Jobs at Avenue Healthcare

Key Responsibilities:

• Welcoming patients and visitors upon arrival, ensuring they feel comfortable and attended to while providing guidance to appropriate service areas based on their needs, and offer step-by-step directions, to help them navigate the hospital premises with ease.
• Manage the issuance of service tickets by assisting clients through the queuing process while overseeing and monitoring service queues to enhance efficiency, reduce wait times, and smooth flow of operations.
• Provide clear guidance to clients on completing the patient feedback collection form, explaining rating criteria, checkbox, and ensuring valuable input is received for service improvement.
• Ensure that patients fully understand their options and the necessary processes while offering guidance on accessing specific departments, medical specialists, or administrative services to enhance their overall experience within the hospital.
• Promptly and professionally respond to patient inquiries, providing clear and comprehensive information about available services, facilities, and procedures available within the premises.
• Promptly relay any service-related issues or delays to patients, providing timely updates and reassurance to ensure transparency and manage expectations.
• Distribute relevant informational materials as needed to educate clients about the hospital’s services, pricing, accessibility, and procedures, helping to promote awareness and facilitate informed decision-making.
• Stay informed about the schedules of various specialist clinic days and work closely with the booking coordinator to provide accurate appointment dates and assist patients in scheduling their consultations.
• Conduct daily rounds in the inpatient department to gather real-time feedback on any complaints or concerns and communicate these issues to the relevant HODs with recommendations on effective solutions to address and resolve them.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services and finance.
• Maintain patient privacy and confidentiality at all times.
• Any other duty as assigned by the supervisor.

Person Specification

• Diploma in Front Office/Business Administration/ Health Records, or its equivalent.
• 2+ years’ experience in a similar role, preferably in a Hospital set-up
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

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Job Objective/ Purpose:

• Provide professional and compassionate nursing services and high-quality care to patients, by ensuring their review and treatment as per the Hospital protocols, and nursing standards and practices.

Key Responsibilities:

• Work with the Clinical team to navigate patients through the treatment journey, working directly with adult patients to help address underlying medical conditions, and provide treatment as per plan.
• Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/events within 24 hours using the provided tools.
• Constantly Monitor, assess and chart a patient's condition and response to treatment and medication, including the patients' physical and psycho-social status, and adjust treatment accordingly.
• Ensure proper and effective drug administration and management as per policy and procedures.Actively participate in ward rounds, receive handover reports from the outgoing nurse on shift, while ensuring all the relevant consultants have explained procedures and have obtained consent.
• Effectively manage patient data and records.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs).
• Supervise Patient Attendants as per their job description.
• Maintain and enforce infection control standards per policy, and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Organize emergency trolley for easy use during resuscitation, ensure drugs and supplies are well stocked, damaged equipment reported promptly, and a checklist kept and updated as needed.
• Ensure the unit is financially viable and demonstrate growth by managing costs and ensuring proper pre - authorization and documentation is done.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services i.e. Admission & discharge, nurses’ reports, equipment and supplies, etc.
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the Nursing Council of Kenya.
• Any other duty as assigned by the supervisor.

Person Specification

• BScN or Diploma in Nursing (KRCHN). Higher Diploma in Nursing is an added advantage.
• A valid Nursing License from NCK
• Valid certification in BLS, ACLS. 
• 2+ years’ experience working in a busy environment.
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible