Jobs at CrossBoundary

We're looking for a creative and execution-oriented Learning and Curriculum Manager to build and deliver learning journeys that level up skills and performance across CrossBoundary. Your work will directly shape how our people grow, lead, and succeed at CB. 

Who You Are

• A strategist who grasps the needs of the business and can work backwards to translate it into engaging learning resources 
• A maker who can take the start of an idea or an ambiguous concept and turn it into a concrete, structured, and effective learning experience 
• A doer who is just as energized by refining slide decks or scheduling sessions as you are by brainstorming new concepts 
• A wrangler who can bring organization skills, a bias to action, and ability to coordinate collaborators to deliver an idea from concept to execution 
• A learner committed to applying intellectual curiosity to both your work product and personal growth 

Primary Responsibilities

Build, Implement, and Refine Learning Journeys 

• Adapt existing content into clear, practical learning programs tailored to different roles, professional phases, and teams 
• Choose and manage the right learning platform to deliver content effectively at scale 
• Design the right blend of learning experiences to help our content come to life 
• Use feedback and data to iterate, improve, and adapt our learning offerings 

Develop and Deliver New Content 

• Manage the roadmap for developing new curriculum content, including planning, drafting, testing, and refining as needed 
• Collaborate with subject matter experts and stakeholders to co-develop relevant materials 
• Deliver and facilitate trainings, pilot new programs and iterate based on feedback and data 

Manage and Operationalize Competency Frameworks 

• Maintain and evolve our competency frameworks to make sure they are clear and relevant  
• Integrate competencies into learning journeys, performance management, and professional development initiatives. 

Keep our learning resources organized and up to date 

• Organize, update, and maintain a centralized, accessible library of learning materials, templates, and resources. 

Oversee Broader Professional Development Offerings 

• Design and coordinate offerings such as leadership coaching, technical skill-building, and other role-based development experiences. 

Qualifications
Required skills and qualifications: 

• Instructional Design: Proven ability to create engaging, effective learning programs grounded in adult learning principles. 
• LMS Experience: Hands-on experience managing learning management systems (LMS) 
• Business Acumen: Strong ability to translate business goals into learning solutions that drive measurable impact. 
• Project Management: Highly organised with the ability to manage multiple learning initiatives, collaborators, and deadlines simultaneously. 
• Communication: Clear, concise, and compelling communicator who can engage stakeholders and learners across diverse geographies and functions. 

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Primary Responsibilities

Refine our performance review design 

• Translate our performance goals, philosophies, and frameworks into simple, consistent processes that strengthen culture and business needs. 
• Apply human-centered design to our performance process to reduce friction and improve user experience. 
• Configure and optimize our learning and performance platforms to support the process 

Deliver a seamless performance review process 

• Design our schedule in advance and ensure buy in and commitment across all key contributors 
• Prepare all tools and materials needed to make the cycle successful, including: 
• Resources and guides for team members 
• Data on each team member’s career progression and performance metrics, and qualitative feedback to inform the benchmarking process  
• Structuring feedback questionnaires in our Performance Management System 
• Communicate and shepherd all participants through the multi-step process: 
• Ensure participants across the firm have clear and advance communication about the cycle timing and steps 
• Conduct training to ensure that everyone understands and can get the most out of the process 
• Deliver seamless customer support, rapidly troubleshooting individual issues as they arise 
• Serve as the primary administrator of our performance management system, ensuring the platform is easy to use, data is accurate, and issues are resolved quickly 
• Project manage the contributors involved in each cycle, keeping timelines on track and resolving bottlenecks 
• Facilitate the Career Management Council (CMC) sessions, ensuring that we use our time efficiently without compromising the goal of benchmarking performance consistently across all cohorts 

Constantly iterate on the process 

• Capture feedback from managers, employees, and leadership to identify improvements. 
• Track and analyze participation, feedback quality, and process data to refine future cycles. 
• Enhance system configuration, reporting, and automation. 

Connect the outcomes of the process to firmwide initiatives to improve performance 

• Use feedback and data insights to inform and adapt learning and development offerings. 
• Partner with leaders and individuals to link review outcomes to career growth and firm-wide performance initiatives. 

Qualifications
Required skills and qualifications: 

• Experience: 4 years in People Operations, HR, or a related field, with a strong focus on performance management, talent development, or people processes. 
• Process management: Proven ability to design and run structured processes end-to-end, balancing meticulous attention to detail with efficiency. 
• Project management: Skilled at managing timelines, tracking key dependencies, coordinating stakeholders, and keeping complex initiatives on track. 
• Communication: Excellent written and verbal communicator who can distill complex concepts into clear, practical guidance. 
• Facilitation: Comfortable leading discussions with senior leaders and ensuring balanced, constructive dialogue. 
• Analytical skills: Ability to work with data, identify trends, and translate insights into recommendations. 
• Tools: Familiarity with performance management platforms (e.g., Engagedly, Lattice, Culture Amp, BambooHR) and general HR systems. 
• Mindset: A blend of operator and designer — excited both to build systems and to run them with consistency, cycle after cycle.