Jobs at Q-Sourcing Servtec Group

Job Role Description

To support the organization, realize its strategic intent on customer Service through effectively signing up new customers’ as well as servicing the signed-up ones with the LPG cylinders filled with gas

Roles And Responsibilities

• Responsible for signing up /enrolling new customers to use LPG gas and other accessories offered by the company in their houses, preferably in the kitchen area
• Verify customer identification by checking original documents. Call back on the telephone line to confirm the phone number.
• Satisfactorily take the customer through the contract ahead of installation
• Request the customer to re-arrange the house in readiness for the cooking solution taking ventilation into consideration
• Ensure the customer/user is present at the time of installation.
• Perform the task of signing up customer, installation, battery change and cylinder change as well as any other task as may be assigned by the team leader from time to time.
• Responsible for giving honest feedback to operations on any consumer complaints.
• Responsible for the safe keeping of the support resources provided by the company to ensure smooth operations in the field (Phones, PPEs and Merchandize)
• Responsible for effectively communicating to the customers on any information that will make the experience of the customer good.
• Responsible for managing the delivery process as stipulated by the organization and use of the required technology
• Plays a role in giving vital information to the organization around the competitors activities
• Manages and maintains all the customers accounts in each area.
• Responsible for taking care of the LPG gas Cylinders and the accessories on the vehicle (TUKs, Motor Bikes, Canters, etc.)

Qualifications And Skills Required

• Form 4 Certificate, Sales qualification, and at least 2 years working in sales and customer service role
• Experience working in Sales and Customer Acquisition and customer support
• Integrity, Honesty, Commitment to Company goals
• Individual initiative good communication skills on the telephone and in person
• Friendly and helpful interpersonal style
• Ability to stay calm when customers are stressed or upset.
• Attention to detail
• Fluent in English and Kiswahili

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Job Role Description

The Executive Assistant will be responsible for managing the schedules/calendar and communications for the managing director. Their duties include prioritizing emails and phone calls, gathering documents to prepare for meetings, and presentations, and coordinating travel arrangements.

Key Roles And Responsibilities

• Maintain an accurate and up-to-date calendar for the Managing director Schedule engagements and meetings and prepare responses.
• Coordinate and follow up the organization of meetings/events and issuance of Agenda and Minutes of Meetings, facilitate logistical arrangements in collaboration with the concerned Departments.
• Assist in covering the proceedings of the Managing Directors Meetings as well as Meetings of specialized Committees established for specific project or agendas.
• Assist in preparing the periodic reports that will be sent to the Managing director or higher authority.
• Coordinate the arrangement of travel and logistical requirements of the Managing Director for missions and events.
• Provide technical and analytical assistance in the annual planning of work and coordinated activities
• Providing communication liaison roles by coordinating the flow of information to members, including summarizing reports and memos that are received before passing the information on to the Managing Director.
• Prepare information for internal and external distribution which includes letters and memos, compiling data for reports, creating presentations, writing reports and speeches, and other information preparation duties
• Set up and manage the record-keeping for the managing director, this involves both electronic and paper filing systems.

Qualifications And Education Required

• Bachelors’ Degree in a Business-related course from a recognized institution
• Minimum of five (5) years of relevant work experience, in a similar role in a co-corporate environment.
• Demonstrated proficiency in Computer applications
• Excellent presentation skills (powerpoint & excel)
• Demonstrated competence in work performance and results.
• High integrity and confidentiality
• Good communication, presentation, and interpersonal skills
• Strong analytical skills.
• Good planning and organizing skills.
• Ability to work under pressure in an unstructured way;
• Ability to perform within strict deadlines

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Job Role Description

Our client who is in the Engineering industry is looking for an energy-efficiency-minded Sales Engineer to develop and manage their sales. The preferred candidate will have a proven track record of supporting customer accounts at the corporate level as a true partner to our customers.

Roles And Responsibilities

• Sales growth for the HVACR (Heating, ventilation, air conditioning, and refrigeration) product portfolio within the assigned region of account manager territories.
• Develop an understanding of account needs within the region, key decision makers, applications, products/product development plans, and competitive situations.
• Provide input for the demand plan and rolling forecast.
• Lead customer visits and maintain/cultivate senior level customer relationships.
• Maintenance of a high-quality opportunity pipeline (MYP, NWT?).
• Identify, appoint and develop suitable sales partners to achieve strategic objectives
• Channel and performance management of appointed sales partners

Qualifications And Skills Required.

• A Bachelor’s degree, preferably in Mechanical engineering and/or Electrical engineering
• Ideally, the successful candidate will have proven experience in the refrigeration business with technical knowledge of how systems work
• The food Retail experience is an added advantage
• A minimum of 5 years of relevant sales experience in technical products related to Refrigeration, is desired.
• Distribution channel sales partner development and management

Competences

• Identified potential and ability to lead a team in the future
• Strong personal resilience and self-organization capabilities
• Fluency in English. Proficiency in an African language in the applicable country is required
• Effective communication and business acumen
• Customer-focused with the proven ability to collaborate across diverse markets and forge relationships with key stakeholders
• Personal drive to succeed and self-motivation
• Team-spirited and results orientated
• Proven critical thinking, decision-making, and problem-solving ability
• Strong influencing and negotiation ability

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Roles And Responsibilities

• Develop the business in the District Cooling area, primarily focusing on Sub-Saharan Africa, East, and West Africa, secondarily and in Africa in general.
• In this respect, you would develop the potential opportunity pipeline, which includes mapping existing systems and potential short to mid-term opportunities.
• You would also be responsible for building relationships with Key Accounts in the Sub-Saharan Africa region. Thus, you would be expected to work tightly with front-line sales and support functions in sales, as well as with regional management.
• You would implement a general District Energy strategy, specifically the part connected with District Cooling. This involves conveying the value proposition to the markets, adjusting and tailoring fitting, as well as providing feedback from the value proposition to product management.
• You will be expected to be updated on product improvement modifications and new product opportunities in the defined markets.
• The primary product groups you will develop and assess sales opportunities for the company are control components (motorized control valves, self-acting pressure independent controls, actuators, sensors, and line components e.g., ball valves) and optimization and monitoring SW, and where possible also identify opportunities for the secondary side of district cooling. The secondary product group will be energy transfer stations.

Qualifications And Skills Required.

• A Master’s degree in business/sales combined with solid business development and/or sales experience along with great communication and collaboration skills is required.
• Understanding of HVAC systems with an emphasis on District energy
• Understanding of mechanical, electronic, and SW products used in HVAC systems
• Knowledge about products used in District Cooling is an advantage
• Fluency in English, any language spoken in the African region would be an added advantage Classified as Business
• Strategic, neutral and unbiased analysis of the short and medium-term market and industry trends
• Supporting Regional Management Team on selected must-win battles
• Overseeing Public Affairs initiatives focusing on ESG Goals
• Connecting the company’s brand with Government, Trade Councils, World Economic Forum, NGOs, etc.
• Highly organized mindset, high degree of self-motivation, and ability to manage and prioritize multiple tasks and time demands effectively
• Strong mindset on how to leverage data analytics based on market analysis to improve