Jobs at NTT Ltd

• The primary responsibility of the Security Systems Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

Working at NTT
Key Roles and Responsibilities:

• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organisation.
• May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
• Expected to take ownership of relevant technologies according to domain or specialization.

Knowledge, Skills and Attributes:

• Basic understanding and appreciation of technical design and business principles
• demonstrates fundamental project management and administration ability
• Display customer engagement skills
• Demonstrate relevant domain specialist knowledge
• Good verbal communication skills
• Client focused and display a proactive approach to solving problems
• Ability to work under pressure

Academic Qualifications and Certifications:

• Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent

Required Experience:

• Moderate level of years experience in a technical implementation engineering or similar role
• Demonstrated experience engaging with clients and conducting presentations
• Demonstrated project administration and documentation experience

Skills Summary

• Break-Fix, Configuration Management (CM), Installation Management, Problem Resolution, Service Operations, Technology Implementations, Technology Services, Troubleshooti

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• The primary objective of this position is to collaborate with the relevant internal stakeholders to ensure the country achievement of client-led, business value solutions. They will take responsibility for creating business value for clients through our portfolio and the successful execution of the strategy within their specific country.

Working at NTT
Key Roles and Responsibilities:

• Work closely with a variety of internal stakeholders to implement and execute the strategy in the country.
• Review process efficiency and manage operations to ensure the achievement of go-to-market goals.
• Align function specific key performance indicator (KPI) metrics and reporting within their country and group project management bodies.
• Participate directly in solution development and go-to-market activities and will ensure functional integration within the country.
• Responsible for the tactical activities required for product growth and management within the assigned area of responsibility.
• Conduct regular business reviews to ensure compliance and governance in relation to contracted agreements with partners and alliances.
• Hold technology and design responsibility for assigned sales support engagements.
• Manage presales opportunities and implementation of the identified projects.
• Assist with the development and manage the implementation of local policies and procedures and operating plans that will enable the achievement of the overall GTM strategy.
• Assume the role of “go-to-market” lead for the country and align sales with key opportunities.
• Directly support strategic deals and client engagement practices and mentor local teams, accordingly, providing subject matter expertise on RFPs/RFIs.
• Support the group marketing and demand generation activities through provision of advice to the country teams.
• Manage a team of individual contributors and ensure performance goals are constantly reviewed and achieved.

Knowledge, Skills and Attributes:

• Broad knowledge of the business and products
• Good understanding of sales analytics, sales practices and principles
• Ability to work in a cross-functional environment with tight timelines
• Good organisational skills, attention to detail
• Demonstrate open and candid communication
• Initiative to ensure goals are achieved
• Demonstrates resourcefulness in getting things accomplished
• Ability to use judgement to make decisions about work process and apply improvements
• Ability to present complex topics to technical and non-technical audiences
• Strategic thinking and business acumen
• Solid interpersonal skills and ability to interact with a variety of internal and external stakeholders at a senior level

Academic Qualifications and Certifications:

• Relevant Bachelor’s degree
• Relevant certifications

Required Experience:

• Advanced experience in a pre-sales/sales role
• Advanced experience managing and leading a team of technical and non-technical individuals
• Advanced experience in a technical role
• Advanced experience in proposal writing

Skills Summary

• Managing Sales Teams, Pricing Strategies, Revenue Models, Sales Operations, Sales Performance Analysis, Sales Proposals, Value Propositions

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• The primary responsibility of the Client Manager is to take full ownership of his/her assigned accounts and manage and grow relationships to drive expansion and renewals across all solution areas. They are able to do so by leveraging NTT(Ltd)’s tools and methodologies to analyze the client’s situation and business requirements. They possess advanced planning skills to co-ordinate the interaction of a number of NTT(Ltd) role-players in different geographies during the sales engagement. They display strategic thinking capabilities, a high level of business acumen and deep knowledge of the latest trends in terms of technology sales methods and approaches.

Working at NTT
Key Roles and Responsibilities:

• Manage and grow relationships to drive expansion and renewals across all solution areas within assigned regional clients.
• Build relationship and influence stakeholders.
• Work with and through NTT’s network of offices to deliver an excellent client experience in each relevant market.
• Realise revenue and margin targets and maximise sales opportunities through connecting client needs with NTT offerings and solutions.
• Develop and drive Dimension Data strategy with local CMs within assigned regional accounts.
• Use engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
• Minimise churn and maximise retention in assigned accounts.
• Use NTT’s sales tools (e.g. Salesforce.com) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
• Be fully aware of and understand the International Trade Policy.
• Meet or exceed quota targets through comprehensive account management.
• Grow the profitability, revenues and client satisfaction levels for NTT’s regional clients’ portfolio.
• Drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process, by taking ownership for the commercial agreement for each client.
• Generate demand by assisting clients to identify current needs (turning clients’ implied needs into explicit needs), and then effectively articulate how NTT (Ltd) can add value through services and solutions.
• Approach the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
• Do a vulnerability analysis of NTT (Ltd)’s position in comparison to that of competitors and vendors to ensure the client’s requirement is at the heart of the proposed solution.
• Positively influence and enable financial control, governance and compliance in a region throughout area of specialisation to prevent and reduce financial costs.
• Act as first point of contact for client issues.

Knowledge, Skills and Attributes:

• Sales business acumen - The skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
• Sales client engagement and management - The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills - The knowledge of NTT Ltd.'s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales pursuit - The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Relevant Degree or Advanced Diploma
• Advanced qualification would be advantageous
• Relevant vendor certifications

Required Experience:

• Seasoned experience in a similar role in a similar environment
• Seasoned experience in a sales environment and/or customer service role
• Seasoned sales and client engagement experience coupled with a good understanding of business, sourcing and technology market
• Seasoned experience negotiating with clients and vendors
• Seasoned experience managing regional accounts and building relationships
• Seasoned experience analysing commercial information
• Experience working with Salesforce.com contact platform

Skills Summary

• Account Management, Business Acumen, Client Relationship Management, Revenue Growth, Sales Pursuits, Solutions Selling, Structuring Deals