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We deliver open source to the world faster, more securely and more cost effectively than any other company. If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.
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- You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.
- Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.
Location: This role will be based remotely in the EMEA region
What your day will look like
Your day to day duties will include:
- Work from your remote home office and provide technical support for employees.
- Be available to take ownership of new cases via telephone, email and web
- Act as an internal customer advocate keeping them updated in a timely manner
- Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Draft and distribute technical notices for internal and external communication.
- Prioritise your work in order to accomplish the most important and urgent tasks first
- Keep on learning as our products and services grow and evolve
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
- Maintain regular communication and information exchange with the rest of the team, locally and remotely
- Identify and suggest any opportunities to provide a better service
- Participate in a regular weekend working rotation.
What we are looking for in you
- Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
- Advanced troubleshooting of Mac and Windows operating systems, and multi OS machines
- Experience with system performance troubleshooting
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Experience with Linux server administration
- Programming fundamentals in any language (bash, Perl, Ruby, Javascript, C or C++, Go)
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Strong written and verbal English communication skills
- Willingness to travel up to 4 times a year for internal events
Additional Skills That You Might Also Bring
- Experience supporting virtualized environments (KVM, Virtual Box, VMWare)
- Experience with other open-source desktop technologies
- Active contribution to open-source projects/forum/code
- Experience with Linux Kernel
go to method of application »
- You will be accountable for delivering an outstanding technical support experience to our employees and customers. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers.
- Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.
Location: This role will be based remotely in EMEA region
What your day will look like
Your day to day duties will include:
- Work from your remote home office and provide technical support for employees.
- Provide technical onboarding support for new employees.
- Provide technical and infrastructure support during international events.
- Be available to take ownership of new cases via telephone, email and web
- Act as an internal customer advocate keeping them updated in a timely manner
- Ensure that each support request owned by you is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments
- Contribute your findings to a common knowledge base and keep it up to date
- Draft and distribute technical notices for internal and external communication.
- Prioritise your work in order to accomplish the most important and urgent tasks first
- Keep on learning as our products and services grow and evolve
- Maintain regular communication and information exchange with the rest of the team, locally and remotely
- Identify and suggest any opportunities to provide a better service
What we are looking for in you
- Bachelors or equivalent four year degree in a technical field from an accredited college or university. Preferable majors: Computer Science, MIS, Electrical Engineering, etc.
- Experience in a Linux based environment gained through university subjects or work experience
- Linux knowledge including the installation, troubleshooting and basic configuration of recent Ubuntu Desktop releases
- Basic desktop Linux usage (desktop tools for editing files, browsing the Web, managing Internet connectivity, setup of printers/services/packages/external storage devices/etc. utilising command line tools for exploring and manipulating the file system)
- Basic troubleshooting (collecting logs, basic fine-tuning by editing configuration files)
- Familiarity with safely installing, uninstalling, reinstalling and repartitioning machines with multiple operating systems and troubleshooting to recover broken installations
- Understanding of Gmail, Google Calendar, Google Applications and Single Sign-On.
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Written and verbal English communication skills
- Willingness to travel up to 4 times a year for internal events
Additional Skills That You Might Also Bring
- Some knowledge of programming (bash, Perl, Ruby, Javascript, C or C++, Go)
- Basic troubleshooting of Mac and Windows operating systems.
- Customer support experience is a plus
go to method of application »
- This role has very diverse responsibilities. The team members are Linux and cloud solutions architects for our customers, designing private and public cloud solutions fitting their workload needs. They are the cloud consultants who work hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. They are also software engineers who use Python to automate the deployment of Linux open source infrastructure-as-code. Internally, this role is referred to as "Cloud Field Engineer".
- The people who love this role are developers who like to solve customer problems through architecture, presentations and training.
Location: This role will be based remotely in the EMEA region.
What Your Day Will Look Like
- Work across the entire Linux stack, from kernel, networking, storage, to applications
- Work in Python to design and deliver open source code
- Architect cloud infrastructure solutions like OpenStack, Kubernetes, Ceph, Spark and Kubeflow either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
- Coach and develop your colleagues where you have insights
- Work from the comfort of your home
- Global travel up to 25% of time for internal and external events
What We Are Looking For In You
- University degree in Computer Science or related software engineering expertise
- You have sound knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- You have practical knowledge of Linux and networking
- You have Intermediate level of Python programming skills
- You are a dynamic person who loves to jump in new projects and interact with people
- You have a demonstrated drive for continual learning
- Excellent communication and presentation skills (English)
- You have great organisational skills and follow-up reliably on commitments
- (Optional) You speak a second language - French, German, Italian, Arabic or Spanish
What You'll Learn
- OpenStack and Kubernetes infrastructure
- Linux Ubuntu and networking knowledge
- Wide range of open source applications and skills
- Work directly with customers in a range of different businesses
- Real-life and hands-on exposure to a wide range of emerging technologies and tools
go to method of application »
- This role has very diverse responsibilities. The team members are Linux and cloud solutions architects for our customers, designing private and public cloud solutions fitting their workload needs. They are the cloud consultants who work hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. They are also software engineers who use Python to develop Kubernetes operators and Linux open source infrastructure-as-code.
- The people who love this role are developers who like to solve customer problems through architecture, presentations and training.
Location: This role will be based remotely in the EMEA region.
What Your Day Will Look Like
- Work across the entire Linux stack, from kernel, networking, storage, to applications
- Work in Python to design and deliver open source code
- Architect cloud infrastructure solutions like OpenStack, Kubernetes, Ceph, Hadoop and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
- Coach and develop your colleagues where you have insights
- Grow a healthy, collaborative engineering culture in line with the company values
- Work from the comfort of your home
- Global travel up to 25% of time for internal and external events
What We Are Looking For In You
- University degree in Computer Science or related software engineering expertise
- You have sound knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- You have practical knowledge of Linux and networking
- You have Intermediate to Advanced level of Python programming skills
- You are a dynamic person who loves to jump in new projects and interact with people
- You have a demonstrated drive for continual learning
- Excellent communication and presentation skills (English)
- You have great organisational skills and follow-up reliably on commitments
- (Optional) You speak a second language - French, German, Italian, Arabic or Spanish
What You'll Learn
- OpenStack and Kubernetes infrastructure
- Linux Ubuntu and networking knowledge
- Wide range of open source applications and skills
- Work directly with customers in a range of different businesses
- Real-life and hands-on exposure to a wide range of emerging technologies and tools
go to method of application »
- This role has very diverse responsibilities. The team members are Linux and cloud solutions architects for our customers, designing private and public cloud solutions fitting their workload needs. They are the cloud consultants who work hands-on with the technologies by deploying, testing and handing over the solution to our support or managed services team at the end of a project. They are also software engineers who use Python to automate the deployment of Linux open source infrastructure-as-code. Internally, this role is referred to as "Cloud Field Engineer".
- The people who love this role are developers who like to solve customer problems through architecture, presentations and training.
Location: This role will be based remotely in the EMEA region.
What Your Day Will Look Like
- Work across the entire Linux stack, from kernel, networking, storage, to applications
- Work in Python to design and deliver open source code
- Architect cloud infrastructure solutions like OpenStack, Kubernetes, Ceph, Spark and Kubeflow either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
- Coach and develop your colleagues where you have insights
- Work from the comfort of your home
- Global travel up to 25% of time for internal and external events
What We Are Looking For In You
- University degree in Computer Science or related software engineering expertise
- You have sound knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
- You have practical knowledge of Linux and networking
- You have Intermediate level of Python programming skills
- You are a dynamic person who loves to jump in new projects and interact with people
- You have a demonstrated drive for continual learning
- Excellent communication and presentation skills (English)
- You have great organisational skills and follow-up reliably on commitments
- (Optional) You speak a second language - French, German, Italian, Arabic or Spanish
What You'll Learn
- OpenStack and Kubernetes infrastructure
- Linux Ubuntu and networking knowledge
- Wide range of open source applications and skills
- Work directly with customers in a range of different businesses
- Real-life and hands-on exposure to a wide range of emerging technologies and tools
go to method of application »
- We are looking for candidates from junior to senior level with interests, experience and willingness to learn around Big Data technologies, such as distributed event-stores (Kafka) and parallel computing frameworks (Spark). Engineers who thrive at Canonical are mindful of open-source community dynamics and equally aware of the needs of large, innovative organisations.
Location: This is a Globally remote role
What your day will look like
The data platform team is responsible for the automation of data platform operations, with the mission of managing and integrating Big Data platforms at scale. This includes ensuring fault-tolerant replication, TLS, installation, backups and much more; but also provides domain-specific expertise on the actual data system to other teams within Canonical. This role is focused on the creation and automation of infrastructure features of data platforms, not analysing and/or processing the data in them.
- Collaborate proactively with a distributed team
- Write high-quality, idiomatic Python code to create new features
- Debug issues and interact with upstream communities publicly
- Work with helpful and talented engineers including experts in many fields
- Discuss ideas and collaborate on finding good solutions
- Work from home with global travel for 2 to 4 weeks per year for internal and external events
What we are looking for in you
- Proven hands-on experience in software development using Python
- Proven hands-on experience in distributed systems, such as Kafka and Spark
- Have a Bachelor's or equivalent in Computer Science, STEM, or a similar degree
- Willingness to travel up to 4 times a year for internal events
Additional Skills That You Might Also Bring
You might also bring a subset of experience from the followings that can help Data Platform to achieve its challenging goals and determine the level we will consider you for:
- Experience operating and managing other data platform technologies, SQL (MySQL, PostgreSQL, Oracle, etc) and/or NoSQL (MongoDB, Redis, ElasticSearch, etc), similar to DBA level expertise
- Experience with Linux systems administration, package management, and infrastructure operations
- Experience with the public cloud or a private cloud solution like OpenStack
- Experience with operating Kubernetes clusters and a belief that it can be used for serious persistent data services
Method of Application
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