Job Vacancies at Stratostaff

JOB PURPOSE

Our client in the banking sector requires a role to ensure the seamless and timely end-to-end onboarding of new merchants onto the bank's payment platforms (POS and e-commerce). This includes verifying compliance documentation, coordinating technical setups, and ensuring merchants are fully equipped to begin transacting. The role also acts as the primary liaison between Sales, Risk, and the Merchant to minimize lead-to-live turnaround time while maintaining strict adherence to KYC and regulatory standards.

RESPONSIBILITIES

Merchant Application & Compliance Review

• Verify all merchant KYC (Know Your Customer) and KYB (Know Your Business) documentation for accuracy and completeness.
• Screening MATCH and VMSS to confirm the Signatories are not black listed
• Maintain a digitized and organized database of all onboarded merchant contracts and supporting documents.
• To ensure Merchants are assigned accurate Merchant Category Codes (MCC).

Technical Setup & Activation

• Coordinate with the Vendor /Technology and Card Operations teams to create merchant IDs (MIDs) and Terminal IDs (TIDs) across relevant systems.
• Verify and configure devices to specific merchants with correct information provided on the application.
• Ensure successful integration for e-commerce merchants by facilitating API key delivery and testing.
• Confirm that merchant accounts are correctly linked to settlement accounts

 Merchant Training & Enablement

• Provide initial training to branch and sales team on the use of POS terminals, portals, and e-commerce dashboards.
• Ensure merchants receive necessary hardware (terminals, SIM cards) and consumables (stationery rolls) upon activation.
• Address and resolve any initial "Day 1" technical or operational hurdles experienced by the merchant.

Pipeline Tracking & Reporting

• Maintain an up-to-date onboarding tracker showing status from Application Received to Live & Transacting.
• Report on key metrics including average onboarding turnaround time (TAT) and closure rates.
• Escalate bottlenecks in the onboarding process to the Manager, Operations, Manager, Sales specialist and Head, Card Payments.
• Keep track of POS stock instore and with merchants (TMS).

Requirements
QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.
• Minimum 2 years of experience in merchant acquiring, customer onboarding, or banking operations.
• Familiarity with KYC/AML regulatory requirements in a banking environment.

SKILLS AND COMPETENCIES

• Strong organizational and project management skills.
• Excellent interpersonal and communication skills (verbal and written).
• Ability to multitask and manage a high volume of applications simultaneously.
• Proficiency in CRM software and Microsoft Office Suite.
• High level of integrity and attention to detail.

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RESPONSIBILITIES

 Reconciliation of Merchant transactions

• Perform daily, weekly, and monthly reconciliation of merchant transactions across POS and e-commerce platforms.
• Reconcile settlement reports from card schemes (Visa, MasterCard, CUP) with internal transaction records and GL postings.
• Identify, investigate, and resolve reconciliation breaks or mismatches in a timely manner.

 Merchant Settlement Oversight

• Verify that merchant payments are processed accurately and within agreed timelines.
• Ensure that merchant commissions are correctly calculated and posted to the appropriate GL accounts.
• Reconcile merchant chargebacks in the event of disputed card transactions and ensure proper documentation and resolution.

Merchant Inventory Monitoring, Tracking and Reporting

• Maintain an up-to-date inventory register for POS devices, SIM cards, paper rolls, chargers, cables, and all other consumables.
• Opening vs closing stock
• Items requisitioned
• Consumption rate
• Stock at risk
• Upcoming needs
• Conduct monthly checks to confirm current physical stock against system records in TMS and Asset Finance register.
• Flag discrepancies for immediate investigation and resolution.

Establishing Accurate Re-order Levels

• Determine minimum stock levels based on usage trends, lead times, vendor delivery timelines, and business growth.
• Regularly review consumption patterns (e.g., deployment rates, branch requests, replacement frequency).
• Adjust re-order points annually depending on business growth needs.
• Update merchant inventory registers/ dashboards and trigger alerts when quantities approach set thresholds.

Compliance & Risk Management

• Ensure adherence to internal controls, regulatory requirements, and Visa /Mastercard scheme rules.
• Maintain proper documentation and audit trails for all reconciliation activities.
• Collaborate with the posting officer to ensure clear segregation of duties and avoid conflicts of interest.
• Escalate unresolved issues to the Card Operations Manager, Reconciliation & Settlement with proposed resolutions.

Requirements

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Finance, Accounting, Business, or a related field.
• Minimum 2–3 years of experience in reconciliation, preferably in a banking or payments environment.
• Familiarity with card scheme operations and merchant settlement processes.

SKILLS AND COMPETENCIES

• Strong analytical and problem-solving skills.
• High attention to detail and accuracy.
• Proficiency in Excel and reconciliation tools.
• Knowledge of GL systems and financial reporting.
• Ability to work independently and meet tight deadlines.
• Strong communication and interpersonal skills.