Jobs at Old Mutual Kenya

Key Responsibilities

Strategic Partnership & Workforce Planning

• Collaborate with department heads to co-develop people strategies that enable business outcomes.
• Conduct workforce planning, talent forecasting, and organization design reviews.
• Identify critical skill gaps and workforce risks; develop mitigation plans.

Talent & Leadership Development

• Lead business unit execution of succession planning, career pathing, and talent reviews.
• Partner with the Learning & Development function to build capability frameworks.
• Support leadership coaching, high-potential identification, and readiness plans.

Performance & Culture Enablement

• Drive the implementation of performance management processes and continuous feedback culture.
• Embed company values into the day-to-day employee experience and leadership practices.
• Facilitate culture change initiatives, including DEIB, employee voice, and behavior modeling.

Employee Relations & Risk Management

• Provide counsel to managers on complex employee relations issues, conflict resolution, and policy interpretation.
• Ensure consistent, ethical, and legally compliant resolution of HC cases.
• Lead sensitive investigations and partner with legal and compliance teams where needed.

Organizational Agility & Change

• Support business transformation efforts including restructures, integrations, and strategic pivots.
• Support in change readiness assessments and communication plans.
• Champion agile HC methods – iterative delivery, cross-functional teaming, and data-driven decisions.

Data, Analytics & Reporting

• Use people analytics to drive insights into attrition, engagement, performance, and productivity.
• Translate HC data into executive-level business cases and action plans.
• Monitor KPIs and recommend improvements to programs and policies.

Agile HR Delivery & Innovation Enablement

• Apply agile HC principles (e.g., sprint cycles, test-and-learn, co-creation) in delivering people programs.
• Lead pilot initiatives and iterate HC solutions based on employee feedback and data.
• Act as a change ambassador by identifying, testing, and scaling innovative talent and engagement practices.
• Collaborate with cross-functional teams to solve business challenges using agile teaming and design sprints.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

Required Experience

• 6–8 years of experience in human resources, including at least 3 years in a strategic HRBP or advisory capacity.
• Hands-on experience in talent management, workforce planning, and change management.
• Strong grasp of labor law, HRIS systems, and people analytics.
• Experience in agile HR or innovation frameworks is highly desirable.

go to method of application »

KEY TASKS AND RESPONSIBILITIES

• Evaluate and assess medical risks for new and renewal business, ensuring sound underwriting decision that aligns with the company’s underwriting philosophy.
• Build and maintain a quality corporate business book through reinforcement and implementation of experience-based underwriting discipline.
• Ensure all underwriting practices comply with internal policies, processes and procedures, regulatory standards, and audit requirements, while contributing to the improvement of underwriting controls and processes.
• Work closely with sales team and retention team to provide technical underwriting support, resolve queries, and ensure alignment with underwriting guidelines.
• Prepare accurate and insightful underwriting reports to facilitate data driven decision making.
• Support with continuous review of policy documents to ensure exposures are identified and closed timeously.
• Participate in the development of new products and the enhancement of existing ones to ensure continued relevance in response to evolving client needs and market dynamics.
• Continuously monitor and review the performance of corporate accounts, identifying trends, providing insights and recommendations to improve profitability, sustainability, and customer value.
• Identifying opportunities to improve efficiency and reduce costs in the department to support organizational goals.
• Support in training of staff and contribute to knowledge sharing on health products and underwriting processes
• Ensure compliance to insurance related Statutory and regulatory requirements including Treating Customers Fairly and data Protection Act.
• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and it subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

SKILLS AND COMPETENCIES

• Sound Technical Underwriting skills
• Intensive and extensive corporate health products knowledge.
• Good assessment and analytical skills
• Decision - making skills
• Detail oriented with strong problem- solving skills
• Accountability and self-organization skills
• Customer service skills.
• Ability to work with cross functional teams.
• Ability to meet strict deadlines.

Qualifications:

• A business-related degree from recognized university
• Relevant professional insurance qualification – DipCII/ACII/LOMA
• Strong skills with Microsoft Office Package: Excel, PowerPoint and Outlook Technical Knowledge
• 3 years in medical insurance underwriting, product and research functions.

go to method of application »

Responsibilities

Independent view on Shared Services’ functions’ identified material operational risks, design and effectiveness of key controls, risk tolerance and adherence to this:

• Oversee the Risk management process in the BU
• Operational risks assessment, risk/return and control cost/benefit decisions are made in line with the Group’s risk appetite.
• Second Line view of inherent risks, associated controls and residual risks of changes to products, services, processes and systems.
• Provide balanced and informed assessment of operational risks arising from acquisitions and major change initiatives or Group projects.
• Recommend changes to the environment control or to business practice where necessary to reduce the level of operational risk exposure to within the Group’s risk appetite.

Challenging the relevance and consistency of the operational risk management tools, measurement activities and reporting systems:

• Oversight over the RCSA conducted by Line 1, Challenging completeness of risk identification and control activities, and accuracy of inherent and residual risk ratings. Address any significant gaps identified.
• Ensure meaningful Key Risk Indicators (KRIs) are defined and maintained.
• Oversight over Risk Events management for timely, root causing, remediation, documentation and escalation of Risk Events.
• Support issue management through tracking and visibility of issues through to closure.
• Partner with relevant stakeholders in Scenario Analysis to identify sources of significant operational risk and need for additional risk management controls or mitigation solutions.
• Act as point of expertise for Operational risk, challenging business units and support functions on emerging and key risk trends.
• Maintain oversight and monitoring of the operational risk management system and the quality of the data therein

Developing and maintaining operational risk management and measurement policies, standards and procedures:

• Design, maintain and effectively communicate operational risk policies, standards and procedures while balancing regulatory requirements and customer experiences to maintain the Group’s risk profile within the overall risk appetite.
• Ensure the ORMF, operational risk policies, standards and procedures are effectively embedded across the Group.

Reviewing and contributing to the monitoring and reporting of the operational risk profile:

• Perform both qualitative and quantitative monitoring and reporting of the Group’s exposure to all types of operational risk, including trend analysis of risk profiles and review of the limits of operational risk regulatory and economic capital. Proactively identify and escalate any operational risks and issues above risk appetite.
• Compile operational risk reports, dashboards and metrics for Executive Management and Board reporting.

Designing and providing operational risk training and instilling risk awareness:

• Promote positive risk culture across the Group by contributing to the development of training materials and delivering training sessions on operational risk for staff. Policy Governance
• Coordinating annual localization of the risk policies and procedures to ensure they are fit for the Business Unit’s objectives.
• Assess compliance with policies and procedures in the departmental units, with emphasis to controls and coordinate the development of management action arising from non-compliance to the policy requirement with policy owners and prepare a summary report.
• Update the policy and process library.

New Products and Projects Risk Management

• Evaluate projects for potential risks through a Comprehensive Risk Assessment in partnership with Enterprise risk Management office to ensure that project management decisions are made with ana understanding of the risks involved
• Collaborate with cross-functional teams (e.g. project management, actuarial, legal, IT and quality assurance teams) to ensure that the risk management process is integrated into the project management cycle.

AML Compliance -

• Support the business unit on the implementation of Anti- Money Launder/ counter terrorism Financing and Proliferation financing programs (AML/CTF/CPF), initiatives, processes and measures at business unit level.

Data privacy -

• Support the implementation of privacy compliance controls measures at a business unit level to ensure all gaps are communicated, tracked and closed with the responsible action owners

Audit Follow Ups & Closure -

• Follow up in conjunction with the control Environment team and risk owners on the adequate resolution of Internal Audit Findings, External audit findings and independent review findings.

Regulatory Compliance

• Implement Compliance programs that include policies, procedures, conducting monitoring reviews and training to ensure that the Business Unit is following relevant regulations and standards. Monitor and assess the effectiveness of these programs.
• Conduct, prepare and report on key outcomes including compliance breaches and remediation actions from monitoring reviews as per the developed compliance monitoring program to relevant committees

Business Continuity -

• Oversee the business continuity cycle including relevant reviews and tests in shared services including maturity assessments Risk reporting
• Support risk analysis in line with the Risk Framework e.g. thematic reviews, quarterly risk reviews, annual risk register reviews,
• Produce detailed risk reports that provide meaningful information to stakeholders ia all areas mentioned above.
• Communicate risk information effectively to relevant stakeholders.
• Provide timely Risk Management Committee pack and Minutes of Monthly RMC Meetings.
• Support in the management of the Risk and Compliance assessment process for circulation to relevant Committees/ governance bodies
• Other duties assigned from time to time