Jobs at KCB Bank Kenya

The Position:

Reporting to the Senior Manager, Channels Support, the job holder will be responsible for ensuring that all digital channel systems that are deployed in the bank are properly managed and supported to provide high availability and exceptional customer experience on 24/7 hour basis.

Key Responsibilities:

• Maintain an efficient Card Management System.
• Deliver quality service to both internal and external customers and provide high system availability of systems at all times.
• Provide operational assistance and guidance in IT related areas to the Card Centre team and ensure compliance of the card management system with payment associations (VISA & MASTERCARD).
• Provide leadership to KCB CARD-IT team and prepare duty schedules. 
• Perform core systems administration tasks, that is, the custodian of systems, ensure security of systems and information, maintain inventory of systems and perform authorized users administration.
• Collect and account for transactions acquired through merchant establishments, ATMs and other sources.
• Establish and maintain data processing schedules and controls to ensure timely delivery of quality assured outputs.
• Ensure timely delivery of reports for users, processing of incoming and outgoing files to and from VISA and MASTERCARD and any other interfaced systems.
• Ensure 24*7 availability of the card systems as required by users.
• Keep track of systems and user related issues and attend to them promptly.
• Perform system upgrades and apply system patches promptly received from system vendors.

The Person:

For the above position, the successful applicant should meet the following criteria:

• A Bachelor's degree in IT related field from a reputable and CUE recognized University.
• Professional IT qualifications in one or more of the following: ITIL, Linux, Prince2, programming, DB Administration
• A minimum of 4 years’ experience in a relevant IT field; including at least 3 years’ experience in support of Card, ATM, POS and agency banking technologies.
• Hands-on experience and understanding of Card Payments and Interfaces (ISO8583, PCIDSS).
• Knowledge of IT Banking Systems Implementation & Capabilities.
• Working knowledge of Database management systems, solutions and administration
• Working knowledge of networking technologies and solutions will be an added advantage.

The Position:

Reporting to the Senior Manager, Digital Channels, the job holder will support and coordinate the Banks electronic channels initiatives; (internet, mobile, branch, ATM, Cards and agency) and related infrastructure as business delivery channels for both bank corporate and retail customers to ensure seamless service.

Key Responsibilities:

• Troubleshoot and provide technical support for electronic channels.
• Provide technical support in projects involving Card Systems, POS Terminals mobile banking and Agency Banking solutions and specialized electronic banking systems
• Recreate client issues in test environment, Identify/document how applications and systems interact to support business processes
• Handle complex calls/solutions that require analysis and research.
• Work on multiple projects as the subject matter expert. Work on projects/issues of medium to high complexity that require demonstrated knowledge across multiple Products.
• Enhance and develop new channels.
• Provide in-depth product support by resolving incoming inquiries escalated by Tier1 support and escalates to vendors as necessary.
• Ensure compliance of SLAs with system vendors
• Develop, Test and implement business continuity plans for electronic channels.
• Plan the implementation of any products or services on the internet banking/ acquiring and mobile solutions platforms
• Avail tools to generate daily reports on prior day performance to send out to different business units
• Monitor the performance of the Card Switch, ATMs and POS Terminals to ensure smooth running of these systems.
• Execute project plans.

The Person:

For the above position, the successful applicant should meet the following criteria:

• Should possess a Bachelor’s degree in IT related field from a reputable and CUE recognized University.
• Professional IT qualifications in one or more of the following: ITIL, Linux, Prince2, programming, DB Administration
• A minimum of 3 years’ experience in support of Mobile, Internet and agency banking technologies.
• Knowledge of IT Banking Systems Implementation & Capabilities.
• Knowledge of Database management systems , solutions and administration
• Knowledge of networking technologies and solutions will be an added advantage