Jobs at CDL Human Resource

Role Purpose

• The Senior Operations Manager provides overall strategic oversight, coordination, and performance management across housekeeping, transportation, unit operations, repairs and maintenance, and office operations. This role translates company objectives into operational priorities, ensures budget compliance, enforces quality standards, and fosters seamless cross-departmental coordination.

Key Responsibilities

Operational Leadership & Governance

• Provide management oversight and direction to departmental managers, supervisors, and team leads.
• Review operational performance regularly and hold departmental leads accountable for results, corrective actions, and timely closure of open items.
• Identify recurring operational failures, determine root causes, and implement sustainable process improvements.

Departmental Oversight

• Housekeeping Operations: Oversee the Housekeeping Manager to ensure SOP compliance, hygiene standards, inspection pass rates, inventory control, and timely unit readiness.
• Transportation & Logistics: Oversee daily transport management, route scheduling,fuel efficiency, vehicle licensing/insurance, routine maintenance, and safety compliance.
• Unit Operations & Readiness: Ensure high presentation standards across all units,manage check-in/check-out readiness, defect resolution, unit onboarding, and offboarding workflows.
• Repairs & Maintenance: Manage maintenance workflows, preventive maintenance schedules, vendor contracts, quality checks on repairs, and emergency issue escalation.
• Office Operations: Provide administrative oversight to ensure a secure, well-supplied, and functional workplace.

Reporting Requirements

• Weekly departmental performance, unit-readiness, incidents and priority action update.
• Monthly operating-cost, maintenance, transport, inventory and service-quality review.
• Quarterly operational improvement, staffing and resource-planning recommendations.

Requirements

Qualifications & Experience

• Diploma or bachelor’s degree in Operations, Hospitality, Facilities Management, Business Administration or a related field.
• At least 4 years of operational experience, including 2 years in management; hospitality, serviced-apartment, property or facilities experience preferred.
• Working knowledge of housekeeping, maintenance, transport, procurement, budgets,reporting and operational cost drivers.
• Proven ability to lead departmental teams, manage vendors and resolve cross-functional operational issues.

go to method of application »

Job Purpose

• The Lead Warehouse & Outbound Logistics is accountable for the overall leadership, management, and performance of the Ruiru Distribution Centre. The role provides strategic and operational oversight of warehouse operations, dispatch, transport coordination, market returns, weighbridge activities, safety, compliance and team leadership to ensure accurate inventory management, efficient distribution execution, regulatory compliance, and achievement of service level targets. The candidate must have managed a large, high-volume warehouse or distribution operation within an FMCG or manufacturing environment
• The successful candidate will be accountable for inventory accuracy, FIFO and batch controls, warehouse productivity, dispatch accuracy, OTIF delivery performance, transport coordination, RMA processing, weighbridge compliance, operational cost efficiency and continuous improvement. Practical experience with SAP ERP, HighJump WMS or a comparable warehouse management system is essential

Key Responsibilities

Warehouse Operations Management

• Provide overall leadership and supervision of warehouse operations including receiving, put-away, inventory management, picking, packing, and dispatch activities.
• Ensure inventory accuracy through effective stock control processes and periodic cycle counts.
• Enforce FIFO principles, batch traceability, and warehouse inventory governance standards.
• Monitor warehouse productivity and address operational bottlenecks that may impact service delivery.
• Optimize warehouse layouts, storage utilization, housekeeping, and material flow processes.

Dispatch & Outbound Logistics Leadership

• Oversee outbound dispatch operations to ensure timely, accurate, and safe loading of customer orders.
• Monitor loading plans and prioritize dispatch activities based on business requirements.
• Resolve dispatch-related escalations impacting customer service levels or OTIF performance.
• Ensure product integrity and compliance with transport loading procedures.
• Drive continuous improvement initiatives aimed at improving dispatch productivity and delivery execution.

Transport Coordination & Fleet Performance

• Check the Transporter Invoices along with approved rates, PODs and supporting documentation.
• Supervise the activities of Deputy Lead – Transport
• Work closely with transport leadership to ensure availability of suitable transport resources.
• Support vehicle allocation, route planning, fleet scheduling, and transporter performance management.
• Resolve transport escalations affecting customer deliveries and distribution efficiency.
• Monitor transport service levels and implement corrective actions to address performance gaps.
• Promote cost-effective transport utilization and route optimization initiatives.

Weighbridge Operations Oversight

• Ensure effective management and control of weighbridge operations.
• Review weighbridge records to ensure accuracy, compliance, and completeness.
• Investigate and resolve weighing discrepancies that may affect dispatch and inventory records.
• Maintain compliance with company policies and applicable regulatory requirements.

Market Returns & RMA Management

• Review and approve Return Merchandise Authorizations (RMAs) before processing.
• Ensure returned stock is accurately documented and processed according to established procedures.
• Coordinate with Finance to facilitate timely processing of credit notes.
• Monitor clearance of warehouse returns and ensure proper disposition of returned inventory.
• Maintain controls that minimize return-related losses and inventory variances.

Team Leadership & Capability Development

• Lead, coach, and develop direct reports including Deputy Leads and operational coordinators.
• Set performance objectives and conduct regular performance reviews.
• Drive employee engagement, accountability, safety awareness, and operational discipline.
• Identify capability gaps and implement development plans to strengthen team effectiveness.
• Foster a culture of collaboration, continuous improvement, and customer focus.

Compliance, Safety & Risk Management

• Ensure full compliance with company policies, warehouse SOPs, and health and safety standards.
• Promote a safe working environment through proactive risk identification and corrective actions.
• Support internal and external audit requirements and ensure timely closure of audit findings.
• Maintain regulatory compliance relating to warehousing, inventory handling, and transportation activities.

Continuous Improvement & Systems Optimization

• Identify opportunities to improve operational efficiency, productivity, and service levels.
• Lead implementation of warehouse process improvement initiatives.
• Support integration and optimization of warehouse management and ERP systems including SAP and HighJump.
• Drive cost-saving initiatives while maintaining operational effectiveness and service standards.

Reporting & Performance Management

• Review operational performance reports from warehouse, dispatch, transport, returns, and weighbridge functions.
• Monitor and manage key performance indicators including:
• OTIF Delivery Performance
• Inventory Accuracy
• Stock Variance
• Dispatch Accuracy
• RMA Processing Efficiency
• Weighbridge Compliance
• Warehouse Productivity Metrics
• Prepare management reports and implement corrective actions where performance falls below target.

Requirements

Educational Qualifications

• Bachelor's Degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field.
• Professional certifications in Supply Chain, Logistics, Warehousing, or Operations Management will be an added advantage.

Experience Requirements

• Minimum 7-8 years' experience in warehousing, logistics, and distribution centre operations within a manufacturing or FMCG environment.
• Demonstrated experience managing large warehouse and outbound logistics operations.
• Proven leadership experience in supervising multidisciplinary operational teams.
• Experience managing transport operations, warehouse control 

go to method of application »

Key Responsibilities

Microsoft 365 Strategy & Advisory

• Provide technical input into Digital Workplace strategy, industry trends and best practices.
• Identify opportunities to increase Microsoft 365 adoption, utilisation and business value.
• Proactively identify opportunities from new and emerging Microsoft capabilities, including Microsoft Copilot.
• Engage business teams to understand productivity challenges and recommend appropriate digital solutions.
• Provide technical analysis and advisory support to projects involving Microsoft 365.Digital Workplace and Microsoft…

Microsoft 365 Technical Management

• Provide expert technical advice across Microsoft 365 applications and services.
• Advise on accounts, access, permissions and identity-related requirements.
• Monitor the Microsoft 365 Message Center and Microsoft 365 Roadmap, assess changes and identify required actions.
• Provide M365 utilisation and service insights to support continuous improvement.
• Manage and enhance the Microsoft Teams lifecycle, including creation, archiving and deletion of Teams workspaces. Digital Workplace and Microsoft.

Solution Design & Power Platform

• Design, configure and integrate approved Microsoft 365 collaboration and productivity solutions.
• Design and develop prototypes and small-scale solutions using Microsoft 365 capabilities.
• Provide expert-level SharePoint capability.
• Develop and support solutions using Power Automate and Power Apps.
• Coordinate with offshore development/support teams for PowerApps and related solutions. Digital Workplace and Microsoft

Technical Support & Governance

• Provide 2nd and 3rd level technical support for Microsoft 365 issues.
• Perform technical analysis, resolution, documentation and escalation of ServiceNow tickets.
• Support technical testing, stakeholder validation and solution rollouts.
• Participate in architecture/change governance forums and prepare relevant technical submissions.
• Develop technical documentation, solution handover materials and knowledge-transfer documentation. Digital Workplace and Microsoft…

Adoption, Training & Change

• Support Digital Workplace adoption and change-management initiatives.
• Develop user guidance, learning materials and technical content.
• Deliver end-user training on existing and emerging Microsoft 365 applications and features.
• Support digital champions and business stakeholders in improving adoption and effective utilisation. 

Required Experience
Candidates should demonstrate:

• Minimum 10 years' experience in Microsoft technologies and infrastructure.
• Several years designing and delivering end-to-end enterprise-wide applications and services.
• Strong Microsoft 365 technical architecture and administration experience.
• Expert-level SharePoint and Power Platform experience.
• Experience implementing organisation-wide change initiatives.
• Experience partnering with business stakeholders on IT projects.
• Experience establishing governance, operational and support procedures.
• Experience managing product deployments and enterprise rollouts.
• IT systems design experience, including functional specifications, logical data models,UI design and use cases.
• Experience managing or coordinating outsourced development projects.
• Ability to manage service vendors.
• Strong business analysis, process-improvement and solution-design capability. Digital Workplace and Microsoft…