Role Overview
A Regional Sales Manager-Checkoff plays a pivotal role in the successful operation and performance of the branch. The primary purpose of this role is to lead and manage Sales Team Leaders within the Region, including loan disbursements, collections, customer service, and overall regional productivity while ensuring compliance with organizational policies and regulatory requirements. Below is a breakdown for the Region’s disbursement target:
Specific Duties
- Monitoring of set targets and ensuring 100% achievement for the region in both disbursement and retention of productive number of team leaders and sales reps.
- Contact and maintaining personal relationship with all government personnel within the region to ensure continuity of the business. i.e. County payroll and county finance departments.
- Ensure the checkoff portfolio for the region is properly perfuming. Ensuring all loans are booked and captured at their domiciled county as per client signed documents
- Sharing of daily checkoff disbursement commitments for the region
- Follow up of byproduct and payments from county payrolls and ensure remittance are made before 5th of each month.
- Deep understanding of delinquency/Risk mitigation and escalation measures to address loans which would go bad from day one
- Attend and represent the company in meetings that aid business development, both internal and external functions.
- Handles with a lot of care all MWANANCHI CREDIT’s assets such as furniture, computers, motor vehicles and marketing facilitations.
- Assist fellow employees in any way possible to ensure they become effective staff and serve with dignity. It is your responsibility to ensure that we provide the best services possible to our customers. It is also your duty to ensure the loans from other branches that belongs to your county of domiciled are timely and
- properly booked by yourself or your designate at the county payroll.
- Perform any other related duty as may be assigned by the Supervisor and or his representative’s Proper usage and accountability of marketing facilitations and other petty cash to the team.
Objectives and Key Results (OKRs)
Lead Generation and Conversion
- Generate 100 quality leads per day through strategic marketing activities
- Achieve conversion rate from opportunity to closed sale by 15% through sales enablement and better alignment between marketing and sales teams.
- Ensure the conversion of at least one valuation per day
Ensure Operational Excellence
- Achieve a 100% compliance rate with internal policies and regulatory
- Reduce loan processing time by 20% through process optimization and automation per quarter.
- Implement training programs that result in a 15% increase in staff productivity and efficiency per month.
Drive Portfolio Expansion
- Increase the number of active clients by 25% per
- Expand loan portfolio size by 25% every quarter through effective client acquisition and retention strategies.
Enhance Client Satisfaction and Retention
- Achieve a client satisfaction score of 90% or higher in quarterly
- Reduce client complaints by 25% through proactive resolution and service improvement initiatives per quarter.
Ensure Financial Sustainability and Profitability
- Achieve a loan portfolio quality ratio (PAR30) of less than 5% per
- Increase branch profitability by 25% through effective cost management and revenue generation strategies per quarter.
- Improve loan recovery rates by 35% through enhanced collection processes and risk management practices per quarter.
Team Management
- Conduct quarterly performance reviews with all staff and set development goals for each team member.
- Implement employee engagement initiatives resulting in a 25% increase in employee satisfaction scores.
- Develop succession plans for key roles within the branch to ensure continuity and readiness for growth.
Qualifications, Skills, and Experience
- Bachelor’s Degree in Finance, Business Administration, or a related
- Knowledge of regulatory requirements and industry best practices in
- Strong leadership and management abilities
- Excellent communication and interpersonal skills
- Sound decision-making and problem-solving skills
- Ability to motivate and inspire team members
- Financial acumen and analytical skills
- Customer-centric mindset and service orientation
- Adaptability and resilience in a fast-paced
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Job Purpose
As a Security and Investigations Officer, you will be responsible for overseeing the security of the organization, ensuring compliance with security policies, and investigating any incidents of fraud, theft, or misconduct. You will support operational risk management, enforce security protocols, and help promote a culture of integrity and accountability.
Essential Duties & Responsibilities Include But Not Limited To The Following
- Lead investigations into theft, fraud, misconduct, or policy violations. Use interviews, document reviews, and surveillance to gather facts while maintaining confidentiality.
- Write clear investigation reports detailing findings, evidence, and impact. Recommend corrective or disciplinary actions based on results.
- Work with HR, legal, operations, and external agencies like law enforcement when needed. Ensure smooth collaboration during investigations or security improvements.
- Collaborate with law enforcement or external security professionals when necessary. Ensure investigations or incident responses are handled legally and effectively.
- Performing any other duties as may be assigned by management from time to time.
Qualification, Knowledge And Experience:
- Diploma or Degree in Criminology, Security Management, Law Enforcement, or a related field.
- Minimum 3–5 years of experience in security, investigations, or law enforcement.
- Strong analytical and report-writing skills.
- Good knowledge of security systems and procedures.
- High level of integrity, confidentiality, and sound judgment.
- Ability to work under pressure and respond swiftly to incidents
Key Competencies
- High integrity and ability to handle confidential matters
- Strong investigative and analytical skills
- Attention to detail and risk awareness
- Calm decision-making under pressure
- Clear communication and report-writing skills
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Job Purpose
As a Head of Internal Audit, you will play a vital role in ensuring timely disbursements, managing compliance related complaints, verifying documents, developing new compliance policies, and reducing portfolio at risk (PAR).
Essential Duties & Responsibilities Include But Not Limited To The Following
- Assist in designing a risk-based audit plan and ensure its effective implementation to address high-impact areas across the organization.
- Plan and lead audits by setting clear objectives, defining scope, and developing detailed audit programs that align with company policies and industry standards.
- Evaluate internal operations and processes to ensure efficiency, compliance with internal policies, and adherence to regulatory and accounting standards.
- Supervise audit staff, provide mentoring and training, and foster a culture of continuous learning and professional growth.
- Compile detailed audit reports with clear findings and actionable recommendations, and communicate them effectively to senior management.
- Proactively detect financial, operational, and compliance risks, and collaborate with relevant departments to implement risk mitigation strategies.
- Conduct follow-up reviews to ensure corrective actions have been taken and audit issues have been resolved in a timely manner.
- Act as the key contact for external auditors, ensuring they have access to necessary information and that audits are completed efficiently and accurately.
Qualification, Knowledge And Experience
- Bachelor’s degree in Accounting, Finance, Auditing, or related field (CPA, CIA, or equivalent certification preferred)
- Minimum 7–10 years of experience in internal audit or risk management, with at least 3 years in a leadership role
- Strong knowledge of audit standards, financial regulations, and compliance frameworks
- Proven ability to assess risks and develop strategic audit plans
- Excellent analytical, leadership, and communication skills
- Experience in the financial services or microfinance sector is an advantage
Key Competencies
- Strong leadership in audit and risk management
- Expertise in regulatory compliance and internal controls
- Advanced financial and analytical skills
- Strategic thinking and process improvement focus
- Effective team management and staff development
- Clear and professional communication skills
- High ethical standards and objectivity
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