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  • Posted: Aug 11, 2022
    Deadline: Aug 17, 2022
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    Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support....
    Read more about this company

     

    Customer Experience

    Responsibilities

    Application Review & Customer Experience 

    • Assess applications according to the criteria of the Technology Impact Program and communicate with applicants to further evaluate program eligibility and applicant needs.
    • Make informed, quality decisions in a timely manner to ensure integrity of the Technology Impact Program and a positive customer experience.
    • Maintain regular communication & collaboration with the team lead and other team members.
    • Serve as the primary interface between applicants and the Autodesk Technology Impact Program; provide a high-quality customer experience by communicating via email, virtual meetings, and other technology platforms.
    • Capture required information at key points along the customer journey.
    • Accurately input and maintain a database of customer information on CRMs or collaboration tools, including Salesforce, HubSpot, Fluxx, OneDrive, or others as required.
    • Problem-solve to efficiently resolve application, software order, or customer experience issues; Escalate complex issues or exceptions to Program/Project Lead in a timely and efficient manner.
    • Maintain a basic but broad understanding of Autodesk product offerings for D&M and AEC industries, and effectively communicate how Autodesk technology can offer enabling solutions to non-profit and start-up organizations.
    • Maintain a general understanding of social and environmental impact areas, particularly as they relate to low carbon innovations, health & resiliency, and workforce prosperity & development.

    Required Skills 

    • Strong customer support and interpersonal skills
    • Strong written and oral communication skills
    • Ability to make quality decisions in a timely manner; Ability to function in ambiguous situations where sound-judgment must be exercised
    • Thrives in a fast-paced, collaborative team environment with ability to work independently for extended periods of time
    • Extremely detail oriented with strong organization and time management skills
    • Comfortable working across multiple time zones and cultures
    • Fluent English language skills required

    Desired Skills 

    • Basic understanding of Salesforce.com; applicant information will need to be processed via salesforce.com.
    • Ability to anticipate, understand and assist with customer questions
    • Identify opportunities for improving processes, efficiency, effectiveness, and collaboration through continuous improvement

    Method of Application

    To apply send your CV to: Flexi Personnel ATS or recruit@flexi-personnel.com latest by 17th August 2022.

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