Job Vacancies at CDL Human Resource

The overall responsibility of the Business Development Officer is to drive the Society’s business growth by maximizing the sales team’s potential, developing strategic marketing and sales initiatives, and identifying new business opportunities. The role will focus on enhancing the Society’s market presence, increasing membership and sales volumes, and ensuring achievement of strategic goals and objectives.

Duties and Responsibilities

• Develop and implement marketing and sales strategies to enhance the Society’s market profile and achieve strategic objectives.
• Design and execute marketing and communication plans to promote the Society’s products, services, and corporate brand.
• Prepare, manage, and monitor annual and periodic departmental budgets.
• Identify new marketing opportunities to increase membership and sales volumes.
• Research and develop new products and services while improving existing ones to meet customer needs and enhance satisfaction.
• Conduct market research to analyze trends, customer behavior, and competitive dynamics.
• Evaluate advertising and trade promotion programs to expand market reach and boost sales performance.
• Manage customer relationships to strengthen loyalty, improve experience, and grow market share.
• Develop promotional packages and customer satisfaction programs to enhance product awareness and retention.
• Design and implement incentive programs for the Marketing and Sales teams to boost motivation and performance.
• Negotiate and manage business contracts to optimize returns on investment.
• Coordinate customer education initiatives through trade fairs, exhibitions, and promotional events.
• ​Perform any other duties as may be assigned by the Supervisor

Requirements

Qualifications and Experience

• Bachelor’s degree in Marketing or a Business-related field from a recognized institution.
• Master’s degree will be an added advantage.
• Membership to a relevant professional body.
• Strong knowledge of real estate sales processes and regional market dynamics.
• Minimum of five (5) years’ experience in real estate sales, including at least two (2) years in a supervisory or management role.
• Proven track record of achieving sales targets and driving business growth.

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Key Responsibilities

• Project/Account Management
• Own transactions end‑to‑end after the initial training period.
• Manage the work product of account assistants and resolve issues that arise.
• Communicate proactively with discerning external listing agents, homeowners, and internal teams.
• Apply sales‑adjacent persuasion/negotiation to drive action and resolve objections while maintaining goodwill.
• Closing Coordination & Stakeholder Management
• Serve as the main point of contact for title firms, attorneys, listing and buyer agents, and homeowners.
• Explain bank approval letters and contract terms in clear, simple language.
• Follow up with stakeholders to meet closing deadlines and resolve documentation issues.
• De‑escalate emotional or tense conversations with professionalism and compassion.
• Ensure all documents are fully signed, properly labeled, and tracked.
• Cross‑reference contract terms with HUD line items and compliance requirements.
• Manage digital filing and workflow tracking (Gmail, Sheets, Adobe Acrobat, etc.).
• Support a fast‑moving, tech‑driven office environment remotely.
• Contract Auditing, Reverse Underwriting & Compliance (B2B Focus)
• Audit contracts from buyer’s agents to ensure full compliance with SSC terms & conditions.
• Review buyer submissions and audit supporting financial documents: pay statements, tax returns, bank statements.
• Perform reverse underwriting to verify buyer’s ability to afford the mortgage with a short sale.
• Conduct document auditing and financial analysis (strong math skills required).
• Maintain detailed, organized records; ensure paperwork is executed and compliant.
• Provide exceptional B2B communication and support to buyer’s agents (email‑heavy
• with occasional calls) to explain SSC processes and regulations.
• Proactively problem‑solve complex distressed homeownership scenarios to achieve optimal outcomes.
• Perform administrative duties including task management, follow‑ups, and occasional phone calls to banks.
• HUD/Settlement Statement Expertise
• Audit and balance HUD/settlement statements, ensuring accuracy and correct feelabels.
• Cross‑check all figures against contracts, approval letters, and lender/closing requirements.

Education & Communication

• Bachelor’s degree or relevant equivalent experience 
• Equivalent of 16 years of formal English education (reading, writing, speaking).
• UK‑ or US‑native‑sounding English skills are REQUIRED; professional fluency with a neutral, American‑sounding accent.
• Proven ability to conduct productive persuasive conversations in non‑bank B2B/B2C settings.

Experience

• 3 + years in real estate, title, or legal closing environments and/or 3+ years managing document workflows and auditing in an office setting.
• Proven track record in contract auditing, underwriting support, accounting, or a related field.
• Experience with HUD/settlement statements strongly preferred.
• Experience auditing pay statements, tax returns, bank statements preferred.
• Background in real estate, mortgage, or financial services is a strong plus.
• Demonstrated potential to step into account management responsibilities within a few months.

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DUTIES AND RESPONSIBILITIES:

• Ensure that all restaurant policies and procedures, standards specifications, guidelines, and training programs are followed and completed on a timely basis.
• Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
• Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, fun, productive working environment through organizing and supervising branch deep cleaning.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Prevent, handle and resolve complaints regarding food quality and service.
• Train and review financial statements and activity reports, other performance data to measure productivity of goal achievement to identify areas needing cost reduction or program improvement.
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
• Prevent and resolve personnel problems.
• Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures at branch level.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Organize Branch meetings and offer leadership in seeking to develop the team for continuous improvement.
• Managing staff shifts to ensure balanced strength across all departments.
• Conduct regular performance reviews for your subordinate staff.
• Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
• Seeks, listens and responds to Guest feedback.
• Benefits

QUALIFICATIONS

• Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
• Have a competent knowledge on Customer Service and people management system.
• Computer literate in MS Suite.
• 2 years or more of operations and/or experience in service or in a food and beverage industry.
• Ability to communicate clearly in both English and Kiswahili.
• Ability to review P&L.
• Ability to mentor, train and develop people.