Job Vacancies at Turaco

Key Roles and Responsibilities

• Assign duties to the Policy Administration unit within the Insurance Operations division.
• Develop and implement SLAs for Policy administration including team turnaround times for the team, performance metrics, and data entry standards.
• Ensure adherence to insurance policy creation guidelines, to make sure 100% correct data is fed into our Insurance CRM.
• Support the Head of Insurance Operations with reviewing Insurance contracts to ensure Policy Administration agreements align well for Turaco and our partners.
• Frequent training and updating the team on policy administration changes, and or changes to our Insurance CRM that affect policy administration.
• Organizing the policy Admin team to cover the data upload needs for 4 markets; Kenya, Uganda, Ghana and Nigeria.

Key Deliverables

• Consistent TATs for policy administration. Policy Administration is a key step in the Insurance journey at Turaco. Adhering to TATs at this stage ensures our products can reach customers on time and with little to no errors/issues.
• Team Performance Management: You will own the performance of the policy administration team including their productivity, efficiency, and quality metrics.
• 100% Policy administration data accuracy; Insurance policy data is paramount to other functions like accurate claims payment, premium pricing, and customer support.

Key Qualifications:

• Live Turaco’s values – Push boundaries, Work with excellence and Profound respect for the individual
• Bachelor’s degree qualification required. Background in insurance is a plus.
• Strong knowledge of and experience with Microsoft Office Tools, Insurance CRMs, and Data Analysis tools.
• General understanding of Insurance terminology and how it is applied to daily work.
• Sound interpersonal skills and communication skills.
• Ability to work autonomously and take initiative; demonstrate self-motivation and energy, work well under pressure, and meet tight deadlines.
• Willingness to work as a team member with people across geographies and cultures.

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We are looking for a Graphic Designer to join our growing Marketing & Customer Experience team. This is an exciting opportunity to help us build our brand identity with visual storytelling that engages and inspires our audience. The ideal candidate will have a robust background in graphic design, preferably gained through working in an agency environment, and will possess a strong portfolio demonstrating their expertise.

Key roles and responsibilities:

• Design and develop graphic design outputs for our social media such as motion graphics, visuals, etc to support copy.
• Partner marketing design support such as visualization of reports, mood boards, dashboards, and easy-to-digest creative materials to partners as needed/requested.
• Design direct marketing materials required for launch, in partner branding. These include: Fliers, posters, cheat sheets, etc.
• Support internal marketing comms with materials as needed.
• Design company assets such as merchandise, deck templates, banners, signage, etc as needed.
• Collaborate with product management and engineering teams to define and implement innovative solutions for the product direction, visuals, and experience for our internal Insurance management system (TACO).

You will:

• Own and lead creative projects from ideation through to production.
• Follow established brand guidelines and deliver creative projects on time across multiple stakeholders.
• Manage multiple projects while ensuring deliverables are on a set timeline.
• Constantly bring new design ideas to the table that will help achieve brand & performance objectives.
• Work with the team to create templates for different types of creative assets, and maintain the design language consistency at all times.
• Ensure every creative asset meets its functional (readability, brand visibility, visual appeal, etc) and performance objectives (Engagement, Reach, Conversion, etc).

Key Qualifications & Your Profile:

• Live Turaco’s values – Push boundaries, Work with excellence, and Profound respect for the individual.
• 2-4 years of experience in Design. Experience serving both marketing/commercial and user design needs is highly preferred.
• Knowledge of multiple design tools such as; Photoshop, Illustrator, InDesign, AfterEffects, Figma, InVision, and more.
• Proficient in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) for creating and editing social media video.
• Strong communication, negotiation, and relationship-building skills with internal and external stakeholders.
• A willingness to roll up one’s sleeves and dig into details to solve problems and tackle hands-on work.
• Professional qualifications in Design, the Arts, Digital Media, or their equivalents.