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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.
Brief Description
Reporting to the Head of Strategy ,The position requires comfort with ambiguity, relentless curiosity and structured thinking. The role is within Safaricom’s Business Development & Strategy Division, a team that looks to the future and shapes Safaricom’s next growth frontiers. The strategy team drives problem framing, data-driven thinking, strategic analysis, and macro-economic evaluation in order to deliver thoughtful recommendations to drive clarity of action for senior business leaders. Our approach drives a constantly evolving Safaricom that delivers on the company’s vision to Transform Lives. To assist in formulation and following through to ensure execution of Safaricom’s Corporate Strategy. Champion strategic planning by providing thought leadership on changes taking place within the industry.
The role will support and lead the elements of strategy planning & implementation within the company by providing solutions to business issues & challenges ,to provide strategic direction to the company, by constantly researching, benchmarking, publishing accurate and factual information for decision making.
Detailed Description
QUALIFICATIONS
Brief Description
Reporting to the Head of Strategy the position holder will support the strategy team deliver the strategy mandate, co-ordinate a full range of activities within the strategy section and participate in strategy initiatives as directed a position that requires comfort with ambiguity, relentless curiosity and structured thinking. The role is within Safaricom’s Business Development & Strategy Division, a team that looks to the future and shapes Safaricom’s next growth frontiers. The strategy team drives problem framing, data-driven thinking, strategic analysis, and macro-economic evaluation in order to deliver thoughtful recommendations that drive clarity of action to senior business leaders. Our approach results in an evolving Safaricom that delivers on the company’s purpose to Transform Lives.
Detailed Description
QUALIFICATIONS
Detailed Description
Reporting to the Team Leader in Customer In-Life, the holder to develop and manage premier customer relations by offering after sales support and dealing with customer escalations within defined SLAs. The holder will also ensure customers receive excellent levels of both service and customer experience across the In-life Management chain for SME.
Roles and Responsibilities
QUALIFICATIONS
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