Jobs at Mövenpick Hotel & Residences

Job Description

• Greet and welcome guests.
• Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
• Maintain VIP/Group and individual arrivals reports.
• Attend to inquiries and provide accurate information to guests.
• Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
• Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.

Qualifications

• Proficiency in Opera
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• At least 1 year experience working on a similar role.
• Hospitality background is preferred. 
• Fluency in English; additional languages are a plus.

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Job Description

Guest Service Agent

• Be the first point of contact and greet guests with a warm welcome every time
• Provide efficient, friendly, and professional service to all guests
• Show efficiency in constantly striving to provide total customer satisfaction
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
• Logging all guest requests to ensure they are met within established timeframes
• Positively handling guest complaints and escalating as required
• Securely storing and delivering guest luggage
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience
• Assist with valet parking as required

Qualifications

• Previous customer service experience, preferably in a Hotel environment
• An energetic, team-focused, and can-do attitude individual
• Ability to work independently and demonstrate initiative in a dynamic environment
• Enthusiasm to connect with guests and to hear their story
• Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
• Self-motivated with a positive and professional attitude
• Knowledge of Opera PSM is a bonus
• Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods