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  • Posted: Oct 29, 2020
    Deadline: Nov 4, 2020
  • Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
    Read more about this company


    Project Liaison Officer


    The Project Liaison officer will actively participate in the day to day implementation of Digital Operations Projects activities and tasks to ensure that projects are delivered on time, on budget and to the required quality standard (within agreed specifications). He/she ensures that Digital Operations projects are effectively resourced and will manage relationships with a wide range of groups (including all project stakeholders).

    Reporting to the Group Head of Digital Operations, the role holder will be responsible for the following:


    • Maintain the project portfolio in all the affiliates
    • Track the digital operations project calendar and coordinate the updates and reporting
    • Follow-up on all signoffs for the projects go live and manage the post go live support teams
    • Maintain a list of all digital operations projects underway
    • Managing and monitoring the implementation of Digital Operations Projects
    • Participate in detailed project planning and monitoring
    • Closely monitor project schedule and deliverables to ensure deadlines are met
    • Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
    • Resolve cross-functional issues at project team level
    • Manage project scope and change control and escalate issues where necessary
    • Provide regular progress and status reports to the Head of Digital Operations
    • Identify and analyse project risks and escalate them to the Head of Digital Operations
    • Identify and report any potential delays to the Head of Digital Operations
    • Undertake and promote documentation of good practices as lessons learnt
    • Identify user training needs, devise and manage user training programmes
    • Anticipate details of future projects by communicating directly with stakeholders and staying informed of relevant trends and industry news
    • Working closely with program managers to ensure their projects meet Digital Operations specific business needs 


    • Excellent Project planning, monitoring, evaluation and control
    • Excellent interpersonal skills, team leadership and delegation skills
    • Proven leadership and effective decision-making capabilities
    • Negotiation skills/experience
    • Ability to work effectively as a team member and independently.
    • Excellent risk management skills
    • Time, cost and quality management.
    • Culture sensitivity
    • Business awareness
    • Strong analytical skills and problem solving skills
    • High personal standards and goal oriented
    • Excellent and effective communications skills, both orally and in writinga

    go to method of application »

    Process Modelers

    Reporting to the Business Growth and Development Manager, the ideal candidate’s key duties and responsibilities will include:


    The Process Modeler will be responsible for the development, documenting and implementing of all Procedure Manuals processes related Group Operations. This person will act as a point of contact between the Group operations procedures manuals and stakeholders.

    Reporting to the Group Head of Digital Operations, the role holder will be responsible for the following:


    • Manage and maintain/update the Group operations procedures manuals and processes after BPI deliver the same to business
    • Receive process flows from the BPI team and convert the same to procedure manual
    • Expertise in Business process management
    • Working with all stakeholders during development and update of procedure manual
    • Creating the training packs and quick reference guides for the procedures
    • Will be responsible for the development and delivery of procedure manuals relating to  Digital operations
    • Will ensure that the procedure manuals are aligned to meet the short- and long-term business objectives.
    • Will participate in escalating matters related to development Group operations procedures to relevant stakeholders.
    • Organize and document all Group operations procedures manuals
    • Ensure full compliance with all values policies and procedures of the company  at all time


    • Expertise in Business process management
    • Excellent Leadership and interpersonal skills: Relationship management
    • Experience and understanding of Process modeling
    • Analytical thinking and judgment
    • Strong business communication and Presentation skills
    • Effective planner and ability to prioritize workloads

    go to method of application »

    Digital Operations Executive Assistant

    Reporting to the Group Head of Digital Operations, the Executive Assistant will assist to provide efficient, responsive and excellent administrative organizational and logistical service to the Department in order to provide a conducive environment to enable the department to meet its goals.

    Roles and Responsibilities

    • Preparing all the presentations for the Digital operation.
    • Organizing daily meetings and keeping records
    • Maintaining the action logs and following up with owners
    • Supporting the Group Head of Digital operations 
    • Coordinating activities for the operations teams
    • Timely and appropriately booking of travel and accommodation for Line Manager’s trips as well as co-ordinate and handle professional travel logistics for the team
    • Liaise with relevant individuals, external organizations: to arrange meetings, prepare agendas and draft minutes of all meetings
    • Plan, organize and manage own workload and that of the Department to ensure that all the reports are processed and submitted in a timely and accurate manner
    • Ensure that all calls to the Line Manager are effectively and efficiently handled
    • Preparing e-mails, letters, memos for the Line Manager’s validation, sort and review incoming mail for the department and distribute to the team
    • Maintain a comprehensive filing system -Ensure that all documents in the Line Manager’s office are well filed and confidentially maintained
    • Ensure that all the visitors to the Line Manager’s office are well handled and assisted
    • Collect and open mail addressed to the Directors
    • Tabulate and retrieve official expenditures and claims
    • Attend functional meetings and document key information and decisions as and when required
    • Analyze basic information in response to queries to the dept.
    • Organize materials and logistics for external auditors
    • Handle procurement for the department-stationery, office tools, ordering business cards 


    • Bachelors Degree in Business Administration
    • Diploma in Secretarial Studies
    • Diploma in Management/Leadership/Communication
    • At least 5-year experience as a PA or Secretary in an administrative role in a senior or executive management role
    • Excellent written and oral communication skills;
    • Excellent word processing and IT skills, including knowledge and proficiency to at least intermediate levels in a
    • range of office software, including Microsoft Word, Excel, PowerPoint and Outlook
    • Honesty and reliability
    • Excellent organizational skills
    • Accuracy
    • The ability to work on your own initiative and to tight deadlines
    • Flexibility and adaptability to juggle a range of different tasks needing to be undertaken simultaneously
    • An understanding of confidentiality issues and the use of discretion

    Method of Application

    Use the link(s) below to apply on company website.


    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at Equity Bank Kenya
KSh 61K from 82 employees

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