Jobs at NCBA Group

Job Purpose Statement

• The role of Head, Information Security will provide continuous assurance of NCBA Group’s information systems around confidentiality, integrity and availability of information, and ensure protection of these information assets by ensuring appropriate security controls are in place to protect the Group’s technology and information assets from information & cyber security related risks.
• This role will define and execute the information security strategy and roadmap for the Group, ensuring that governance and assurance in information security is enshrined and practiced within the Group, appropriate technology systems and controls are implemented, as well as ensuring that key technology projects and initiatives are compliant with security best practices and guidelines.

Ideal Person Specifications

• Bachelor’s Degree in Information Systems, Computer Science, Information Security or related field required 
• 7-10 years in information security or information security governance experience, with 5 years in a managerial role within a highly digitized organization, with a proven ability to engage with Senior Management and regulators.
•  4+ years’ experience conducting IT compliance assessments or administering IT security controls in an organization.
• Knowledge of technical infrastructure, networks, databases and systems in relation to IT Security and IT Risk.
• Experience with security technologies & controls including IPS/IDS, SIEM, DLP and other security technologies.
• Relevant certifications in information security knowledge areas, such as Information Systems Audit, Information Security Management and Ethical Hacking.
•  Knowledge of: Strong Authentication, End Point Security, Internet Policy Enforcement, Firewalls, Web Content Filtering, Database Activity Monitoring (DAM), Public Key Infrastructure (PKI), Data Loss Prevention (DLP), Identity and Access Management (IAM)
• Knowledge of banking or financial services fundamentals and processes (prior experience working within a financial service organization is an added advantage)
• Excellent communication, analytical and reporting skills
• Knowledge in project management skills.

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Job Purpose Statement

To achieve business growth in Retail banking through review, development, testing and performance of scoring models contributing to the development of the Retail products strategy, translating the strategy into performance that will deliver revenue, profitability and share of market objectives. The role will focus on

• Development, review and refining of score cards with an aim to achieve risk based pricing for Consumer Banking Customers
• Testing of score cards and data analysis to review performance
• Integration of scorecards into the existing bank systems 
• Collecting and evaluating information to determine the potential risks of certain events and their financial impact on businesses or individuals within Consumer Banking.
• Using computer programs to compile and analyze data and create models, graphs, tables, and reports that display findings.
• Preparing reports

Ideal Job Specifications
Academic:

• Bachelor’s degree in Statistics, Actuarial Science, Data Science, Mathematics, Computer
• Science, Machine Learning, Economics, or any other related quantitative field.

Professional:

• Big Data or Data Science certification from recognized institutions
• Credit Management Or Analysis qualification
• ACCA/CPA

Desired work experience:

• At least 3 years of working experience working with business analysis/informatics and business outcomes research within a fast-paced and complex business setting,
• Experience working with scoring models.
• Experience and in-depth knowledge of big data platforms

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Job Purpose Statement

• The main purpose of this role is to support Corporate Group Director’s office in Strategy development and implementation, sales development and management, portfolio and market analysis and performance management as well as offer project management support to ensure effective and timely implementation of Business Units strategic projects.
• In particular, ensure that activities being implemented align to the Bank’s overall strategic objectives and budgets. To work with senior leadership to chart the course, expand business by facilitating the implementation of strategic initiatives that the Group Corporate Banking should be focused on. This includes the defined and approved target market that supports the bank’s capital allocation, revenue and balance sheet targets and facilitate the development of different strategies for growth and increased profitability at portfolio level.
• The role will also provide direct support to Corporate Banking Division by preparing reports that provide analytical insights for business analysis and performance measurement. This includes examining cash flow and financial statements to generate summary reports, developing financial models and preparing forecasting reports for financial projections.
• The role also works alongside other business analysis units across the bank to prepare ad hoc analyses for change projectsin aid of decision making.

Qualification

• Bachelor’s degree in mathematics, actuarial science, statistics, computer science or related field from a recognized accredited university.

Experience

• At least 6 years’ experience working in the area of data analysis in a role requiring:
•  Ability to understand business at a level of detail that enables them to identify and document business requirements and address critical issues;
•  Adeptness at queries, report writing and presenting findings as well as oral and written communication skills;
•  Demonstrated understanding of the design and development of reporting tools and dashboards;
•  Knowledge of statistics and experience using statistical packages for analysing large datasets (Excel, SPSS, SAS etc.),
•  Strong analytical, critical thinking and problem solving skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with a very high level of attention to detail and accuracy; and
•  Ability to organise, plan and prioritise assignments within multiple projects and to work with minimal direction and be very flexible to coordinate complex activities that are often subject to rapid or extensive changes; and the ability to work well within a team.
•  Should have good leadership skills.
•  Should have very good knowledge of the financial industry and commercial awareness.
•  Should have experience with risk management and compliance.
•  Experience in project management and relationship management is essential.
•  Should have very good attention to detail.

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Job Purpose Statement

• The role holder is required to achieve customer growth and retention management for a specific portfolio through collaborative account plan management with the Relationship Management teams and other stakeholders in the organisation.
• They shall serve as the voice of customer within the Bank, ensuring that all promises made to the customer through the relationship management teams are fulfilled. The role holder shall manage the sector’s operational duties, customer queries and arising complaints to closure by closely coordinating interactions between customers and internal stakeholders. They shall be held responsible for achieving process improvement and change management within the corporate banking department.
• Proactively engage with internal support teams to ensure customer fulfilment while ensuring strict adherence with all policy requirements including proper documentation, routine portfolio monitoring, controls and exemptions management (compliance with credit, AML/KYC requirements).
• The role holder will be required to provide active administrative support to the sector head. They will assist RMs with cheque refers, excess requests and prepare credit applications for further analysis and action by the RM.
• Relevant experience in the specific sector will be an added advantage.

Ideal Job Specifications
Academic:

• Bachelor’s degree from a recognized accredited university.

Professional:

• At least 3 years’ experience in an assistant management capacity in a similar sized organisation.

Desired work experience:

•  Proven track record of consistently achieving a portfolio’s financial growth.
•  Experience in products, bank operations and customer experience is highly desirable.
•  Knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Commercial Banking regulations and practices.

Budget/ Accountability:

•  Drive customer fulfilment for the sector.
•  Provide operational support and adhere to operational control guidelines
•  Provide reports and data on KPIs, portfolio health, customer experience surveys etc
•  Spread financials for credit applications and manage cheques/customer payments processing

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Job Purpose Statement

• The role holder will manage a portfolio of large corporate customers; serve as their primary point of contact and financial advisor as well as prospect for and acquire new corporate customers to grow the Bank’s revenue and share of wallet for the assigned industry in line with the Bank’s strategy.
• Customer acquisition, satisfaction, growth, retention, cross selling and prevention of business loss are critical to succeed in this role. This role will be responsible for preparation of credit applications, annual reviews and all customer related credit requests for approval.
• Apply experience in corporate relationship management to develop, implement and update account plans for the existing portfolio within the assigned industry target market. Recommend, structure and sell solutions that address the customers’ needs, with the support from the solution/product teams in order to meet assigned goals and targets. Customer engagements and activities to be documented through call reports.
• Proactively engage with internal support teams to ensure customer fulfilment while ensuring strict adherence with all policy requirements including proper documentation, routine portfolio monitoring, controls and exemptions management (compliance with credit, AML/KYC requirements). When assigned, serve in acting capacity in the absence of the Sector Head and actively coach Assistant Relationship Managers in aid of their achievement of performance targets.
• Relevant experience in the specific sector will be an added advantage.

Ideal Job Specifications
Academic:

• Bachelor’s degree from a recognized accredited university.

Professional experience:

• At least 5 years’ experience in Corporate Banking, 3 of which should have been in management capacity in a similar sized organisation.

Desired work experience:

•  Proven track record of consistently achieving a corporate department’s financial growth, with a market reputation of being a trusted advisor on matters pertaining to banking.
•  Significant experience in Corporate Banking. Experience in products, bank operations and customer experience is highly desirable.
•  In-depth knowledge of the local banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general Corporate Banking regulations and practices.

Budget/ accountability:

•  Revenue budget of Kes 150Mn p.a
•  Net balance sheet growth of 15% p.a
•  2 new customers p.a, in adherence to the Corporate Customer Value Proposition- Minimum Assets Kes 400m or Liabilities of Kes 500Mn) or turnover of Kes 1.2Bn p.a or market leader with sound governance structures.
•  Industry strategy formulation and implementationNet growth of Kes 500Mn p.a (balance sheet)

Additional KPIs to be assigned by the Sector Head as per bank’s performance management policy.
 

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Job Purpose Statement

• This role will be responsible for systems support on IBPS, NOBS, NLS systems, and Credit Quest. The preferred candidate will also act as a business analyst for IBPS, NLS, NOBS and Credit Quest Systems delivery and a relationship manager to the Related System users and ensuring Service Level agreements of uptime and performance are attained and maintained at all times. This includes support for projects and changes carried out on any of these applications
• In collaboration with external vendors, system experts and information security experts the Branch Applications Specialist will schedule and direct activities to resolve IBPS, NLS, NOBS, Credit Quest software and service problems in a timely and accurate fashion according to agreed SLA

Ideal Job Specifications

•  Undergraduate degree in Computer Science /Information
•  Minimum 5 years working experience in a busy IT or Project Office environment within a financial institution.
•  Understanding and experience in supporting IBPS, NLS Systems and Credit Quest operations.
•  Extensive experience in Business Analysis or Systems Analysis.
•  Hands on Experience on Web Application Management on Jboss
•  Good working knowledge on IBPS, NLS Systems and Credit Quest operations.
•  Hands on experience with Project Management tools, systems design and analysis.
•  Proven knowledge of banking operations, operations in business units and business impact analysis.
   

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Job Purpose Statement

• The Senior Manager, APP Development role is to plan, organize, and manage staff and overall operations that facilitate the design, development, maintenance and management of the banks cross-platform customer service channels including Mobile App (Android/IOS). This includes managing a team in developing, maintaining, supporting, and optimizing the platform and any other any integrations to third-party systems. The role delivers business strategy by providing reliable, user friendly and platform independent customer access point to bank services.
• In collaboration with external vendors, system experts and information security experts the Senior Manager, APP Development will schedule and direct activities to implement business changes in the APPs and resolve service problems in a timely and accurate fashion.
• The role requires prototyping skills, excellent interpersonal skills, the ability to guide and lead an agile team, to manage competing priorities, design solutions as part of a larger roadmap and to be hands on in supporting implemented technologies as well as new technologies.

Ideal Job Specifications

•  University degree in computer science. Master’s degree would be an added advantage.
•  ITIL Intermediate and other relevant professional qualifications in ICT field.
•  Project Management Certification: PMI or Prince 2
•  Experience working with RDMS – Oracle, MySQL and Microsoft SQL
•  Six years’ experience in Mobile APP Design and Development in medium to large organizations using C# and Flutter.
•  Three years in a supervisory role.
•  Working experience in a bank or other financial services organization.
•  Experience in Management of Support Contracts, RFP’s and Third party support providers.
•  Experience working with T24 core banking system will be an added advantage

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Job Purpose Statement

• The FSI Ecosystem lead is responsible for the design, implementation, monetization and overall ownership of the commercial strategy of the assigned Ecosystem This role is responsible for strategic planning, budgeting, execution and achieving of financial and strategic targets for the FSI Ecosystem.
• The role holder is expected to have an entrepreneurial mindset along with leadership qualities. They should be a creative strategist with excellent organizational abilities and expert in managing Marketing efforts.
• The role holder is the primary relationship owner for all partnerships within the FSI ecosystem.
• The role holder will leverage on market research, business analytics, partnerships, coopetition, technology and ideas inside/far outside of the company, constantly scanning the economic landscape to identify and capitalize capabilities that enable the success of new digital business commercial models for long-term competitive advantage within the assigned ecosystem.
• The role holder will be responsible for developing and owning sales & marketing strategy, go-to-market strategy and planning, lifecycle management, affiliate marketing management, campaign planning & management, customer funnel optimization, external stakeholder management and mentoring a high-performing growth team within the Digital Business.
• The role holder should be obsessed with tracking performance and is expected to constantly have/source the requisite data to prove what is working and what isn’t, and to effect timely corrective action as required. S/he should possess strong commercial acumen and ability to come up with ideas for driving product growth, customer acquisition, customer lifetime value, customer retention, revenue growth and profitability of product line(s) is key to the role
• Prevention of business loss are critical to succeed in this role including Commercialization support and guidance to the regional business teams in bank’s subsidiaries.
• Proactively engage and socialize internal stakeholders to buy into respective ecosystem strategy that are aligned with the overall organization strategy. The role ensures strict adherence with all regulatory requirements including proper documentation, routine portfolio monitoring and risk management
• Actively coach all assigned team members and other key stakeholders in aid of their achievement of performance and career progression.
• Relevant experience in the specific sector will be an added advantag

Ideal Job Specifications
Desired personal attribute:

• Relentless in your pursuit of growth and want to disrupt the FinTech industry

Academic:

• A Bachelor’s degree in Business Management, Accounting, Economics, Commerce, Finance or relatedfields.
• MBA or a Master’s degree in a business field is desirable.

Work Experience:

• At least 10 years work experience, 5+ years of overall experience in the financial services sector managing other FI’s at management capacity and participated in strategy development and implementation, and having lead large successful business development projects and/or initiatives.

Skills Required:

• Strong track record in developing new ventures and strategic business partnerships with demonstrable commercial impact and significant strengthening of customer acquisition and loyalty. You are highly entrepreneurial, innovative and passionate about emerging themes and opportunities in the new economy.
• You are creative enough to envision capabilities within the ecosystem that simply weren’t possible in the past.
• Commercially minded - you are comfortable speaking the language of marketing/sales funnels, platform thinking, know your way around a business model, and have a creative and strategic mindset.
• Ability to lead and deliver results that have significant impact on the organization through diverse teams.
• Can interact with people (own team, colleagues, customers, stakeholders and the public at large) in different social and cultural environments, showing respect and positive regard for them in a unifying and professional way consistent with the values of the organization.
• Great public speaking skills - you're confident in front of a room with over 200 people, and you can easily engage & shine in a 1-on-1
• Creative, process-driven, proactive - while you're great at jumping in and doing things last-minute when necessary, you have strong skills in creating processes to ensure that nothing is forgotten and your work flows smoothly.
• Super organised and a proactive problem solver – great at managing your time and workload to ensure everything gets done, and skilled at balancing multiple priorities.
• Deep professional experience developing GTM and ecosystem strategies related to digital transformation, cloud, mobility, and emerging technologies.
• Naturally inquisitive and successful in researching key issues. Can reflect on what needs to happen next, what might get in the way, and therefore what needs to be put in place to ensure progress. Is aware of what constitutes best practice in the Fintech sector and strivesto deliver on this.
• Ability to assess the organization’s vision, goals, objectives, and strategies to identify the desired future.
• Ability to inculcate a culture of project management excellence – project leadership, accountability, highperformance teams, customer and market focus, robust solutions, alignment, discipline, speed and quality.
• Understands financial management concepts, can use the principles to develop business cases, describe events and incorporate the same in problem solving and decision making.
• Continuously build and strengthen networks for the institution within all spheres of the economy within the markets ofscope; at all levels of commerce, government,society, etc.
• Fluent in English

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Job Purpose Statement

• The Agri- Ecosystem lead is responsible for the design, implementation, monetization and overall ownership of the commercial strategy of the assigned Ecosystem This role is responsible for strategic planning, budgeting, execution and achieving of financial and strategic targets for the Agri- Ecosystem. The role holder is expected to have an entrepreneurial mindset along with leadership qualities. They should be a creative strategist with excellent organizational abilities and expert in managing Marketing efforts.
• The role holder is the primary relationship owner for all partnerships within the respective ecosystem.
• The role holder will leverage on market research, business analytics, partnerships, coopetition, technology and ideas inside/ far outside of the company, constantly scanning the economic landscape to identify and capitalize capabilities that enable the success of new digital business commercial models for long-term competitive advantage within the assigned ecosystem.
• The role holder will be responsible for developing and owning sales & marketing strategy, go-to-market strategy and planning, lifecycle management, affiliate marketing management, campaign planning & management, customer funnel optimization, external stakeholder management and mentoring a high-performing growth team within the Digital Business.
• The role holder should be obsessed with tracking performance and is expected to constantly have/source the requisite data to prove what is working and what isn’t, and to effect timely corrective action as required. S/he should possess strong commercial acumen and ability to come up with ideas for driving product growth, customer acquisition, customer lifetime value, customer retention, revenue growth and profitability of product line(s) is key to the role
• Prevention of business loss are critical to succeed in this role including Commercialisation support and guidance to the regional business teams in bank’s subsidiaries.
• Proactively engage and socialize internal stakeholders to buy into respective ecosystem strategy that are aligned with the overall organization strategy. The role ensures strict adherence with all regulatory requirements including proper documentation, routine portfolio monitoring and risk management Actively coach all assigned team members and other key stakeholders in aid of their achievement of performance and career progression.
• Relevant experience in the specific sector will be an added advantage

Ideal Job Specifications
Desired personal attribute:

• Relentless in your pursuit of growth and want to disrupt the FinTech industry

Academic:

• A Bachelor’s degree in Agriculture related degree, Business Management, Accounting, Economics, Commerce, Finance or relatedfields.
• MBA or a Master’s degree in a business field is desirable.

Work Experience:

• At least 10 years work experience, 5 of which should have been in management capacity in a similar sized organizationhaving participated in strategy development and implementation, and having lead large successful business development projects and/or initiatives.

Skills Required:

• Strong track record in developing new ventures and strategic business partnerships with demonstrable commercial impact and significant strengthening of customer acquisition and loyalty. You are highly entrepreneurial, innovative and passionate about emerging themes and opportunities in the new economy.
• A strong background and understanding of agriculture, agribusiness and rural development knowledge is desired. Knowledge of farming practices, agriculture value chains and overall Agri-sector experience.
• You are creative enough to envision capabilities within the Agri- ecosystem that simply weren’t possible in the past.
• Commercially minded - you are comfortable speaking the language of marketing/sales funnels, platform thinking, know your way around a business model, and have a creative and strategic mindset.
• Ability to lead and deliver results that have significant impact on the organization through diverse teams.
• Can interact with people (own team, colleagues, customers, stakeholders and the public at large) in different social and cultural environments, showing respect and positive regard for them in a unifying and professional way consistent with the values of the organization.
• Great public speaking skills - you're confident in front of a room with over 200 people, and you can easily engage & shine in a 1-on-1
• Creative, process-driven, proactive - while you're great at jumping in and doing things last-minute when necessary, you have strong skills in creating processes to ensure that nothing is forgotten and your work flows smoothly.
• Super organised and a proactive problem solver – great at managing your time and workload to ensure everything gets done, and skilled at balancing multiple priorities.
• Deep professional experience developing GTM and ecosystem strategies related to digital transformation, cloud, mobility, and emerging technologies.
• Naturally inquisitive and successful in researching key issues. Can reflect on what needs to happen next, what might get in the way, and therefore what needs to be put in place to ensure progress. Is aware of what constitutes best practice in the Fintech sector and strives to deliver on this.
• Ability to assess the organization’s vision, goals, objectives, and strategies to identify the desired future. performance teams, customer and market focus, robust solutions, alignment, discipline, speed and quality.
• Understands financial management concepts, can use the principles to develop business cases, describe events
• and incorporate the same in problem solving and decision making.