Jobs at Human Capital Synergies Africa Limited

Details:

Introduction

Our Client, a leading 5 star Hotel seeks to recruit a Lodge Manager for their boutique lodge in Maasai Mara.

The main responsibilities of this position is to maximize the efficiency of the unit in order to achieve budgeted GOP, ensuring the maintenance of quality standards of service and the development of business, people and product. The role involves heading a unique boutique lodge with its special guest requirements.

Reports to: Director of Operations

Job Functions

Marketing,Public Relations

Industries

Hotel / Catering / Hospitality / Leisure

Specification

• Marketing: To be aware of competitor and customer trends ensuring that product/market development strategy increases market share through innovative strategies.
• Sales: Implement company sales policies within each revenue department and personally participate in selling the services to all potential markets.
• Profitability:
  
  • To meet and exceed expected GOP, the Lodge Manager shall, in conjunction with DOO and other relevant stakeholders, prepare an annual business plan and be responsible for enhancing targets therein.
  • Shall ensure in liaison with the Financial Controller-Lodges, that effective revenue control procedures are in place and that audits and spot checks are carried out and to ensure that all revenue is protected.
  • Monitor the control of Food & Beverage margins and costs and take any remedial action to ensure compliance with budgets. To ensure that all departmental expenses are controlled and contained within agreed budges.
  • To ascertain the correctness of monthly stock taking, follow up on any deficiencies and take remedial action against recurrence of the same.
• Product & Service Standards:
  
  • Ensure Hotel Brand standards for all departments are of the highest quality, benchmarked against competition and staff inducted effectively.
  • In liaison with the hotel management team and purchasing department, implement and maintain an effective purchasing system for all purchases, safeguarding specs and ensuring company policy is adhered to.
  • Agree with the unit team, a room’s management plan for the property and manage the plan throughout the year.
  • In liaison with the Director of Marketing & Sales, ensure that there is a structured sales plan in place and it is constantly updated and reviewed in light of changing trends and business demands.
  • To investigate and resolve any complaints or adverse comments received from guests to the satisfaction of the guest and reply to all complaints. To maintain analysis of complaint trends.
  • Ensure that service standards for all departments are of the highest quality to meet or surpass the customers’ expectations.
• Human Resources Management:
• To actively participate in the recruitment, selection and placement, induction, training, appraisal, career development and discipline in the unit while maintaining staff levels within approved budget.
• Be a trainer and motivator.
• In line with company policies, ensure that the disciplinary and grievance procedure is upheld at all times.
• To ensure that the appraisal system in place is upheld at the unit level.
• In liaison with the Group Human Resources office, implement a system for development and succession planning for key staff.
• To achieve optimum performance through setting of personal development objectives.
  In liaison with the Group Training Manager, draw up and implement a training plan for the hotel and evaluate performance on the prescribed time frame to ensure effectiveness.
• Policies & Procedures: Ensure the adherence to agreed policies and procedures of the company in all departments.
• Statutory requirements: To ensure compliance with all statutory requirements set by the law for the Hotel Industry in the country including annual medical examinations, local authority inspections and acquisition of licenses.
• Administration & Finance: Ensure safe allocation and full and accurate accounting of all money received and/or spent.
• Public relations: To maintain a high visibility profile to in-house customers, commercial, social and governmental communities and participate in community development.
• Safety & Security: To set up of a safety & security committee within the unit to regularly review various emergency procedures and to test their effectiveness.
• Reports & Reviews: To compile and forward all reports and returns for all user departments on the due dates in line with company policy.
• Inspections: To conduct regular inspections of property and ensure facilities are maintained to required standards.
• Engineering & Planned Preventative Maintenance:
• To implement a planned and preventive maintenance plan that ensures that the property is maintained at the highest possible level within budgeted guidelines.
• To ensure the carrying out of disciplined schedule of ‘house inspections’, the aim being to control quality of the standards of service in rooms and public areas.
• In liaison with the Group Engineer and Group Human Resources office, ensure that all issues regarding the Occupational Safety & Health Act are adhered to and that a safe environment is continually maintained for our guests and staff.
• Communication: Establish and maintain effective communications including weekly meetings to ensure optimum team work.
• To assist the Directors in any other duties relating to the Hotels or its subsidiaries as may be assigned from time to time.

Requirements

• The job holder should be of age above 35 years
• A university degree holder
• Professional qualifications: Degree in Hotel Management or similar from a recognized institution would be an added advantage
• Experience: Minimum of 5 years’ experience at senior management in a boutique lodge environment with general all round exposure.
• Interpersonal skills: A dynamic positive individual with excellent communication skills and a pro-active nature.

Leadership skills:

• Ability to counsel, coach and develop an effective team.
• Ideal candidate to be result oriented, self motivated, have personal initiative.
• Ability to offer butler-like service to the guests to their satisfaction, exceeding their expectations and motivate the associates to do so.
• Be able to achieve results based on set budget targets and quality performance standards.
• A clear understanding of ‘process reviews’ and finding innovative solutions for ‘process improvements’ together with an ability to ‘implement process changes’ in an orderly and effective manner, will be a basic requirement.

Management skills:

• Clarity in communication
• Strong marketing & sales skills
• Strong time management and decision making skills
• Quality and bottom-line orientation
• Ability to produce & adhere to business plans and budgets
• An eye for detail
• A holistic business approach
• Very friendly to both associates and guests

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Details:

Introduction

Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources.

Internal Relationships:

• Top Management
• Senior Manager and Finance Manager
• Sales/Marketing Team
• Production Team . I
• Admin
• Finance Team

Specification

• Production
  
  • Ensure that all production activities are well managed
  • Review processing schedules or production orders to make decisions.
  • Ensure quality control by conducting tests and inspections of products, services, or processes to evaluate quality or performance
• Sales (Bus and Truck Body) & Repairs
  
  • Coordinate with the sales team to plan & implement objectives for the achievement of sales and gross profits targets
  • Use best practices and methods for promoting and selling products or services which include PR strategy and tactics, product demonstration and sales techniques
  • Provide and give accurate and timely feedback to the Senior Manager through:
  • Daily reporting on quotation monitoring/negotiations/closing of deals.
  • Reporting in weekly meeting about progress of prospects/negotiations.
  • Utilizing effectively and continuously the Sales Funnel for weekly analysis (to improve handling of customers).
  • Managing salesperson's follow up during closing and updating customer's information
    database
  • Monitoring and approving quotations
• Marketing Management
  
  • Develop marketing strategies
  • Manage marketing activity and expenses, and ensure they are being used effectively
  • Identify and present marketing plan to activate sales
  • Document & analyze variance in sales results
  • General Management
  • Ensure that standards and procedures are being followed by the team
  • Produce management report for Top Management monthly covering Finance, Sales, Marketing and Operations and HR issues
• Financial Management
  
  • Prepare and monitor Business and Action Plan
  • Liaise with the Finance department to prepare budgeted Finance Plan
  • Manage revenue budget
  • Ensure the Company budgeted Profit is achieved
• Resource Management
  
  • Create a workplace culture that is consistent with the organization’s vision, mission and values.
  • Provide oversight and direction to the employees in the different departments in accordance with the organization’s policies and procedures.
  • Ensure proper manpower planning
  • Recruit staff as per departmental requirements and as per company values, by conducting recruitment interviews with the Hiring agent.
  • Identify training needs, plan trainings and ensure that training plan is implemented Coach, mentor and develop staff Motivate staff
  • Conduct staff performance appraisals
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary actions
  • Implement the regulations concerning general health and safety as per the legislation
• Any other cognate duties as assigned by Management

Requirements

KEY COMPETENCIES(BEHAVIORAL)

KEY COMPETENCIESTECHNICAL

• Dynamic and proactive Knowledge of work planning
• Knowledge of technical specifications in a coach
• Outgoing personality Knowledge of Financial Management
• Communication(written/verbal)
• Collaboration and follow up
• Initiative and adaptability
• Work Standards
• Problem solving
• Selfmotivated and committed
• Discretion and respect for confidentiality
• Positive customer service

JOB SPECIFICATIONS

Qualifications & Knowledge

• Bachelor's degree or equivalent in business related field
• Valid Driving License
• Knowledge about vehicles and coach building
• A minimum of five years in a management or supervisory position

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Details:

Reporting to: Board of Directors & Beneficiaries

Location: Nairobi

ROLES AND RESPONSIBILITIES

• Develops strategic plan by studying opportunities; presenting assumptions; recommending objectives.
• Manages investment portfolios by developing both short-term and long-term investment plans, recommending investments and monitoring, managing and allocating assets.
• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; making mid-course corrections.
• Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Prepares monthly management reports explaining operational effectiveness, trends and variances.
• Monitors businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
• Establish and implement policies, goals, objectives, and procedures, conferring with board members, beneficiaries, organization officials, and staff members as necessary.
• Builds portfolio’s image by collaborating with customers, government, community organizations, and employees; enforcing ethical business practices.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Increases management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; developing a climate for offering information and opinions; providing educational opportunities.
• Manage staff, preparing work schedules and assigning specific duties.
• Communicate and embody the portfolio’s vision and values

ACADEMIC QUALIFICATIONS

• A Bachelor’s Degree in business related field.
• Masters’ Degree is an added advantage.

RELEVANT KNOWLEDGE & EXPERIENCE

• At least 8 years of experience with 2 years in Senior Management
• Administration and Management -- Knowledge of business and management principles involved in financial and strategic planning, performance management, developing standards, resource allocation, human resources modeling, leadership technique, decision making, production methods, process improvement, quality management, coaching, and coordination of people and resources.
• Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Law and Government -- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
• Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, termination, labor relations and negotiation, and personnel information systems.
• Economics and Accounting -- Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• LANGUAGE SKILLS
• The General Manager must have developed language skills to the point to be able to:
• Read and interpret documents in English such as safety rules, operating and procedure manuals, newspapers, periodicals and journals.
• Write routine reports, correspondence, business letters, summaries, and reports in English using a prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English before groups such as customers or employees.

COMPUTER SKILLS

The General Manager must have the following computer skills:

• Word Processing
• Ability to produce written documents that include business memos and letters, updates, general correspondence and reports.
• General Internet
• Usage email, performing Internet research, and analyze online information without assistance.
• Communication
• Communication via email, teleconferencing, video conferencing, using VoIP technology and instant messaging. Initiating communication and instructing others on the use of the systems, when necessary, to ensure smooth and efficient meetings.
• All types of computer software including but not limited to Accounting Software, Data Management and Analytics, Publishing Software, Project Management Software and Human Resources Software.