Jobs at Glovo

As an Account Manager you will be responsible for building and developing the most relevant partnership with the biggest accounts in Kenya! This is a unique role which requires a blend of business data analytics skills along with a strong sense of relationship management to drive long term growth & profitability strategy for your both partners & Glovo. 

THE JOURNEY

• Grasp the objectives and hurdles of Partners to offer insightful advice and assistance
• Work with data to enhance growth and profitability for both Partners and Glovo
• Define and pursue the long-term strategy for the country in terms of Growth, Promotions, Advertisement and Operations
• Improve Glovo’s revenue through commission renegotiation and selling assets
• Work alongside various internal departments to create and apply tailored solutions that address the needs of Partners, including Operations, Marketing, Corporate, Customer service 

Qualifications

• 2+ years in Account Management and core business development (experienced in startup, top consulting firms or top tech companies will be an advantage)
• Proficiency in Excel is mandatory, knowledge in other data analysis tools will be beneficial
• You're persuasive in the most pleasant possible way and have no trouble selling anything that brings value to Customers/Partners and the Glovo platform
• You find smart and elegant solutions to complex and multi-disciplinary challenges with a great critical-thinking

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THE JOURNEY

• Strategic Portfolio Ownership: Drive the commercial performance, revenue growth, and long-term profitability of the organization’s top-tier account portfolio.
• High-Impact Team Leadership: Manage and coach a team of Account Managers, setting clear performance standards and ensuring disciplined account coverage.
• Data-Driven Growth Strategy: Identify and unlock growth levers by translating complex data insights into actionable, long-term account strategies.
• Performance & KPI Management: Maintain rigorous forecasting and visibility by monitoring key KPIs to guide high-level commercial decision-making.
• Senior Stakeholder Engagement: Lead high-stakes negotiations and deliver structured, high-quality presentations to C-suite and senior-level partners.
• Cross-Functional Collaboration: Partner effectively across departments to execute strategic initiatives and ensure seamless partner support.
• Operational Autonomy: Exercise independent decision-making to set quarterly priorities and resource allocation within commercial guardrails.
• Balanced Value Creation: Align account-specific goals with broader company objectives to balance immediate targets with sustainable partner value.

Qualifications

• 5+ years of experience in Account Management, Key Accounts, or Commercial roles.
• Proven experience managing and developing teams.
• Experience owning large, revenue-critical portfolios.
• Experience in e-commerce, FMCG, or similar fast-paced commercial environments is a strong advantage.
• Highly autonomous and accountable.
• Strong analytical and problem-solving capabilities.
• Strategic thinker with strong execution discipline.
• Excellent presentation and communication skills

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THE JOURNEY

• Strategic Pipeline Management: Build and maintain a high-quality pipeline of top-tier restaurant and retail partners to drive marketplace growth and competitiveness.
• CRM Rigor & Forecasting: Enforce strict CRM discipline and data hygiene to ensure accurate revenue forecasting and a "single source of truth" for the sales funnel.
• Conversion Optimization: Drive lead-to-signature efficiency by refining sales processes, outreach messaging, and structured follow-up cadences.
• Innovative Lead Sourcing: Identify and test creative sourcing channels to effectively reach and engage senior decision-makers at high-potential brands.
• Market Intelligence: Monitor competitor activity and emerging trends to ensure the platform secures first-mover advantage with relevant, trending partners.
• Revenue & Strategy Alignment: Shape commercial plays and strategic partnerships by identifying assortment gaps and sizing new business opportunities.
• Team Leadership & Coaching: Lead a high-performing sales team through consistent coaching rhythms, performance standards, and professional development.
• Culture of Accountability: Foster an environment of ownership and continuous improvement, raising the bar for negotiation excellence and professional conduct.

Qualifications

• You have 6+ years of experience in sales, partnerships, or commercial roles with material revenue responsibility.
• You have a proven track record of generating high-quality leads and closing complex, strategic deals with senior stakeholders.
• You have hands-on experience managing structured pipelines and CRM tools with strong forecasting hygiene.
• You bring marketplace, hospitality, retail, FMCG, or tech platform experience that translates into speed and judgment; this background is preferred.
• You have experience leading and developing teams in a fast-paced, target-driven environment; this experience is strongly preferred.
•  You demonstrate strong commercial instinct and an entrepreneurial, solutions-oriented mindset.
• You communicate with clarity, negotiate with confidence, and tailor your message to executive audiences.
• You manage performance with data, translating insights into decisive actions that improve outcomes.
• You influence senior business stakeholders by building trust and aligning incentives.
• You hold yourself and others to high standards of ownership, accountability, and results.