Jobs at Hilton Worldwide

As the Financial Controller, you will be responsible for performing the following tasks to the highest standards:

Financial Accounting &Control:

• Overall management of the accounting records and financial reports of the hotel ensuring compliance with company, owner, statutory and fiscal requirements and timetables.
• Ensure that the balance sheet is a fair reflection of the assets and liabilities of the hotel. The balance sheet must be regularly reviewed, and reconciliations performed of all accounts.
• Maintain a focused system of internal controls, which will provide an effective and efficient control over the hotel assets, liabilities, revenue and costs, ensuring compliance with company policy.
• Maintain control over the hotel’s assets, liabilities, income and expenditure on behalf of Owner and provide management, leadership and accountability for the financial performance of the hotel.
• Ensure legal and tax compliance and that adequate insurance cover is maintained managing the pension scheme, where applicable, ensuring that adequate accounting, actuarial and legal controls are in place.
• Ensure valid permits and licenses have been obtained.  
• Take responsibility for the safekeeping and updating of all leases and contracts, which may affect the financial status of the hotel.
• Liaise and co-operate with both Internal and External Audit, ensuring that an effective programme of in-hotel audit is in place and that corrective action is promptly taken where required.  
• Give particular emphasis to ensuring that all revenue is captured, making use of a monthly control checklist and conduct interim self-audits as required.
• Develop best practice financial accounting and control procedures, with continuous review and development with the aim of maximizing both impact and efficiency.

Management Reporting:

• Develop high quality management information and performance measurement that is timely and accurate.
• Implement reporting that incorporates benchmarking, identification and measurement of key performance indicators, and use of the balanced scorecard.
• Ensure reporting is timely and accurate, internally consistent and that reports are conducted each month.

Business Support:      

• Support and advice on financial and commercial matters to the General Manager and to the hotel team, including the interpretation of financial data.
• Review management information for the hotel and make proposals for the General Manager for value added initiatives.

Information Technology & Systems:

• Implementation of financial systems in the hotel.
• Act as the guardian of the integrity of data flowing into the accounting system, ensuring that the control process is sound in systems that interface directly or indirectly with the accounting system.   
• Continually develop the usage of financial systems in order to ensure highest levels of management reporting, processing and staffing efficiency and thereby return on investment.
• Investment Optimizing returns on capital investment
• Utilize project evaluation techniques to assist in directing investment to those projects which optimize returns both for the individual project and the enterprise as a whole.
• Prepare annual capital plan and direct implementation of this plan, ensuring funding and necessary buying (e.g. Owners) are in place so that the note can be kept at the highest possible standard.  
• Perform post investment audit on major capital investments, communicating results of post investment reviews within the Management team and ensures actions are taken to learn from such results and maximize returns.
• Ensure compliance with HI capital policy, maintaining proper control and recording of project spends.
• Where applicable, prepare review and be involved in the production of financials for new developments and acquisitions.

Looking Ahead:

• Take a support role to the General Manager in hotel strategic planning, with particular emphasis on Master-Planning and “thinking outside the box” to identify value opportunities.
• Manage the formulation, review and approval process for budgeting within the hotel.
• Ensure a regular cycle of forecasting takes place within the hotel with content and detail appropriate to the needs of the operation.
• Provides alerts to Senior Management via regular forecasts, outlook reports or via ad-hoc reporting concerning positive or negative trends in the business.   
• Work with colleagues and the General Manager to ensure consistency and accuracy of communication regarding future trends in the business.

Cash & Working Capital:

• Maintain accurate cash flow forecasts for at least one year ahead, and ensure adequate notice is given to Owners, of any future cash requirements.
• Ensure full reconciliation of all bank accounts on a weekly basis, maintaining
• the highest standards of control over all cash and bank balances at all times.
• The role of the Financial Controller is to establish robust credit control and credit management policies with the General Manager and the Commercial Director within the guidelines set out by company policy.
• It is the responsibility of the Financial Controller to ensure that controls over accounts receivable are being applied correctly and to take action to rectify any problems identified if they are not.
• The Financial Controller must review all accounts receivables with the Commercial Director on a monthly basis and ensure that there are no recoverability issues.
• It is the responsibility of the Financial Controller to maintain an appropriate reserve for bad or doubtful debts.

Cost Management:

• Understand and measure cost drivers for the hotel, utilizing innovative analysis to stimulate thought and management action.
• Ensure that adequate purchasing procedures are in operation so that purchases of goods and services are made in the most cost-effective manner.
• Benchmark costs against other hotels, identifying cost reduction opportunities and managing financial risks of the business.
• Set an example to the hotel by operating an efficient and cost-effective Finance department.

Work Experience

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•  University qualification and above.
•  Finance / Accounting major and certified
•  5 year in hotel accounting with at least 2 years in similar position with an international hotel.
•  Fluent in oral and written English to meet business needs.
•  Possess system skills in SUN, OPERA / OnQ PMS, MICROS Simphony
•  Proficient in Microsoft Windows, Word, Excel and PowerPoint.

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As Chief Engineer, you are responsible for the effective management of all engineering and maintenance operations within the hotel, including energy conservation. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards.

What will I be doing?

• Lead the Engineering Team in the day-to-day engineering and maintenance operations of the hotel, including service standards, equipment schedules, and work schedules
• Develop systems and procedures to ensure the health and safety of Guests and Team Members, as well as the proper conditions for plants, machinery, and property
• Communicate with Government agencies to ensure full compliance with statutory regulations
• Prepare Capital and Repairs and Maintenance budgets for Engineering
• Perform daily checks around the hotel
• Conduct lift emergency release procedures as required
• Diagnose, maintain, and repair mechanical equipment within the hotel
• Ensure good relationships are built with internal and external customers
• Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
• Develop, implement, and direct all emergency programs
• Develop, implement and manage energy conservation programs for the property to minimize expenses
• Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
• Perform special projects and other responsibilities as assigned
• Identify and introduce environmentally-friendly systems and equipment
• Monitor Key Performance Indicators (KPI) for the Engineering Department and take corrective action, as required, to improve equipment inventory, quality audit, productivity, and other objectives
• Manage all Team Member related activities, including recruitment, performance management, training, career planning, disciplinary matters, and team motivation

Work Experience

• Advanced knowledge of building management/engineering
• A degree in Engineering or similar
• Exposure to budgeting and basic accounting
• Good communication skills
• Committed to delivering a high level of customer service
• Strong leadership skills and previous experience of managing a team
• Ability to work under pressure
• Previous experience in facilities management

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As a Security & Loss Prevention Manager, you are responsible for managing all aspects of security, safety and risk management processes to deliver a safe Guest and Member experience. You will also be required to assist in investigations and liaise with local enforcement officials. A Security & Loss Prevention Manager Manager will also be required to carry out full investigations and audit the hotel to ensure health and safety compliance. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage the internal and external guest accident/incident records by applying standard legal practices where necessary
• Guide the investigative process relative to criminal activities at the Property Level
• Manage health and safety, food safety, fire safety, security, trading standards, public health, housing, and disability within the hotel
• Assist in investigations at hotel level and provide advice for the protection of the assets
• Liaise with local enforcement officials on statutory routine inspections and accident investigation
• Analyze statistical accident data to allocate resources for high risk areas at hotels
• Provide support to operations, statutory specialist training, supplier approval and crisis management
• Manage overall safety, fire safety, security
• Implement safety risk management practices in line with the company's safety policy
• Actively reduce guest complaints relating to safety and fire safety
• Audit the hotel to confirm Health and Safety compliance
• Train Safety issues to managers, supervisors and colleagues

Work Experience

What are we looking for?

• Five or more years in Security or related experienced required within the hospitality industry
• Effective time management skills
• Supervisory skills
• Positive attitude
• Good communication skills and people skills
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own
• Ability to deal effectively with all team members and guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information
• Experience in Safety and Security Management
• Fire Safety Management/Risk Assessment
• Ability to make decisions independently, complete in-depth investigations and act as expert in Safety and Security within the hotels
• Communicate with team members to assist in their personal development through identification of individual training needs, development or support
• Participate in necessary training and request training to meet development needs
• Thorough knowledge of the hotels floor plans and layout of the building(s), function rooms and working knowledge of the city and surrounding area
• Ability to use a variety of programs on the computer in order to prepare correspondence, produce reports and presentations and communicate via email
• Visual ability to observe team members in the work place, analyze operations and detect situations of concern with regard to both team member and guest behaviors
• High school graduate or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• University degree in security and safety
• Fire Safety Management/Risk Assessment
• Knowledge of safety regulations
• Previous experience with Hilton Security and Safety standards

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As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

Work Experience

What are we looking for?

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

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As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Food and Beverage operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Recruit, manage, train and develop the Food and Beverage team
• Manage guest queries in a timely and efficient manner
• Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Develop menus with other members of Food and Beverage team
• Accountable for monthly stock takes
• Carry out annual and mid-year appraisals with Managers under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• Comply with hotel security, fire regulations and all health and safety legislation

Work Experience

What are we looking for?

A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Beverage experience
• Able to meet financial targets
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Degree in relevant area
• Passion for delivering exceptional levels of guest service

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As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience. An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Oversee housekeeping operations
• Oversee Laundry Operations
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure staffing levels cover business demands
• Ensure ongoing training
• Ensure communication meetings are conducted and post-meeting minutes generated
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Housekeeping/Laundry team
• Competent in property management systems
• Assist other departments wherever necessary

Work Experience

What are we looking for?

• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• A high school certificate or equivalent
• High level of commercial awareness and cost control capabilities
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Committed to delivering high levels of customer service
• Ability to work under pressure
• IT proficiency
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
• Strong organizational, budget management, and problem solving skills
• Strong communication skills
• A passion for delivering exceptional levels of guest service

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As the Executive Chef, you will report directly to the General Manager and you will prepare all Standard Operating Procedures for the kitchen and banqueting areas and oversee the operation of all kitchens in the hotel to ensure each Food & Beverage outlet and banquet is managed successfully as an independent profit centre. You will ensure all kitchen staff follow the highest food safety standards. You will work with the F&B Managers to develop special promotions and the Sous-Chefs to set annual operating targets.

The role will commence immediately with the hotel planned to open in the last quarter of 2022.

Key Objectives of the Role:

• Developing initial concepts and menus for each of the hotel restaurants and identifying market needs and trends in terms of food
• Monitoring and analysing menus and products of competing restaurants
• Developing special menus based on available food, season and estimated business etc. and new menus based on monitoring guest orders
• Recruiting, training and developing Chefs to work independently
• Monitoring the costs of all kitchens and recommend changes where appropriate
• Assisting each Chef to run their kitchen at an acceptable food cost
• Assisting each Chef to maximize employee productivity to minimize payroll costs
• Meeting regularly with F&B Managers and Supervisors to discuss special promotions
• Working with the Purchasing Department to ensure goods purchased are of acceptable quality
• Monitoring the food standard in each outlet
• Regularly inspecting all kitchen areas and outlets and equipment to ensure quality control and hygiene standards
• Ensuring all kitchens adhere to established standards and policies
• Assisting each Chef in establishing effective training programs for their employees
• Meeting with suppliers when possible and studying market trends for new equipment and products
• Ensuring the employee kitchen prepares quality food
• Adhering to the “Code of Business Conduct & Ethics” and the Hotel’s Staff Handbook regulations
• Performing other duties as assigned, requested or deemed necessary by management

Basic Qualifications:

• Degree/ Certificate from a Well-Known Culinary School
• 5+ years of experience in kitchens covering all aspects of cooking

Preferred Qualifications:

• Local market expertise
• Exposure to hospitality industry
• Exposure to exotic cuisines

Skill Set:

• Solid Knowledge in Kitchen Operations (Management of People, Complex Problems, F&B Management and Sanitation)
• Creative, Strategic, and Analytical Problem Solver
• Team Building, Development, and Supervision
• Leadership and Management
• Organisation and Time Management
• Solid Financial Management and Budgeting
• Good Business Sense with an Operational Focus
• Interpersonal Communication
• Highly Customer-Oriented
• Positive Attitude