Jobs at Accor

Job Description

• Pullman & Mercure Nairobi Upperhill  is  seeking a dynamic and experienced Director of Sales and Marketing to lead our sales and marketing efforts. The ideal candidate will be a visionary leader who can create and execute innovative strategies to drive revenue, strengthen our brand presence, and maintain our reputation for excellence.
• If you are passionate about luxury hospitality and possess a proven sales and marketing track record you to join our team.

Key Responsibilities:

• Develop and implement strategic sales and marketing plans to achieve revenue and market share targets.
• Lead a high-performing team of sales and marketing professionals, providing coaching, guidance, and support.
• Identify and target key market segments and cultivate strong relationships with clients and partners.
• Oversee all sales activities, including room sales, meetings and events, and F&B promotions.
• To adapt strategies accordingly, monitor and analyze market trends, competition, and customer feedback.
• Create and execute innovative marketing campaigns to enhance the hotel's brand awareness.
• Manage budgets, forecasts, and financial reporting related to sales and marketing activities.
• Collaborate with other departments, such as Revenue Management, to optimize pricing and inventory strategies.
• Ensure compliance with Mercure global standards and quality assurance protocols.
• Participate in industry events, trade shows, and networking activities to promote the hotel and build business relationships.

Qualifications

• Bachelor’s degree in business, Marketing, or a related field. Master's degree preferred.
• Minimum of 5 years of senior leadership experience in sales and marketing within the luxury hospitality industry.
• Strong understanding of the Nairobi market and key competitors.
• Proven track record of achieving revenue and market share growth.
• Excellent interpersonal and communication skills.
• Innovative thinker with the ability to create and execute successful marketing campaigns.
• Results-driven with a focus on achieving and exceeding targets.
• Ability to lead and motivate a diverse team.
• Proficient in revenue management and distribution systems.

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Job Description

• To repair and maintain the hotel linen and uniforms as per hotel standards and procedures.
• To ensure that the sewing machine and other equipment are in good working condition and to report on any repair requirements to the Supervisor.
• To hand out and accept uniforms and linen and to ensure that all records are well maintained and current.
• To monitor any repairs to the guest and ambassador laundry required and inform the Assistant Manager / Supervisor Laundry the necessary requirements
• To ensure the cleanliness and orderliness of working area.
• To fit the new heartists  with their new uniform and make alterations if necessary.
• To alter and to maintain a record of discarded linen and uniform.
• To assist with inventory of uniforms and linen.
• To assist with the distribution of the guest laundry and heartist  laundry.
• To report any found items to the Supervisor.
• To co-ordinate closely with laundry attendant to ensure smooth workflow and to assist them in daily operations.
• To read and complete the laundry Logbooks and reports.
• To carry out special projects according to the assignments.
• To attend a daily line up briefing with the Housekeeping team.
• To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
• To carry out any other reasonable duties as assigned by the Laundry Supervisor and Assistant Laundry Manager

Qualifications

• 1-2 years experience in a similar role.