Jobs at Flexi-Personnel

Duties and Responsibilities 

• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns and escalate issues outside the company policy to the global team.

Qualifications and Experience

• Between 21-35 years.
• Must be living in Kenya legally.
• Must speak fluent English and Mandarin languages.
• College education mandatory.
• Must be currently unemployed or working as a casual.
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• Must have KRA pin, bank account, NSSF & NHIF documents.

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Responsibilities

Application Review & Customer Experience 

• Assess applications according to the criteria of the Technology Impact Program and communicate with applicants to further evaluate program eligibility and applicant needs.
• Make informed, quality decisions in a timely manner to ensure integrity of the Technology Impact Program and a positive customer experience.
• Maintain regular communication & collaboration with the team lead and other team members.
• Serve as the primary interface between applicants and the Autodesk Technology Impact Program; provide a high-quality customer experience by communicating via email, virtual meetings, and other technology platforms.
• Capture required information at key points along the customer journey.
• Accurately input and maintain a database of customer information on CRMs or collaboration tools, including Salesforce, HubSpot, Fluxx, OneDrive, or others as required.
• Problem-solve to efficiently resolve application, software order, or customer experience issues; Escalate complex issues or exceptions to Program/Project Lead in a timely and efficient manner.
• Maintain a basic but broad understanding of Autodesk product offerings for D&M and AEC industries, and effectively communicate how Autodesk technology can offer enabling solutions to non-profit and start-up organizations.
• Maintain a general understanding of social and environmental impact areas, particularly as they relate to low carbon innovations, health & resiliency, and workforce prosperity & development.

Required Skills 

• Strong customer support and interpersonal skills
• Strong written and oral communication skills
• Ability to make quality decisions in a timely manner; Ability to function in ambiguous situations where sound-judgment must be exercised
• Thrives in a fast-paced, collaborative team environment with ability to work independently for extended periods of time
• Extremely detail oriented with strong organization and time management skills
• Comfortable working across multiple time zones and cultures
• Fluent English language skills required

Desired Skills 

• Basic understanding of Salesforce.com; applicant information will need to be processed via salesforce.com.
• Ability to anticipate, understand and assist with customer questions
• Identify opportunities for improving processes, efficiency, effectiveness, and collaboration through continuous improvement

go to method of application »

Duties and Responsibilities 

• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community.
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Identify inefficiencies in workflows and suggest solutions.
• Recognize trends and patterns and escalate issues outside the company policy to the global team.

Qualifications and Experience

• Between 21-35 years.
• Must be living in Kenya legally.
• Must speak fluent English and Lingala languages.
• College education mandatory.
• Must be currently unemployed or working as a casual.
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• Must have KRA pin, bank account, NSSF & NHIF documents.