Job Vacancies at Sheer Logic

Job Summary: Responsible for enforcing quality assurance processes/procedures in relation to quality risk management (QRM), SMF (Site Master File), quality management (QM), standard operating procedures (SOPs), change control, deviation, temperature mapping, product quality review (PQR), corrective and preventative action (CAPA)

Also responsible for providing leadership, training to the team to foster a culture of compliance to all set standards of quality, especially WHO GMP standards.

Key Responsibilities:

• To prepare Quality Assurance section Standard Operating Procedures (SOPs).
• Responsible for effective implementation of the process and documentation of change control and deviation management.
• Coordinate quality activities such as temperature mapping study in temperature controlled storage areas.
• To draft and update the site master file and quality manual.
• Oversee preparation of Product Quality Review (PQR) for all products in a timely manner and see to it that necessary corrective and preventative action (CAPA) is initiated as per the results of the PQR.
• Monitor CAPA for its timely completion.
• Provide support to the Head of QA during site inspections conducted by external parties.
• Take the lead in carrying out quality risk management (QRM)
• Coordinate with the Human Resource Department to ensure that the team has up to date and documented job descriptions and organograms at any one time.
• In concert with the HR department, ensure that medical examinations are carried out for all production staff in contact with raw materials and Work in Progress (WIP) during the production process.
• Enhance awareness to cGMP through participating in self-inspections and training.
• To adhere and comply to; all cGMP and GDocP records/data standards, ALCOA principles, and the company code of conduct for data integrity
• Continuously seek opportunities and suggest ways to improve the quality management systems.
• Any other duties that may be assigned from time to time.

Principal outputs for this role

• Compliance to regulatory (quality) requirements as evidenced by quality audit reports
• Proactive follow-up and timely completion of CAPAs
• SOPs and quality standards in place and regularly updated
• Complete and successful quality risk management activities
• Up to date JDs for all staff and timely medical examinations done

Competencies

• A good understanding of various manufacturing practices, processes and principles.
• Strong communication skills with various levels of the organization
• Ability adjust work schedule based on business requirements
• Attention to detail and an affinity for high standards.
• Good people management skills

Qualifications & Experience

• Bachelor’s Degree in Chemistry, Pharmacy or related field
• Minimum five years’ experience in quality assurance management two of which should be at a supervisory level
• Pharmaceutical industry or experience within a highly regulated technical industry environment e.g. GMP
• Experience with Pharmaceuticals quality management systems.

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Applicants should be residing in the mentioned regions.

Regions: Central, Western and Mombasa

Job Purpose

The Job purpose can be categorized as follows:-

Service and Standards

• The Customer Service Executive is responsible for meeting the Customer Care Department Standards.
• To ensure consistent standards of service excellence through implementation of continuous improvement initiatives.

Business Link

• As the first point of contact to the customer, acts as a link between the customer and the business.
• Keeps management informed of schedules, priorities, and problems.
• Participates in performance appraisals.

Direct impact on the business

• Responsible for growth of business through retention and relationship building.
• Accountable for company assets e.g stocks

Key Accountabilities

• Manage Customer Relationship and Documentation compliance and completion.
• Maintain the defined quality of Customer service standards
• Manage the customer contact queue and customers tolerance
• Communicate and escalate factors that impact on customer experience to the appropriate Airtel departments.
• Manage service delivery aligned to customer needs and business objectives
• Monitor and maintain facilities
• Manage service delivery aligned to customer needs and business objectives
• Drive sales in the Walk in centers
• Increase customer base in both prepaid and postpaid categories
• Contribute to, monitor and report daily productivity on all revenue generating activities
• Through contact with the customers, give feedback on customer reactions to products and services rendered
• Achieve/exceed set targets
• Communicate, improve interaction and escalate factors that impact on Customers experiences to appropriate departments
• Ensure Customer complaints are addressed appropriately and resolution given within Service standards
• Promotes and maintains a high quality, professional, service oriented company’s image among users.
• Participate in quarterly employee satisfaction survey
• Reduce instances of fraud in both prepaid and postpaid activations
• Minimise leakage of revenue at the shops by enhancing proper controls

Skills & Knowledge

• University Degree (with a business bias or equivalent)
• A minimum of 2½ years’ experience in retail sales and customer service (experience in a telecommunication industry would be an added advantage)
• Excellent, high level knowledge; complete understanding and wide application of technical principles, theories and concepts in the field of expertise and general knowledge of other related disciplines.

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Responsibilities

• Using various strategies, source for CVs through various platforms;
• Phone Screening and interviewing potential candidates for each vacancy shared;
• Participate in the interview process and offer necessary administrative support for the interview schedules;
• Assisting applicants to prepare for interviews and providing relevant information regarding the client/job/position/interview;
• Keeping track of the updates of the status of any vacancy shared;
• Keeping track of the closure and maintaining contact with the candidates till onboarding;
• Building and maintaining a database of prospective candidates in prescribed format from all available sources;
• Building and maintaining great relations with both existing and future clients;
• Following up on clients payments and maintaining records for the same;
• Manage and progress internal/external job applications.
• Assess candidate’s suitability for specific roles.
• Explain /answer queries on resourcing issues to potential recruits .

Requirements

• Bachelor Degree in Human Resource Management, Business Administration or related field;
• At least 2 years’ experience preferably in a management consulting environment;
• Professional qualification in Human Resources Development; and
• Membership with IHRM.