Jobs at Q-Sourcing Servtec Group

Job summary:

• The Director Business and Channels is an executive-level role, with the holder being responsible for the commercial strategy and business growth, and for providing overall leadership for the Company’s commercial activities. The incumbent is accountable for defining the company’s Sales and marketing strategy and ensuring its successful execution. The role is responsible for driving business growth and market share. Reporting to the Managing Director, the position is primarily concerned with ensuring the integrated commercial success of the organization. It combines technical knowledge of the relevant field with strong marketing and business development skills.

KEY DUTIES:

Business growth strategy

• Management of sales channels
• Business partnerships growth and retention
• Marketing and brand awareness
• Customer experience

KNOWLEDGE AND EXPERIENCE:

For appointment to this position, one must possess:

• Bachelor’s Degree in Sales and Marketing or its equivalent. A master’s degree is desirable.
• Twelve (12) years’ work experience with at least 5 in senior Management position, Sales & Marketing, and Operational Marketing.
• Proven knowledge and experience in sales, marketing, Customer experience and business partnerships management.
• Proven record in driving substantive sales budgets.
• Deep understanding of the digital landscape and how customer journeys impact the buying decision.

SKILLS AND COMPETENCIES:

• Balancing needs of Customers and the business in negotiations to ensure win-win, collaborative partnership.
• Substantial latitude for independent action in determining how to accomplish goals.
• Excellent presentation and communication skills.
• Resolving differences between Customer Service, Operations and Marketing to ensure best customer and consumer-oriented solution.
• Skilled in organizational development, personnel management, budget and resource development, and strategic planning.
• Excellent people skills, with an ability to partner with a dynamic team.
• Excellent negotiation and Analytical skills, building organizational capabilities, building accountability, enhance and sustain performance of others and driving consumer-based business strategies capabilities.

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Job Summary:

• We are seeking a highly skilled and experienced Telephone Marketer who is passionate about sales and marketing to join our team in Nairobi. The primary responsibility of this role is to effectively market our in-person training courses to potential clients in Kenya, Uganda, Tanzania, Rwanda, Zambia, and Malawi. The successful candidate will play a crucial role in driving our business growth through telephone-based sales activities.

KEY ROLES AND RESPONSIBILITIES

• Conduct telephone-based marketing of our in-person training courses to potential clients in the specified regions (Kenya, Uganda, Tanzania, Rwanda, Zambia, and Malawi).
• Engage in effective and persuasive conversations to convey the benefits of our training programs and explain why client organizations should consider attending.
• Build and maintain a strong pipeline of potential clients through consistent follow-up calls and nurturing relationships.
• Collaborate with middle and senior managers in high-profile organizations to understand their training needs and align our offerings accordingly.
• Meet or exceed sales targets and quotas by employing a consultative sales approach tailored to each client’s requirements.
• Utilize your intelligence and understanding of complex concepts to effectively communicate the value of our training programs.

  QUALIFICATIONS AND EXPERIENCE:

• A minimum of 3 years of successful work history in a service industry, consistently exceeding sales targets and growing the business in your previous position.
• Passionate about sales and marketing, with a strong desire to excel in a dynamic and competitive environment.
• Demonstrated experience in achieving and exceeding sales targets.
• Top performer with highly developed communication skills to easily engage with clients, persistently overcome objections, and skillfully manage relationships to achieve sales targets.
• Strong experience in sales and marketing in any of the following service industries: Real Estate, Property Management services (cleaning, security, maintenance), corporate training, corporate events, insurance, banking, or investment products and services.
• A critical thinker with a highly organized, meticulous, and detail-oriented approach, who takes pride in their work performance.

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Job summary:

KEY ROLES AND RESPONSIBILITIES

• Respond quickly to all forklift/ moving machinery service requests and efficiently repair forklift/ moving machinery systems
• Work rapidly without compromising quality to minimize down times
• Communicate estimated timelines for repairs to those impacted
• Conduct tests and assessments of new spares/systems and repairs to ensure quality
• Committed to always comply with the safety standards and regulations
• Perform preventive maintenance to stay ahead of potential issues
• Troubleshoot all problems effectively, performing quality, lasting repairs
• Log all services and report progress to management
• Always seek the solution that is most cost effective without compromising quality
• Assess systems and suggest modifications to prevent future issues
• Maintain all equipment in excellent working order
• Ensure any spares required are requested in good time
• Maintain a clean and organized work environment
• Perform any other tasks assigned by the supervisors

QUALIFICATIONS AND EXPERIENCE:

• Certificate in automotive engineering, mechanical engineering or a relevant field. Diploma will be an added advantage
• 4 years+ proven experience in repair, service & handling of forklifts and other moving equipment
• Valid driving license with forklift stamp
• Great troubleshooting & problem-solving skills
• Experience in service & repair of hydraulic systems
• Ability to work in a team
• Well organized and self-driven

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Job Summary:

• The main purpose of this role will be to oversee the administrative processes of the Mombasa Branch and manage the logistics, HR and stores operations of the Mombasa site.

KEY ROLES AND RESPONSIBILITIES

People management

• Manage the scheduling of all production team members to minimise overtime and maximise output.
• Set department objectives/KPIs and review and assess the ongoing performance of direct reports.
• Manage, coach and develop a high-performing team that meets agreed objectives and delivers best practice results, added value and continuous improvements.

Financial and Budget control

• Work as part of the Management team to share ideas and improve operations, recommending, supporting, and implementing continuous improvement activities.
• Prepare the annual Factory Wages, logistics, administration and maintenance budget with the chief accountant and Mombasa team.
• Control/Optimize costs based on approved company budgets.

Purchasing & Stocks

• Manage Raw material stocks and provide timely orders to MD for Polymer orders with consumption projections.
• Purchase master batches, fillers and packing materials from approved suppliers.
• Reconcile Raw material and finished goods stocks and provide weekly reports.
• Manage the issuance and consumption of raw materials, ensuring minimum wastage.
• Ensure accurate records of finished goods and production figures for monitoring and stock-keeping purposes.

Logistics

• Liaise with customers to receive orders.
• Manage the FG team to ensure on-time deliveries to customers.
• Manage Transporters and their drivers.
• Keep leadership updated on customer deliveries daily.

Other

• Maintain all Production & store records on SAP.
• Work with the Nairobi Sales team to ensure timely invoicing of customers.
• Ensure all statutory licenses and audits are completed in time for both Mombasa operations.
• Participate in weekly shift changes.

EDUCATION AND EXPERIENCE:

• Undergraduate Degree or equivalent in Finance, Business or Supply Chain.
• Financial Data analysis using Excel and similar software.
• Knowledge of SAP or any similar ERP systems.
• Knowledge of stock control and reconciliation.
• Budget Control and Cost Optimisation.
• Experience in Change management.
• At least eight years of experience, of which a minimum of 3 years in management.
• Added advantage, having worked in manufacturing or in a financial role.

CORE COMPETENCIES, SKILLS AND ABILITIES:

• Financial Data analysis using Excel and similar software.
• Knowledge of SAP or any similar ERP systems.
• Knowledge of stock control and reconciliation.
• Budget Control and Cost Optimisation.
• Experience in Change management.
• At least eight years of experience, of which a minimum of 3 years in management and five years in a financial role.
• Added advantage, having worked in manufacturing.

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Job Purpose:

• Reporting to the Division Head – brand strategy & growth he/she will be the champion for consumer insights and enable business stakeholders drive data driven decision making on the business.

FUNCTIONS/KEY RESULTS EXPECTED:

• Strategic Collaboration: Collaborate closely with our leaders to develop robust learning plans and translate research findings into actionable insights that drive our organizational priorities.
• Consumer Expertise: Become the resident expert on our target consumers and segmentation analysis, providing valuable insights to guide our brand strategies.
• Consumer Advocacy: Be the champion of the consumer’s voice in brand discussions, ensuring that consumer perspectives are at the forefront of all brand decisions.
• Research Design: Lead the design and execution of qualitative and quantitative research studies, including concept screeners, concept tests, copy effectiveness tests, and more, to inform product & communication ideation, development, and execution.
• Data-Driven Insights: Formulate and track relevant data within the business, translating it into compelling research reports that guide strategic decision-making.
• Trend Analysis: Identify emerging industry trends and consumer insights, transforming them into actionable recommendations that shape our brand strategy and product innovation.
• Cross-Functional Collaboration: Foster knowledge sharing by socializing insights across the organization and contributing to “how to win” and “where to play” decisions.
• Consumer centricity – role model consumer centricity across the organization to make it a part of the client DNA.
• Product development – feed consumer insights into product development that enable improvement of our current solution and drive recommendations into new product lines or business verticals.
• Own Research Process – manage research projects end to end from framing to writing reports and socializing them internally.
• Manage research agencies across markets ensuring they deliver in line with business expectations

KEY CAPABILITIES AND EDUCATION:

• Bachelor’s degree is required.
• Proven experience in designing and leading both qualitative and quantitative research studies, with expertise in research methodologies.
• A deep-seated passion for leveraging data-driven methods and information to solve complex business challenges.
• Strong ability to synthesize research findings into actionable insights that address critical business needs.
• Exceptional communication and presentation skills, with the ability to convey complex concepts in understandable business terms.
• Outstanding analytical, project management, and time management skill.

Previous Relevant Work Experience

• A minimum of 5 years of experience in Market Research, Consumer Insights, and analytics.
• FMCG experience is preferred but not mandatory.

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Job summary:

• The Facility Manager is responsible for preventive, corrective and refinement activities of the assigned store. The role holder is also responsible for ensuring that the store assets are fully functional and maintained regularly as per the standard set by the company while being in line with the country standards and regulations.

DUTIES & RESPONSIBILITIES:

Maintenance Planning

• Prepare, schedule and report all maintenance activities in coordination with the store and internal stakeholders to ensure smooth operation
• Prepare team schedule to execute operation requirements on time
• Plan store assets periodical inspection in line with annual maintenance plans and agreement terms
• Prepare maintenance operating expenses & critical maintenance requirements for the management in coordination with the Finance team
• Prepare the store assets annual preventive maintenance plan and share with the function manager
• Implement energy reduction initiatives regularly and frequently

Maintenance Execution

• Liaises with vendors and suppliers regarding any maintenance activities which cannot be performed by the store team or country facilities team to ensure that the work is delivered as per the requirements and the agreed timeline
• Report any issues related to contractor’s performance for timely resolution and continuous improvements
• Manage the stock of maintenance consumables and critical spare parts to ensure its availability at all times
• Respond to incidents in a timely manner and take appropriate actions in case of emergencies when needed
• Distribute daily maintenance tasks across the reporting team in line with employee capabilities and knowledge
• Follow up with the facilities team the execution of preventive maintenance planning

Maintenance Communication

• Ensure that all documents related to maintenance and equipment activities are documented and updated as per internal guidelines
• Review, analyze and submit reports to management while recommending areas for improvement when required.

Human Capital Responsibilities

• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan

QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Bachelor’s Degree in Electrical or Mechanical Engineering, Mechatronic knowledge is preferable
• 5+ years relevant experience in the area of Facility Management and Maintenance
• Excellent interpersonal and communication skills
• Strong initiative drive and sound organizational skills
• Highly organized with strong multitasking skills
• Good problem solving skills
• Good project management skills

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Job summary:

• This position is responsible for the management, implementation and usability of information and computer technologies. This involves analyzing how our current technologies benefit the Company and improving on them or introducing new ones to keep the company at the cutting edge in line with our vision and strategy. In other words, the successful candidate will be responsible for driving the analysis and re-engineering of existing business processes, identifying and developing the capability to use new technology, and reshaping the Company’s IT infrastructure and network access. This role will be critical for ensuring the smooth running of the ICT function and aligning business to technology in order to provide operational support.

KEY RESULT AREAS:

• Supporting business Strategy through technology
• ICT systems maintenance and security systems.
• Enhance internal business operations to increase efficiency.
• Teams’ Performance management.
• Budgeting and Procurement.

KNOWLEDGE AND EXPERIENCE:

• A Bachelor’s degree in Business IT/Software Engineering or related field. A Master’s degree will be an added advantage.
• At least 10 years’ experience in software development or systems management, three (3)of which must be in a senior leadership level.
• Sound understanding of computer systems (hardware/software), networks etc.
• Good awareness of technology trends.
• Knowledge of ICT systems project management.
• ICT Professional Certification will be an added advantage.
• Member of a professional IT body.

SKILLS AND COMPETENCIES:

• Experience in analysis, implementation and evaluation of IT systems and their specifications.
• Project management skills.
• Innovation and creativity.
• Integrity and professionalism.
• Experience in managing ICT services budget.
• Excellent organizational and leadership skills.
• Outstanding communication skills.