Jobs at Fairmont Hotels & Resorts

About the Role

Fairmont Mount Kenya Safari Club is looking to bring on board a creative, hands on and positive oriented Executive Assistant. The role of the Executive Assistant will be to ensure smooth planning and management of all administrative, financial, and operational activities for the General Managers Office. 

What you will be doing

• Schedule and arrange all appointments for the General Manager.
• Prioritize all telephone calls and in-person external and internal visitors.
• Arrange all VIP reservation requests and associated amenities from the executive office and associated follow-ups
• Compose correspondence for the General Manager such as welcome letters, guest follow-up letters, including guest resolution when escalated
• Support internal hotel projects, tracking necessary action and updating reports as progress is made, keep note of annual budget and strategic plan
• Establish and maintain the General Managers filing system
• Handle all office administration duties such as mail, phones, photocopying, and office supplies.
• Schedule One to One Meetings with direct reports and others, take and distribute minutes, and arrange/attend sub-committee meetings as required.
• Participate in daily & weekly property walkthroughs, ensure minutes are distributed and updated of progress.
• Assist with and support staff events as appropriate, such as leadership & executive, colleague events.
• Establish and maintain an Index with appropriate up to date Standard Operating Procedures for all Departments.
• Participate actively with departmental trainers to ensure trainings are happening and reflective with audit & mystery shopper results.
• Analyze Trust You Feedback and work with Operations teams on top issues for Operational leaders to action accordingly.
• Follow up our Guest feedback through tracking, analysis of reports highlighting areas for departmental trainers to focus on
• Make travel arrangements as required.
• Uphold confidentially with the Executive Offices
• Other duties will be assigned according to the business situation & operation needs

 Your experience and skills include:

• Bachelors Degree 
• Minimum 3 years’ experience in a similar position, preferably in 5-star luxury hotels or resorts
• Excellent command in English level (Spoking, Reading & Written)
• Good professional proficiency in Microsoft Office.
• Has excellent presentation skills
• Have can-do attitude
• Energetic, creative and innovative
• Hands-on approach to tasks
• Guest and customer oriented

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What's in it for you:

• Private medical insurance as per Hotel offering
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career
• Employee Benefits Card offering discounted rates in Accor Worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility Activities, like Planet 21.

What will you be doing:

• Lead, train and inspire the outlets team towards service excellence.
• Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Fairmont standards.
• Allocate tasks, supervise and oversee all activities within the different outlets.
• Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
• Engage the team in new methods to improve processes and enhance guest experience.
• Follow outlets policies, procedures and service standards
• Passionate and creative about Food & Beverage Service? As the Outlets Manager you will lead and inspire your team towards turning moments into memories for our guests

Your experience and skills include:

• 2-3 years’ experience as a leader preferably in a fast paced luxury hotel or property
• Excellent knowledge in Food & Beverage including bar operations.
• Computer literacy an added advantage and previous use and mastery of point of sale system required
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Service focused personality with strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team