Job Vacancies at Emerge Egress Consulting

Role Objective

Our client is a hospitality chain requires a HR Intern to assist in daily operations, including recruitment, maintaining staff records, coordinating training, and managing employee relations.  This role is designed to give hands-on experience in hospitality human resources while ensuring the hotel remains adequately staffed and compliant with labor laws.
Core Duties and Responsibilities

• Post job vacancies on hospitality job boards and social media; screen resumes for roles like waitstaff, housekeeping, and front desk.
• Schedule interviews between department heads and candidates.
• Assist in conducting \"Hotel Induction\" for new hires, covering hotel history, grooming standards, and service culture.
• Maintain up-to-date physical and digital files for all staff (contracts, IDs, and certifications).
• Assist in monitoring staff leave schedules (annual, sick, or maternity) to ensure departments are never understaffed.
• Oversee the issuance and return of staff uniforms and ID badges.
• Help organize training sessions 
• Keep records of staff attendance at mandatory safety and compliance meetings.
• Assist in planning staff ceremonies and parties, and team-building activities.
• Act as a neutral point of contact for staff inquiries regarding payroll or company policies, escalating issues to the HR Manager when necessary.
• Any other duties as allocated. 

  Job Specifications and Qualifications

• Diploma or Bachelor’s Degree in Human Resource Management 
• Proficient in Microsoft Suite .   

Key Competencies

• High Integrity
• Excellent organizational and time management skills.
• Excellent Communication and Emotional Intelligence skills.
• Adaptability

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Role Objective

Our client is looking for a professional, customer-focused Hotel Receptionist to manage front-desk duties, welcome guests, handle check-ins/outs, and ensure smooth operations while providing excellent service in a busy hotel environment.

Core Duties and Responsibilities

• Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
• Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism.
• Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.
• Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.
• Handle scheduling for the conference room, and appointments, and manage staff calendars as required.
• Assist with various administrative tasks.
• Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.
• Ensure prompt attention to visitors and directing them to the appropriate personnel or department.
• Maintain a clean, positive, and welcoming office environment.
• Manage office inventory such as stationery, equipment, and furniture, including timely requisition.
• Assist in managing daily transport bookings in consultation with office drivers.
• Any other duties assigned from time to time.

  Job Specifications and Qualifications

• Diploma in Hospitality Management, Business Administration, Communication, Front Office or related area.
• At least 1 year relevant work experience.
• Proficiency in MS Office Suite

    Key Competencies

• Good communication skills (written and verbal).
• Strong customer service and communication skills
• Problem-solving
• Ability to multitask and prioritize tasks in a fast-paced environment
• Attention to detail and organizational skills
• Strong interpersonal skills and customer service orientation