Jobs at Equity Bank Kenya

Job Purpose:

The Products support officer will be responsible of the products life cycle; from inception, user acceptance testing, Go – Live and day-to-day support to the customers. They will ensure that the products meet the product roadmap and strategy objectives as outlined by the product manager and management. The products support officer will work in partnership with the business and technical teams to design, develop, prioritize and implement the products roadmap.

Job Responsibilities:

• Monitor systems performance on Pre-Production and Production environments.
• Troubleshoot and resolve technical issues including bugs and errors. Escalate the same to the technical team.
• Identify and solve challenging business and customer issues with innovative, effective and long-term solutions.
• Support customers when integrating to Finserve solutions as the subject matter expert on the products. And coordinate the Go Live process.
• In collaboration with the development team,deploy and provide technical expertise and training on products.
• Liaise with product managers to drive relevance of channels and best user experience by partnering with customers to determine future needs.
• Collect customer feedback, understand consumer behavior and market trends of the products and present to the business and technical teams for products enhancement.
• Prepare, analyze and present timely reports on system status and performance updates.

Key Critical Competencies:

• Tech savvy and passionate about systems and products enhancements. 
• Experienced in best practice agile scrum development and lean startup principles. 
• Track record of using qualitative and quantitative data to prioritize and drive decision-making.
• Excellent people and management skills to interact with customers, colleagues, and third parties. And able to build rapport quickly.
• Excellent communication skills (verbal and written).
• Fluent, confident and with strong presentation skills.
• Passionate about problem solving, has a genuine customer focus, innovative and a team player and team player.
• Excellent planning, organizational and time-management skills.
• Ability to work calmly under pressure in a performance driven organization and able to meet deadlines.
• Self-motivated and can work with minimum supervision. 
• Up-to-date with and understands the latest technology trends, new functionalities and with a desire to continue learning. Requirements:
• University Degree in Computer Science or related technical field.
• 3 to 5 years’ experience in products and systems support. As well as supporting end users, and applications preferably in banking and the fintech industry.
• Proven ability to analyze complex business issues and identify, design and implement effective practical recommendations. 
• Comfortable using tools such as Slack, JIRA and Confluence. Knowledge in APIs management and use of API Testing tools e.g. postman. 
• Knowledge in Test-Driven Development and Agile software development are a plus.

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Job Purpose:

The Enterprise sales manager will be responsible of driving the Finserve strategy by leading the sales team to sell our products across Africa. They will be in charge of executing the sales strategy and ensuring we meet the sales budget. They will drive revenue for new and existing Enterprise products. They will be responsible of the sales team and ensure Relationship Managers meet the set KPIs. They will also focus on onboarding key strategic partners, manage the relationship, grow and retain them.

Qualifications 

Job Responsibilities/ Accountabilities:

• Customer front line management through the CRM to generate new sales and support existing customers.
• Identify and propose potential business deals by visiting, contacting existing and potential customers to cross sell and up sell.
• Understand customers’ needs and guide the customer on the best suited product for their business. And prepare proposals.
• Onboard and manage strategic partnerships and accounts.
• Ensure delivery of professional and premium customer service to all customers, adequate after-sales support and relationship management.
• Carry out Know Your Customer checks and fully understand the customer business as per set guidelines on compliance.
• Set, implement and enforce sales processes and procedures and chair the sales weekly meetings.
• Rally the RMs and work towards the sales targets individually and as a team.
• Review products pricing, approve discount requests and ensure profitability.
• Plan and execute the sales program and campaigns including dormant accounts re-activation.
• Actively participate in sales projects with other partners, training and workshops, shared marketing events and campaigns.
• Launch and pilot new and existing Enterprise products in new markets and new verticals.
• Prepare, analyse and present timely sales reports. Update on sales targets, activities, achievements, products pipeline and performance.
• Gather and distil customer and market insights, monitor market trends and feedback; share proposals on the same to the management team in a timely manner.

Key Critical Competencies:

• Team leader, excellent people and management skills to interact with customers, colleagues, cross-functional teams and third parties. Able to build rapport quickly.
• Excellent communication skills (verbal and written) and a good listener.
• Fluent, confident and with strong presentation skills.
• A strategic thinker, persuasive, with strong and analytical and negotiation skills.
• Passionate about sales, closing deals and surpassing targets.
• Has a genuine customer focus, innovative and a team player.
• Proven track record in CRM system management, pipeline planning and reporting.
• Excellent planning, organizational, time-management and team-management skills.
• Ability to work calmly under pressure in a performance driven organization and able to meet deadlines. Self-motivated and can work with minimum supervision.
• Up-to-date with and understands the latest technology trends, new functionalities and with a desire to continue learning.

Requirements:

• University degree from a well-recognized university.
• 5 to 7 years’ experience in sales, account/relationship management preferably in the fintech industry. Experience in E-commerce, Open APIs and Marketplace is a strong plus.
• Proven track record in successfully leading and growing a team.
• Background in payments within Kenya & East Africa region is a strong plus.
• Performance history and display of experience in surpassing sales targets, customer retention, products cross selling and up selling.
• Proven ability to to provide solutions that specifically address unique customer needs.

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Job Purpose:

The account manager will be responsible of driving the Finserve strategy through marketing and selling our products across Africa. They will drive revenue for new and existing Enterprise products. The account manager will be in charge of customer on-boarding, customer retention and customer relationship management.

 Job Responsibilities/ Accountabilities:

• Customer front line management through the CRM to generate new sales and support existing customers.
• Identify and propose potential business deals by visiting, contacting existing and potential customers to cross sell and up sell.
• Understand customers’ needs and guide the customer on the best suited product for their business. And prepare proposals.
• Ensure delivery of professional and premium customer service to all customers; and adequate after-sales support and relationship management.
• Carry out Know Your Customer checks and fully understand the customer business as per set guidelines on compliance.
• Follow the set sales processes and procedures and attend the sales weekly meetings.
• Work towards the sales targets, plan and execute the sales program including dormant accounts re-activation and ensure profitability.
• Actively participate in sales projects with other partners, training and workshops, shared marketing events and campaigns.
• Prepare, analyze and present timely sales report. Update on sales targets, activities, achievements, products pipeline and performance.
• Gather and distil customer and market insights, monitor market trends and feedback and share proposals on the same to the management team in a timely manner.

Key Critical Competencies

• Excellent people and management skills to interact with customers, colleagues, cross-functional teams and third parties. Able to build rapport quickly.
• Excellent communication skills (verbal and written) and a good listener.
• Fluent, confident and with strong presentation skills.
• Persuasive, with strong and analytical and negotiation skills.
• Passionate about sales, has a genuine customer focus, innovative and a team player.
• Proven track record in CRM system management, pipeline planning and reporting.
• Excellent planning, organizational and time-management skills.
• Ability to work calmly under pressure in a performance driven organization and able to meet deadlines. Self-motivated and can work with minimum supervision.
• Up-to-date with and understands the latest technology trends, new functionalities and with a desire to continue learning.

Requirements:

• University degree from a well-recognized university.
• 3 to 5 years’ experience in sales and account management preferably in the fintech industry. Experience in E-commerce and Marketplace is a strong plus.
• Background in payments within Kenya & East Africa region is a strong plus.
• Proven track record and display of experience in surpassing sales targets, customer retention, products cross selling and up selling.
• Proven ability to to provide solutions that specifically address unique customer needs.