Jobs at KCB Bank Kenya

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10

• Conducting risk assessment for the development of annual internal audit plans
• Provide assurance that operations and processes conform to current KCB group policies and procedures
• Identify controls and processes weakness, document main control points and provide evidential support for report recommendations
• Provide assurance that organization‘s objectives and goals will be achieved efficiently and effectively
• Maintain respectful and effective communications and relationships with key stakeholders
• Present to the area management the results, recommendations and conclusions of the audit reviews
• Analyze operational and management processes and system controls effectiveness and efficiency in view to improve them and propose value adding recommendations.

POSITION REQUIREMENTS

Academic & Professional

Particulars    
Detail    Specific Field or Qualification    Need Type[1]
Education     
Bachelors Degree

• Business Related    
• RQ

Professional Qualifications    

• CPA (K)/ACCA/CISA/CIA    
• Masters Degree    
• Business Related    

Experience
Total Minimum No of Years Experience Required

• 5

Detail    Minimum No of Years    Need Type[2]
Audit    5    RQ
Banking Operations    3    ES
Data Analytics    3    ES
Automated auditing tools and documentation platforms    3    ES
Stakeholder Management    3    ES

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KEY RESPONSIBILITIES

• Administration of Group wide survey research and survey modelling, and manage the formulation and coordination of research projects with internal stakeholders and external vendors.
• Engage business teams to ensure implementation of strategic initiatives in research, surveys and determine new ideas to drive product and service penetration by understanding new customer tastes and preferences, unarticulated customer needs and existing unmet needs, customer experience and sentiments and make actionable recommendations for customer value propositions with the aim to unlock business potential; pilot, test and incubate business solutions and products before scaling. 
• Manage a broad range of sources (internal and external) of current market information and prepare thematic presentations on micro-economic trends, tracking of pricing and product features for financial products and services to provide harmonized tariff details, trends and observations and eliciting feedback on the same whilst instilling confidence in market research.
• Track changes in segment size and income pools for target customer value propositions with the aim of growing business value for the segments.
• Provide impactful insights product performance (top vs bottom) through proactive engagement with business leaders or lead co-creation workshops to understand needs, prioritize enhancement of customer value propositions and products with the aim to unlock business potential.
• Prepare management reports for senior executive management committees on thematic market research reports, strategic research surveys and market assessment. 
• Maintain close relationships with the research community to discover and build new partnerships to stay on cutting edge of research.
• Be the custodian of knowledge and insights for wide dissemination across KCB Group by ensuring effective platforms are in place.
• Identify and analyze industry or geographic trends with business strategy implications
• Maintain and or circulate business information securely with due regard for confidentiality

MINIMUM POSITION QUALIFICATIONS

• Bachelor’s Degree in Mathematics, Statistics, Quantitative methods, or equivalent combination of education and experience.
• Expert proficiency in Advanced Excel skills (MS Excel), SPSS, STATA, R or Python.
• A Master's degree in Business, Mathematics or Quantitative methods related course will be an added advantage.
• At least 4 years working experience in market research or data analysis, including experience in the following areas: 
  • Design of various research studies including development of terms of reference
  • Development of survey questionnaires and other tools
  • Report writing, including visual presentations and executive summaries
  • Stakeholder management and engagement

The preferred candidate should possess the following qualities:

• Excellent arithmetic reasoning ability
• Excellent analytical skills with the ability to develop actionable recommendations.
• Ability to automate large datasets into simple visualization tools  
• Ability to analyze broad sources of information, interpret and explain results in a simple and concise manner
• Orientation for detail, coupled with organizational and project management skills.
• Ability to manage multiple tasks, meet deadlines,
• Self-motivated individual who can work well individually and in a team environment
• Innovative with strong interpersonal skills

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KEY RESPONSIBILITIES

• Manage and participate in the development and implementation of goals, objectives, policies and priorities for assigned programs. Recommend, develop and administer policies and procedures. Recommend, within divisional policy, appropriate service and staffing levels. 
• Plan, direct, coordinate and review the work plan for Applications Support staff. Assign work activities, projects and programs. Review and evaluate work products, methods and procedures. Meet with staff to identify and resolve problems. 
• Implement system changes through automation, process change, management solutions and training. 
• Conduct diagnostic investigations of system errors and implement or recommend solutions or methodologies for resolution. Consult with vendors regarding system functionality. 
• Prepare various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analyses.
• Develops risk management procedures, business continuance scenarios, contingency and disaster recovery plans for central and distributed systems and networks to maintain operations during downtime and/or major disasters. Identifies and makes recommendations regarding critical points of failure. Develops and implements policies and procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate downtime.
• Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects. 
• Review proposed systems software for compliance with applicable quality assurance standards before acquisition or implementation

EDUCATION

• Bachelor’s degree in Computer Science or Information Technology or Information Systems or related
• Professional Qualifications MCP/MCSA/MCSE /MCITP/ITIL /LINUX Administration is required.
• Master’s degree in Management / IT is an added advantage

EXPERIENCE

• Minimum No of Years’ Experience Required 4

Detail    Minimum No of Years    Need Type[1]

• Operational characteristics of a variety of computer platforms and operating systems    4    ES
• Operational characteristics, services and activities of an information  systems and analysis program 4    ES
• Principles and practices of application software installation and support    4    ES
• Basic budgeting, contracting, purchasing practices, policies and procedures    3    ES
• Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems    3    ES
• Principles and procedures of quality assurance and security related to complex, large computer systems and applications    3    ES
• Principles and practices of application development and troubleshooting    3    ES
   

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Job Description

• Lead detailed negotiations with customers, obtain commitment to implement appropriate strategies and actions to improve Business and Bank risk concerns. 
• Recommend new lending propositions, strategies and actions demonstrating well thought out decisions and judgement for deals within discretion, undertake analysis and recommendations for decision above discretion.
• Proactively develop and manage relationships with key stakeholders including regulators. Build and develop relationship across the bank to breakdown silos and maximize business growth. 
• Develop and maintain cooperative relationships between stakeholders on the client value chain and manage any direct reports.
• Develop and implement recovery strategies and action plans for each non- performing debt.
• Reduction of non- performing debts through aggressive recoveries and viable restructuring options.
• Full compliance with Credit policies and CBK prudential guidelines.
• Minimize recovery costs through vetting of invoices and upfront fees negotiations.
• Coach, guide and motivate staff to enhance efficiency and productivity.
• Recovery of debts written-off in line with the Prudential Guidelines

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

• Particulars    Detail    Specific Field or Qualification    Need Type[1]
• Education     Bachelors Degree    Any relevant area    RQ
• Professional Qualifications    Any relevant area    AA
• Masters Degree    Any relevant area    AA
• [1] Need Types are : RQ = Required, AA = Added Advantage

Experience

• Total Minimum No of Years Experience Required:    8

Detail    Minimum No of Years    Need Type[1]

• Management of distressed corporate assets    8    ES
• Stakeholder management    6    ES
• Customer relationship management    6    ES
• Banking operations    5    ES
• Regulatory & compliance reporting    5    ES
• Financial analysis & reporting    5    ES
• Credit management systems (Credit Quest, etc)    4    ES
• Corporate Banking products development    2    ES

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KEY RESPONSIBILITIES

• Review legislation, proposed bills, judicial decisions, best practice and market trends which have an impact on the Bank and advise/recommend changes to Bank policies and procedures. 
• Provide support in ensuring that the Bank complies with all applicable laws and regulations. Provide advice in relation to compliance matters as contained in the legislation.
• Conduct internal legal compliance audits and examinations to ensure compliance with legislative requirements. Liaise with relevant business where legal risks have been identified, to develop mitigating measures and implement remedial action.
• Update legal compliance checklists and matrixes used for undertaking legal compliance reviews in line with legislation.
• Conduct legal risk analysis and provide legal support for new and ongoing Bank projects and provided legal support in research, drafting and review of Bank policies, product terms and conditions. 
• Undertake risk related divisional activities (DORCCO, KRIs. RCSA. KCSA, Ethics Compliance, BIA, RVA, BCP & disaster recovery, audit tracker and crisis management) as allocated.
• Undertake intellectual property registration and life cycle management as allocated.
• Power of Attorney (PA) Management: Preparation, registration, revocation and maintain data/information of the KCB Kenya PAs.
• Case law management (internal and external case law and legal opinions) and preparation and dissemination of practice notes, FAQs and training materials and guidelines.

MINIMUM POSITION QUALIFICATIONS

• Bachelor's degree in Law from a recognized University
• Post graduate diploma in Law
• Minimum post admission experience of 5 years; which should include experience in legal drafting, communication and advocacy
• A Master's degree in Law would be an added advantage