configuration of computer hardware operating systems and applications
• Ability to take staff and/or clients through a series of preventive actions, either face to face or over the telephone to help set up systems or resolve issues
• Provide support, including procedural documentation and relevant reports to the Clients
• Work continuously on a task until completion (or referral to third parties, if appropriate);
• Prioritize and manage many open cases at one time and keeping them up to date
• Low and high end level pc, laptop and printer installation, hardware & software troubleshooting and repairs.
• Analyze and diagnose and resolve problems in real time.
• Courtesy calling existing customers to ensure business stability and Assisting with enquiries and issues affecting their operations.
• Provide real time resolution to escalated customer support inquiries;
• Ensure continuous monitoring of customer issues until they are resolved;
• Carry out proactive hardware maintenance and monitor all hosted equipment;
• Understand and convert customer technical requirements to solutions;
• Ensure IT policies and processes are followed at all times;
• Delivering solutions to both technical and non-technical end users while also supporting a wide range of technologies
• Resolving escalated customer complaints without the need for team lead intervention
• Documenting troubleshooting and problem resolution steps
• Participation in providing training to customers as required
• Perform any other job that may be assigned by the management.

Requirements

• BSC Degree or equivalent; post graduate degree desirable
• Minimum of 3  years
• Knowledge of Windows OS, general desktop and printer support issues
• Have the necessary HP Certifications for HP Products (Desktops, Laptops, Printers and Plotter Models.
• Thorough knowledge of equipment, system and application design.
• Strong verbal and written communication skills: needs analysis, positioning, business justification.
• Provide training to internal users.
• Ability to travel as needed.
• Project Management skills
• Time Management skills
• Strong interpersonal skills and professionalism are critical

Key Competencies

• Demonstrated ability to solve complex technical problems in complex technical environments.
• Ability to demonstrate good judgment and decision making
• Demonstrated proficiency in one multi-user operating system.
• Tenacity, resilience and ability to tolerate stress
• Good troubleshooting technique
• To be able to work flexible hours when necessary
• Ability to pursue and achieve professional certifications