Jobs at Corporate Staffing

Responsibilities.

• Management of switchboard, general phone call & coordination on enquires received
• Respond to all imaging emails from customers of branches and satellite locations
• Logging all imaging calls received via email/ phone etc. Assign and communicate log time to engineers and ETA to customers
• Management and coordination for all PMs on schedule, Install /Dis-install calls based on m/c delivery information
• Achieve response time by keeping focus on calls receive time and close coordination with engineers for meeting SLA
• Preparing estimates for all spare requests for various contracts and sharing with CRS; engineers; customers and follow up with concerned persons for LPOs
• Spares requisition and coordination for SOF for speedy spares delivery
• Follow up with field team for closing all calls/ job sheets including open for spares post delivery
• Coordination with credit department, sales and customer if customer on credit hold/ contract 
• End-to-End Q’ number management
• Escalation tracker updating on daily basis, follow up for closure & circulation of tracker with all stakeholders.
• PM calls logging & management.
• HD reports, analytics and process flow for service delivery.
• Fall-Back for others in Help Desk on need base.

Working complexity.

• Maintain a comprehensive and up to date knowledge of all solutions offered in Office Automation
• ERP / CRM system operations
• Excellent Negotiation skills
• Excellent communication skills both verbal and written
• High level of integrity
• Analytical Skills

Key Qualifications.

• Diploma in Customer Care or a related field.
• 3-4 years of relevant experience in call center or customer care desk.
• Fluency in English & Kiswahili.
• Computer literate with knowledge on Microsoft Office suite.

Clsoing: 6th January 2023.

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Key Responsibilities

• Analytical approach to sales and sourcing.
• Gather market information from sales team. 
• Understanding economic factors affecting demand and supply of commodities 
• Basic demand and supply concepts. 
• Determinants of demand and supply. 
• Analyzing import data to understand market trends – origins, pricing, local logistics, lead times.
• Identifying trends in the market – global and local. 
• Global trends by analyzing raw material costs and how it impacts overall. 
• Keen interest on numbers – problem solving skills (qualitative and quantitative).
• Provide management with reports specifying and comparing factors affecting prices and profitability of products.
• Costing – Understanding basic accounting aspects.
• Pricing strategies – Minimizing on losses based on forecast.
• Maximizing on profit supported by data.
• Basic Understanding of depreciation and interest.
• Developing cost structures/templates to best understand how we can achieve our results.
• Developing of budgets forecasts.
• Analyzing product cost and recommending changes.
• Produce and maintain regular reports on a weekly and monthly basis.
• Manage records and supplier documents.
• Work with internal stakeholders to determine procurement needs, quality, and delivery requirements.

Key Qualifications

• Degree/ Diploma in procurement and Supply Chain management.
• Over 4 years of experience in the same or related role.
• Preferably have Manufacturing /FMCG experience
• Experienced in Advance Excel and systems in general (ERP)
• Import requirements (will be a plus) – Import process – documentation, costings etc. 
• Export process – documentation, costings etc.
• Knowledge in commodity pricing and demand.
• Good data gathering and analysis skills.
• Knowledge of market survey process.
• Knowledge of imports, purchasing principles and practices.
• Knowledge of local laws, regulations and policies governing imports and exports.
• Ability to organize receipts, documents, and information from multiple sources.
• Systematic and methodological thinking.
• Commercial acumen
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships.

Clsoing: 5th January 2023.