Jobs at Britam

Job Purpose

Reporting to Head of Procurement, the role holder shall be responsible for sourcing, tendering, contracts management and reporting to support the company in management of all Britam Vendors.

Key Responsibilities

Sourcing and Tendering

• Category management: Provide assistance to user departments in the preparation of Request for Proposals and Quotation based on specifications/ brief/ scope provided. 
• Sourcing of goods and services and preparation of analysis
• Participate in tendering and supplier prequalification
• Receive applications from interested suppliers and perform due diligence checks
• Ensure costs savings without impacting the quality of goods and services procured
• Presentation at tender committee
• Approval through Delegated Authority as per the approved Scheme of Delegated Authority Matrix
• Develop list of supplier categories and requirements as per identified procurement needs of the business
• Perform any other duties as may be assigned from time to time.

Purchase Order Processing

• Timely processing of Purchase Orders
• Transmit purchase orders to external vendors, track and expedite to ensure timely delivery as per specifications 
• Record and maintain the filing systems of all documents both in soft and hard copies i.e. contracts, copies of LPOs and quotations files in an orderly and efficient manner

Contracts Management

• Monitoring of supplier performance
• Monitor and inform the Head of Procurement on status of ongoing contracts and expired contracts

Reporting

• Generation and preparation of monthly reports
• Closing of Purchasing periods on a monthly basis
• Preparation of KPIs report on TAT achievement
• Ensuring compliance with the Procurement rules and procedures by enforcing and training the users.

Knowledge, Experience and Qualifications

• Bachelor’s degree in Procurement, Logistics or Business administration/Management or related Field.
• Hold a Diploma in Procurement and Supply from the Chartered Institute of Purchasing and Supply (CIPS), or its equivalent.
• 2 years’ experience in procurement in a busy organization
• Knowledge in Procurement Operational Procedure.

Closing Date: 11 July 2022

go to method of application »

Reporting to the Corporate Sales Executive – FA channels, the role holder will be responsible for developing assigned channel branches, growing regional presence & production, diversifying product portfolio, providing sales related support to the assigned Region and procuring direct business with an aim of growing the revenue and number of customers within the emerging consumer segment.

Key responsibilities

• Sourcing of business opportunities for EMC business
• Manage relationships with clients, intermediaries and partners
• Participate in conducting market intelligence and initiate proactive and reactive business growth and retention initiatives 
• Assist to gather marketing intelligence and statistics to facilitate development of strategies to give the company a competitive advantage in Micro insurance space 
• Participate in product development lifecycle
• Follow up on incentives for the channels to ensure they are correctly processed and paid on time
• Adhere to sales tools uptake and usage for channel growth, reporting and management
• Diversify emerging consumers’ product portfolio to meet risk protection & investment needs of target consumer segments.
• Create and manage and retain winning partnerships with key product delivery stakeholders
• Manages relationships with the channel clients and intermediaries 
• Manage sales costs to ensure profitability
• Ensure the credit policy for the company is adhered to
• Ensure retention of clients, intermediaries and partners as per segment targets
• Perform any other duties as may be assigned from time to time.

Key Performance Measures

• Drive increase in number of customers 
• Drive increase in number of EMC Fas producing from the region
• Drive increase in number of regional sales and growth
• Manage retention of clients in books for business sustainability
• Drive increase in EMC top-line sales in a profitable manner as per set targets

Knowledge, experience and qualifications required

• Degree/Diploma in a business related field
• Professional qualification in Insurance (ACII, AIIK) an added advantage
• COP Compliant
• At least one year experience in the financial sector and an added advantage in the insurance industry and in  sales position

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Sales and marketing management skill

Closing Date: 8 July 2022

go to method of application »

Job Purpose

• Reporting to the Partnerships & Digital Director, the job holder will the role holder will be accountable for overseeing the technical and non-technical operations supporting P&D Customer Segment through operational excellence to drive growth in profitability.
• The role will play a significant role in developing and implementing processes necessary to achieve the organization’s business goals and objectives.

Key responsibilities

• Put in place standards for interdepartmental service level agreements that will improve the company’s service ratings such as claims TAT and reconciliations. 
• Codify the practices for managing partners - including on boarding, retention, remuneration, incentives and performance monitoring.
• Ensure operational efficiency in Claims and Underwriting for partnership and digital customer segment in accordance with established SLAs.
• Manage and collaborate with key internal stakeholders for business and operational efficiency 
• Leading and executing the operational strategy of the P&D segment by establishing and enforcing organizational goals, policies and operating procedures.
• Defines annual operating budget for P&D Operations and ensures unit operates at or below budget
• Manage key relationships with clients and intermediaries in the market by ensuring that service to customers and producers meets their expectations.
• Provide effective leadership and direction to the team of claims and underwriting specialists with P&D operations to achieve departmental set KPI’s
• Carry out market intelligence to ensure the company is in tandem with industry trends to ensure profitability across all products.
• Ensure adherence of all regulatory requirements with regards to reinsurance, claims and technical acceptance of risks  
• Design and implement operational efficiency processes to drive seamless partner processes
• Delegated Authority:  As per the approved Delegated Authority Matrix
• Perform any other duties as may be assigned from time to time.

Key Performance Measures

• Drive increase in CSAT and NPS for P&D customer segment and intermediaries
• Drive customer retention rate 
• Drive improvement in loss and expense ratio for P&D customer segment
• Drive compliance with various regulatory and contractual and internal policy requirements within operations
• Automation of critical processes in underwriting and claims
• SLA Adherence.

Knowledge, experience and qualifications required

• Bachelor’s degree in a business related field. Masters’ Degree is an added advantage
• Professional qualification in Insurance (ACII, FLMI or AIIK)
• 7- 10 years’ experience in a Financial Institution, 3-4 of which should have been in managerial operations role
• Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).  
• Significant experience in stakeholder management and working with various teams to ensure segment strategies are achieved. 
• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• A deep understanding of leveraging technology and processes to standardise operations, reducing turn-around times on all key business processes. 
• A demonstrated track record in optimising operations to enhance the overall partner experience.

Leadership category responsibility framework (Core Competencies) 

Change Leaders in Britam need to

• Strategically lead a function to service customers from a sustainable and growing customer base whilst increasing profit;
• Continuously configure and adapt the functional area to most effectively suite the future view of the business;
• Introduce new concepts so that they are adopted appropriately at the right time (manage the rate of change);
• Be in touch with the changing industry, customer needs and international best practice; 
• Improve the efficiency of the function by appropriately challenging managers about operational and tactical issues; 
• Ensure the function has the most appropriate people capability through effective inspirational leadership, people development, and optimized succession planning; 
• Ensure clarity of expectations for individuals in the function and other stakeholders across the group;
• Facilitate functional integration; 
• Ensure the development and establishment of appropriate behavior and values (culture) within the function that aligns with the strategic direction and values of the business; 
• Co-ordinate between functions and divisions to ensure optimization of the value chain and resources; 
• Ensure alignment of strategy, objectives and deliverables within the function;
• Develop innovative partnerships and distribution channels to increase Britam’s market penetration;
• Ensure a seamless experience for clients;
• Appropriately allocate funds and capital to maximize shareholder value;
• Adequately manage operational risk;
• Increase operational efficiency; 
• Provide access to accurate and consistent information and services across all channels;
• Improve quality and speed of decision making across the business.

Closing: 17 July 2022