Jobs at Frank Management Consult Ltd

Job Purpose

To handle interior design work which includes color scheming and 3D image production, determine project requirements, and oversee execution.

Key Responsibilities

• Schedule customer visits based on leads received from call centre and other sources.
• Sales presentation to the customer explain USP, benefits and features of the services.
• Consistently work within schedule using paint specs and design requests to meet customer deadlines.
• Assist in responding to client inquiries for colour advice and tips.
• Determine customer’s specifications and advise on material requirements.
• Generate quotations based on actual measurements taken on site.
• Determine timelines for projects and estimate project costs based on the requirements.
• Assist in Identifying and assigning Painters for painting jobs using work requirement data as per SOP and Policy.
• Obtain resources, paints and ancillary supplies and equipment required to complete assigned tasks.
• Audit and inspect work progress to ensure all content associated with the job is 100% accurate and compliant to safety and high-quality standards are met on site.
• To ensure high-quality painting services/Home Décor Services and complete customer satisfaction.
• Generate referral business through customer satisfaction, hard work, good on-site relations and efficiency.
• Train and communicate with painters and staff to establish and maintain effective working relationships.
• Training of Painters through demonstration in painting methods and operation of Painting equipments/ tools.
• Supervising painting staff to ensure deadlines and standards of high quality were met.
• Reviewing and completing punch lists for final walk-through of completed contracts.
• Perform administrative duties associated with agreements, contracts, work orders and scheduling staff to ensure projects are completed on agreed timelines.
• Keep a record of project details, images of before and after completion

Minimum Qualifications

• Bachelor’s degree in interior design or a related field
• 3-4 years of industry experience, preferably in paints, interior design, or construction

Desired Skills & Attributes

• Creativity ii. Smart and Presentable iii. Good interpersonal skills. iv. Good organizational skills.
• Good presentation and communication skills
• Fair knowledge in computer especially Autocad and various design softwares
• Knowledge of Paints and paint application viii. Experience in managing sites and directly handling painters

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Main Tasks

• Develop and prepare a sales action plan and forecast to increase market share and deliver the growth strategy for the Healthcare, Aid and relief sector, taking cognizance of opportunities and market conditions.
• Target and develop new business opportunities and maintain strategic customers particularly multinational corporations and large Non-governmental customers.
• Identifying market opportunities and High Potential clients / prospects, develop and implement smart sales strategies to achieve new business sales targets and results.
• Liaise with business units to Create transport and logistics solutions to meet customer needs in the Healthcare, Aid and Relief sectors.
• Provide and enhance business intelligence through the establishment and development of a network with potential and existing customers or key accounts.
• Increase confidence in and the reputation of the business in respect of any and all stakeholders, driving brand awareness and loyalty especially within the target market.
• Develop and establish relationships with internal teams such as operations and through these partnerships ensuring a seamless and quality service being provided to the client
• Act as a point of control of data and information of the sales and servicing cycle through the maintenance of the CRM system and functionality.
• Develop and implement business development plans for the Healthcare, Aid and Relief sector.
• Prepare penetration plans for respective territories and/or assigned markets within Eastern Africa
• Propose a business development strategy for the healthcare and distribution facilities, managing the resources, budget, impact, focusing on results and revenue.
• Manage strategic alliances and partnerships by securing corporate/ business relationships through effective client management and analyzing joint ventures/partners to identify and ensure best suited options for the business.
• Responsible for the design and execution of sales campaigns, relevant corporate presentations, corporate communication related brochures to ensure success in the target market
• Pro-actively hunt for target organizations and establish communications with those potential stakeholders/clients.
• Creating presentations on targets, impact measurement, goals for the entire Sales and Marketing team for regular reviews.
• Strengthen the processes, systems and procedures to improve the quality and speed of preparation of expressions of interest, pre-qualification documents and proposals for opportunities and ensure continuous improvement.
• Prepare quarterly reports for with a 360-degree approach on pipeline and hit ratio results
• Interacting closely with the stakeholders in the Healthcare, Aid, and relief sector to understand what their healthcare requirements are and how the company can bridge these gaps in the available services.
• Managing new existing channel partners, including evaluation, selection, contract negotiations and oversight of implementation activities.
• Recommend revenue and service improvement areas to the business units

Job Qualifications

• Degree in Marketing/Business Management and other related field
• Preferably Five (5) years’ relevant experience in Healthcare, Aid and Relief business from a multinational freight forwarding organization.
• Excellent time-management, planning and organizational skills
• High level of accuracy and attention to detail.
• Microsoft Office skills required, in Teams, Word, Excel and PowerPoint.
• Proven initiative and ability to work independently and as part of a broader team
• Excellent communication skills including an excellent command of English (speaking, reading, writing)
• The ability to work in an organized manner, in a fast-paced environment and manage time to meet deadlines as well as the willingness to work on a flexible work schedule.
• Extremely motivated, assertive, team player with a strong work ethic, able to work independently in a results-driven, fast-paced environment.
• Strong interpersonal, organizational, selling solutions, follow-up, closing and negotiation skills.
• Strong analytical skills, technical proficiency and effective and problem-solving skills.

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Role Purpose:

The Business Development Manager will be accountable for the overall direction, strategy, and performance of the branch in Uganda. Further, the manager will contribute to sustainable and maximized organizational results and performance through leading to the operational delivery of the Airfreight team and growing the product line by building a high level of brand awareness and reputation as key contact to our top clients. Additionally, the BDM will be responsible for the development and processing of all ocean freight related businesses and further maintain and develop customer relationship.

Duties and Responsibilities

General

• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Developing current and long-range objectives, policies, and procedures for the organization.
• Leading and coordinating the efforts of a team of executives with a focus on strategy development.
• Assessing and reporting on company performance and developing strategies for improvement.
• Actively promoting the Company culture and values.
• Directly manage and sell to a specific portfolio of customers within the right scope of our service portfolio.
• Drive sustainable financial growth through boosting sales and forging strong relationships with clients.
• Conduct research to identify new markets and customer needs.
• Consistently look for new accounts that can be included into the portfolio but understand the need to have a consistent and focused approach.
• Act as the single and main contact for all accounts assigned to the portfolio, in respect to commercial activities.
• Build and maintain relationships with as many key contacts/decision makers as possible inside customers organization and enhance long-lasting business partnerships.
• Include key personnel into the relationship to ensure that relationships run as deep as possible into both organizations.
• Understand and translate the local needs of the Customers and share and engage within the organization.
• Development of new markets and pursuing to close business and following on one-time clients to offer repeat business as well as wooing the clients who leave to come back.
• Update all information into the CRM as required by the Company.

Airfreight

• Develop and prepare an action plan and forecast for each targeted key account client, to increase market share and deliver the growth strategy for the airfreight product, taking cognizance of client realities.
• Establishing and developing a network with potential and existing customers or key accounts and increase revenue through the identification of opportunities for growing current client business to achieve sales targets and results.
• Provide visible support in solving client concerns and challenges through facilitating the creation of airfreight forwarding solutions to meet the key account clients on going and changing needs.
• Develop and establish relationships with internal teams, sale department, etc. and through these partnerships resolve queries on forwarding accounts, thereby ensuring that seamless and quality service.
• Lead the Airfreight team through coaching, developing and motivating subordinates including follow-up of the team and individual performance against targets and objectives aligned with overall company strategy.

Ocean freight

• Update and formulate strategy in conjunction with local Managing Director and Regional Head Office Product Manager.
• Implementing of local ocean freight strategy (products, preferred carrier, market penetration targets etc.
• Establish operational framework based on corporate and organization standard processes, benchmark, and regulatory compliance procedures.
• Managing the ocean bid including pricing strategies.
• Setting KPIs and job descriptions for Ocean freight employees.
• Promote Sales and Marketing regarding identification and acquisition of local strategic accounts and attendance on key customer meetings.
• Negotiating contracts, transportation, and handling costs.
• Work closely with the sales and customer service teams to develop new potentials and to devise strategic approaches to the market.
• Promote business growth through realizing current and future business opportunities.
• Monitor/Coordinate CFS nomination for imports and, if need be, for transit shipments; pre-alert CFS on expected shipments.
• Monitor daily internal status updates on expected shipments, shipments on hand and their status, shipments delivered for internal information and reference.
• Maintain daily status updates to the customers with all relevant details and complete information.
• Follow up and intervene in any cases that are escalated from the port operation clerks team level or declarations clerk team level and follow up to conclusion.
• Check, verify and confirm correctness of all operations incoming invoices (SL, port/CFS, transport, etc.) to be further approved by BM; dispute and follow up all incorrect invoices.
• Develop and establish team spirit within the department for seamless and quality service to the client.

Education

• Higher National Diploma/BSC/BA in Business Administration, Management and Social Sciences, Sales, Marketing, or relevant field can also apply.

Skills and Qualifications

• Generally, a Hunter type of profile.
• Good analysis and judgment skills.
• Ability to work as individual but also understand a TEAM approach.
• Strong Customer facing and presentation skills.
• Ability to speak and write the native language would be an added advantage.
• Proven sales track record.
• Communication and negotiation skills.
• Ability to build rapport.
• Time management and planning skills.
• Must be outgoing and easily able to build relationships at all levels.
• Able to quickly adapt to changes.
• Multi-tasking abilities.

Experience 

• Preferably five (5) years of experience in Freight Forwarding and/or Logistics.
• Comprehensive knowledge of the clearing and forwarding industry, Incoterms, customs, and government agencies requirements.
• Experience in customer support is a plus.
• Proficiency in MS Office and CRM software.
• Proficiency in English.
• Market knowledge.
• Entrepreneurial, highly creative and hands-on individual with a proven track record of leading major organizational transformation through innovation.
• A detailed understanding of the commercial drivers in a high performing organization with strong communication and influencing skills to build relationships with employees, stakeholders, and government.
• An experienced Business Manager of diverse teams who is a risk taker with clear and robust practical decision-making ability to complex business challenges.
• An outgoing and convincing personality, a sense of urgency, drive and result orientation.