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  • Posted: Feb 18, 2020
    Deadline: Mar 10, 2020
  • Note: Never pay any money to any recruiter for any purpose (certificates, medical testing, interview, work kit or any other thing).
    The World Bank Group (WBG) is a family of five international organizations that make leveraged loans to developing countries. It is the largest and most famous development bank in the world and is an observer at the United Nations Development Group. The bank is based in Washington, D.C. and provided around $61 billion in loans and assistance to "develop...
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    Senior IT Assistant

    Job #: req6159 Organization: World Bank Sector: Information Technology Grade: GD Term Duration: 2 years 0 months Recruitment Type: Local Recruitment Location: Nairobi,Kenya Required Language(s): English Preferred Language(s): French Closing Date: 3/10/2020 (MM/DD/YYYY) at 11:59pm UTC


    WBG Context

    Established in 1944, the WBG is one of the world’s largest sources of funding and knowledge for development solutions. In fiscal year 2018, the WBG committed $67 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $24 billion was concessional finance to its poorest members. It is governed by 189-member countries and delivers services out of 120 offices with nearly 15,000 staff located globally.

    The WBG consists of five specialized institutions: the International Bank for Reconstruction and Development (IBRD), the International Development Association (IDA), the International Finance Corporation (IFC), the Multilateral Investment Guarantee Agency (MIGA), and the International Centre for the Settlement of Investment Disputes (ICSID). The World Bank is organized into six client-facing Regional Vice-Presidencies, several corporate functions and thirteen Global Practices to bring best-in-class knowledge and solutions to regional and country clients.

    Vice Presidency Context

    Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty by 2030 and boosting shared prosperity in a sustainable manner by delivering transformative information and technologies to its staff working in over 130 client countries.

    ITS services range from: establishing the infrastructure to reach and connect staff and development stakeholders; providing the devices and agile technology and information applications to facilitate the science of delivery through decentralized services; creating and maintaining tools to integrate information across the World Bank Group, the clients we serve and the countries where we operate; and delivering the computing power staff need to analyze development challenges and identify solutions.

    The ITS business model combines dedicated business solutions centers that provide services tailored to specific World Bank Group business needs and shared services that provide infrastructure, applications and platforms for the entire Group. ITS is one of three VPUs that have been brought together as the World Bank Group Integrated Services (WBGIS), to provide enhanced corporate core services and enable the institution to operate as one strategic and coordinated entity.

    Unit Context

    The Information & Technology Solutions, Knowledge and Information Services Unit is led by the Chief Archivist within the Information Management & Technology (ITS) Vice Presidency. ITSKI partners with clients and IT network colleagues to provide transformative development solutions through the management of information and provisioning of IT enabled business solutions, towards a world free of poverty. The ITSKI unit’s primary clients are internal (the Regional Vice-presidencies, the Global Practices) and other corporate and operational units, as well as with external clients, partners, and the public that use the Bank’s Access to Information systems and archival services. Within ITSKI, the ITSRI Unit is responsible for the Records and Information Management and Open Publishing functions which provide the foundation to transparency, accountability, and evidence-based decision-making at the WBG. The work includes enabling information and knowledge sharing with the development community while also facilitating the easy capture, sharing, discovery, use, storage and disposition of WBG information. Additionally, the ITSRI team supports the underlying applications for the Archives, document/record management repositories, ITSKI intranet sites and internal and public facing curated collections for the World Bank and development community and manages active and semi-active paper files for ICSID, INT, and IFC at their Records and Information Centers, before the files are transferred to the custody of the WBG Archives in the Records Center at the Pennsylvania Mine.

    ITSRI records and information management Team is seeking a Senior IT Assistant to participate in and contribute to the Team’s day-to-day activities and strategic initiatives, including working with country offices in the region to raise awareness and targeted training on the importance of Information Management, which includes activities related to the Management of Records, the World Bank Policy on Access to Information, Disclosure of Information and Information Security among other key activities. All of which ensure that the right information is available to the right person in the right format at the right time.

    The position is based in Nairobi and reporting directly to and supervised by Information Management Team Lead, the Senior IT Assistant will be working as part of the WBG IM team serving Bank Group staff globally.

    Duties And Accountabilities

    The Senior IT Assistant will assume the following responsibilities:

    • Train and support teams on electronic and paper records management policy and procedures including promotion of Banks’ Going Digital initiatives.
    • Implements records retention and disposition schedules for paper holdings.
    • Deliver country office training and disposition missions.
    • Promotes and supports creation, organization and use of information resources and compliance with information management related policies including information classification, related directives, procedures and guidelines.
    • Gathers information and requirements to support analysis of client needs and business processes. Recommends changes to services and systems that will improve records management based upon direct client feedback.
    • Participates in testing and evaluation of new and existing information management systems.
    • Assists in the identification and assessment of specific information management system issues and solutions.
    • Provides input into policies, directives, guidelines, and procedures pertaining to information management services.
    • Prepares training documentation and conducts training on IMS systems so that clients can effectively use resources and be in compliance.
    • Monitors compliance in capturing of project documents in designated records management systems and reports to the project teams.
    • Supports marketing and outreach activities.
    • Travel is required to deliver country office training and disposition missions.

    Selection Criteria

    • Bachelor’s Degree in Information Management, Records Management or Archival studies.
    • Related work experience (minimum 5 years) in record management or information management.
    • Experience in training and facilitation using a variety of instructional techniques for different audiences in a manner that they can understand and relate to.
    • Experience and knowledge of Change Management and Communication principles and methodologies.
    • Organized, agile, persistent, and proactive. Ability to work and juggle multiple tasks within tight deadlines
    • English proficiency, written and spoken a must. Knowledge of other languages a plus.

    Required Competencies

    • Strong interpersonal and communication skills.
    • Ability to work cooperatively and collaboratively in a fast-paced collaborative environment.
    • Adaptability – Recognizes and responds appropriately to new situations.
    • Business Enterprise Knowledge – Keeps informed on business operations data.
    • Research and Dissemination – Understands and applies skills in information search and retrieval using taxonomies, keywords and content search mechanisms.
    • Client Orientation – Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.
    • Drive for Results – Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results and has the personal organization to do so.
    • Teamwork (Collaboration) and Inclusion – Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.

    Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.

    go to method of application »

    Operations Officer

    Job #: req6180 Organization: IFC Sector: Operations Grade: GF Term Duration: 3 years 0 months Recruitment Type: Local Recruitment Location: Nairobi,Kenya Required Language(s): English Preferred Language(s): French Closing Date: 3/9/2020 (MM/DD/YYYY) at 11:59pm UTC


    Do you want to build a career that is full of meaning and impact? The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. Working with more than 2,000 businesses worldwide, we use our capital, expertise, and influence to create markets and opportunities where they are needed most. Visit

    IFC, the private sector arm of the World Bank Group, promotes sustainable private sector growth and is the largest multilateral provider of financing for private enterprise in emerging markets. IFC invests in private sector institutions, mobilizes private capital in local and international financial markets and provides technical advisory and risk mitigation services to businesses. It focuses on investing in private sector projects that are financially and economically viable and have a substantial development impact.

    The Financial Institutions Group (FIG), one of IFC’s largest industry departments, is responsible for a significant portion of IFC’s business volume, profitability and development reach. FIG has three main objectives: 1) financial inclusion 2) servicing the real economy and 3) mobilizing third-party resources. To achieve these objectives, FIG invests in numerous financial subsectors and strengthens financial institutions across the region through Advisory Services (AS). The FIG AS program in Sub-Saharan Africa (SSA) is closely coordinated with investment operations and helps banks across the region to build or improve their operations across several focus areas: Micro, Small and Medium Enterprises (including Gender Finance and Non-Financial Services); Digital Financial Services; Risk Management; Microfinance; Agri-finance; and Climate & Sustainable Finance.

    FIG Advisory Services in Middle East and Africa is seeking to recruit a highly-motivated Associate/Operations Officer with technical experience and a demonstrated interest in development finance to support its banking advisory engagements in the region. The position will be based in Nairobi, Kenya.


    The Associate/Operations Officer will be responsible for managing banking advisory engagements in the region and helping the FIG AS team expand its client base in Middle East and Africa. He/she should be capable of delivering substantial and measurable results related to global banking practices, especially those related to increasing access to banking services for SMEs. He/she will also support the knowledge and learning agenda for banking in partnership with the relevant global teams, especially SME Banking and Digital Financial Services, and will be expected to contribute to tools and standards that are disseminated globally.

    The Associate/Operations Officer should have extensive experience in Commercial Banking or related consulting services and be familiar with designing, implementing and managing banking advisory programs. He/she will have a deep understanding and practical experience working with key banking operations and have strong capabilities in data management and analytics.

    The Associate/Operations Officer would play an instrumental role in helping FIG AS deliver its targets, especially those related to signing new projects, client cash fees committed, effective project delivery and management and contributing to the AS team’s knowledge management initiatives. His/her specific responsibilities in each of these areas are as follows.

    Business Development

    • Lead/organize business development missions through market analyses and meetings with existing and potential clients to identify potential areas of support. Work closely with IFC investment teams where required, including pipeline identification and participation in client due diligence, where there is potential for advisory support
    • Prepare advisory pitch books and project proposals that include project objectives, scope of work, key deliverables, timelines, and budget with input from the client and relevant IFC staff (e.g. specialists, investment team, IFC country teams)
    • Negotiate with clients on cash fees and contribute to FIG advisory cash fee and client spend targets
    • Handle internal processes, including drafting project concept notes and obtaining internal approval
    • Draft donor proposals and secure funding for project that are donor-funded

    Project Implementation and Quality Assurance

    • Lead and manage the implementation of multi-stakeholder and multi-dimensional projects, including specialists, team management, deliverables monitoring and review, results evaluation and reporting, on-going project updates including internal documents, consultant contract management, client invoicing
    • Effectively staff the project team by assigning internal staff, and recruiting consultants and/or firms
    • Have overall responsibility for project design, including scope of work definition, timeline and budget setting, outcome target setting, stakeholder negotiation, Terms of Reference development and resource mobilization including procurement of experts and coordination or project teams
    • Manage client relations through open and regular communications to assess satisfaction and anticipate and respond to client needs
    • Oversee the preparation and drafting of internal and external project documents and reports e.g., project documents, legal agreements, mission reports, project supervision documents, project completion documents; ensure the collation of the required indicators
    • Maintain oversight on budget and spending, including collection of cash contributions
    • Lead the development, design, and dissemination of new tools that strengthen IFC’s delivery of the Banking Advisory value proposition
    • Monitor and review project implementation, scope of work and resources deployed, to ensure project qualitative and quantitative milestones are achieved, and corrective actions taken when necessary
    • Meet with clients on a regular basis to assess project progress; continually anticipate and respond to client needs to ensure client satisfaction
    • Supervise consultant work to ensure high quality and on-time delivery of work program
    • Assume responsibility for all other project-related administration required by IFC, e.g. internal portfolio reviews, project updates for donors

    Knowledge Management

    • Identify new product areas and develop and disseminate tools that strengthen IFC’s ability deliver banking advisory projects
    • Contribute to research and knowledge management events and publications
    • Perform analysis of client-related data and information to derive insights
    • Acquire and actively share information on FIG Advisory products within IFC

    Selection Criteria

    • A Master’s Degree in Business, Economics, Finance, International Development or related fields
    • A minimum of 5-10 years’ relevant experience in the financial sector at least 3-4 of which should be in commercial banking
    • Knowledge of the financial and banking sector in emerging markets; experience in multiple markets is highly desirable
    • Experience in project design preparation, implementation and monitoring of technical assistance projects
    • Strong client relationship management skills, including the ability to develop and maintain mutually beneficial stakeholder relationships with senior management and ensure timely and appropriate follow-up
    • Ability to work independently and effectively within a team
    • Strong numerical and analytical skills; understanding of financial/portfolio indicators, budgeting and financial projections
    • Strong computer skills (particularly Microsoft tools: Excel, Word, PowerPoint); experience with data management and analysis packages would be a plus
    • Strong data analysis and management skills, e.g. client portfolio analysis, collecting and managing big data
    • Excellent written and oral communication in English is required
    • Ability to work in teams and respond flexibly to changing demands; ability to juggle multiple tasks and respond well to time pressure
    • Solid people management and organizational skills
    • Good team-focused attitude, strong sense of accountability and capacity to work effectively in a multi-disciplinary environment and work independently within tight deadlines
    • Willingness to travel frequently and at short notice

    Poverty has no borders, neither does excellence. We succeed because of our differences and we continuously search for qualified individuals with diverse backgrounds from around the globe.

    Method of Application

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