Job Vacancies at ENGIE Energy Access (Africa)

Team: Commercial

Reporting To: Kenya Regonal Managers

Job Purpose/Mission 

To develop, lead and manage all commercial activities of their designated territory. To implement an innovative, growth focused commercial strategy, focusing on its existing product line, new product areas and existing and emerging markets. To ensure that profitable business growth is accelerated and that commercial success is achieved

Responsibilities

• Responsible for recruiting, managing, training and motivating new & existing sales Team to drive revenue growth.
• Ensure quality leads are collected and uploaded from the field activities.
• Ensure agents recruitment and retention targets are met as per shared monthly/quarterly/annual targets.
• Ensure leads are converted with time period determined and at the acceptable recommended ratio of sales conversion.
• Ensure proper mapping and route planning shared with functional head and requisite support provided to sales field teams on a weekly and monthly basis.
• Ensure that customers in the assigned territory regularly keep up to date with payments and achieve set targets on PAR threshold as asset out by company.
• Ensure proper and timely feedback provided on competitor activities in relation to price, field activities, new product offering to assist management team in supporting activities to counter competition.
• Ensure sales target at a territory level are met to drive revenue from a particular territory with high level of integrity.

At EEA, we have high expectations for our managers. Each manager plays a key role in creating an exceptional experience not only for our customers but for every person on our team. Our managers help A2E realize our ambitious goals while developing their own leadership skills and facilitating growth for their direct reports.

We believe that great managers:

• Deliver ambitious results: As a high-performing and accountable leader, you create an enabling environment for effective action and bold decisions which contribute to successful delivery of results.
• Act with integrity: As an ethical leader you are honest, respectful, objective, and transparent. You create and build upon a foundation of trust and openness.
• Inspire and mentor the team: As an inspirational leader you walk the talk. You empower and coach your team with trust and humility.
• Are accessible: as an accessible leader, you develop and maintain deep connections with stakeholders through approachability and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Accountabilities

• Sales Target
• Contractors Team Performance
• Marketing Intelligence
• Portfolio Management
• Territory Strategic Plan
• Accountable for adherence of company’s policies and procedures
• Accountable for adherence to the company’s budget
• Accountable to check before approving all financial request

Knowledge and skills 

Experience:

• At least 3 years working experience in a similar position within B2B, B2C with proven performance record.
• Business Negotiation skills
• Training and Development Skills
• Customer Relationship Management Skills
• Knowledge of the Renewable Energy Industry is an added advantage

Qualifications:

• A university Degree or it’s equivalent from a from a recognized institution

Language(s): 

• English
• Kiswahili is a plus

 Technology:

• Experience in technology required for the role

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths! 

go to method of application »

Job Purpose/Mission

The Customer Assessment Intern is responsible for assessing customers ability and willingness to pay back the loan taken on the solar home system before purchase. This will enable the team to collect complete Customer information for our database.

Responsibilities

• Assessment of customer financial and personal details about their ability to repay back the acquired loan, using the NUM assessment tool.
• Providing feedback to customer on Assessment score.
• Support the Customer Finance team on the collection of customers' accurate information i.e. correct names, phone numbers and location and filling this information in the customers' page in the database.
• Report any issue that affects the Assessment methodology, in terms of data collection issues.
• Cope with new Assessment Methodology/any changes within an assessment procedure which can happen at any time within the Customer Finance Department.

Knowledge And Skills

Experience:

• High Level of familiarity with typical income, expenditure and cashflow patterns of rural and per -urban households and micro-enterprises in assigned portfolio, including farmers, animal breeders, business owners and employees.
• Professional experience in traditional bottom of the pyramid (BoP) lending techniques preferably in microfinance sector
• 2 years Previous experience in Loan assessment preferably in a call center setting.
• Experience in customer relationship management
• Team player

Qualifications:

• Bachelors degree in a business degree or any other related Field.

Language(s):

• English
• Kiswahili

Technology:

• Computer literacy, particularly good working knowledge of Microsoft Excel.

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

A significant exposure to Ethics risk given the geographical footprint (9 African markets) and type of activities (B2C, with large sales force on the field), this hire is critical for business continuity.

go to method of application »

Team: Customer Experience

Reporting To: Head of Customer Experience

Responsibilities

• Listen and monitor customer calls (both historic and real time), document required information and ensure call objectives standards are met [4 calls per agent].
• Ensure call Center executives have standard answers to all customer questions, complaints and concerns, and there is consistency in the way customer's issues are handled.
• Ensures customer reports are logged in Solar Hub immediately
• Weekly quality score reports generated both at executives and team level.
• Analyze QA performance weekly and monthly trends and provide performance reports while highlighting areas for improvement.
• Mentor and support call Center executives to effectively serve customers.
• Design and implement training sessions for weak areas of call Center executives.
• Implement the CSI and NPS within the call Center and across.
• Implement any survey request within the call Center
• Monitor executive's performance to deliver valuable data that can help with the modification of agent behaviour, skills, sales performance, and improving the customer experience.
• Develop evaluation programs and communicate performance standards and metrics to the team.
• Conduct one on one quality feedback sessions with call center executives if need be.
• Coach Call center executives to achieve required quality standards and daily metrics through set call protocols and system processes.
• Provide real time feedback to the call center team leaders.
• Retrieve sales calls and settle sales conflicts occasionally.

Knowledge And Skills

Experience:

• Minimum of <1 years of experience performing Quality Assurance in a contact centre environment in all multiple channels (phone, chat, e-mail, social media)
• Experience with CSI and NPS methodology
• Experience developing and implementing QA programs highly preferred.
• Strong written and verbal communication skills. Excellent grammar, spelling, and sentence construction
• Exceptional listening and analytical skills
• Proficient in Word, Excel, and PowerPoint for presentations and reports required.
• Telemarketing/Sales force experience in financial sector preferred.
• Good knowledge of new products on the market in marketing (including digital marketing)
• High energy and enthusiasm
• Experience in financial services a plus

Qualifications:

• Bachelor's Degree or it equivalent

Language(s):

• English
• French is a plus

Technology:

• Experience in technology required for the role

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!

A significant exposure to Ethics risk given the geographical footprint (9 African markets) and type of activities (B2C, with large sales force on the field), this hire is critical for business continuity.