Jobs at SBM Bank

JOB SUMMARY:

• To ensure that the Bank adheres to and is compliant with the laws, regulations and best practices pertaining to the conduct of Customer Due Diligence, Anti-Money Laundering e.g. the Proceeds of Crime and Anti-Money Laundering Act 2009 (and subsequent amendments), CBK Prudential guideline /PG/08 Proceeds of Crime and
• Money Laundering (Prevention) and Combating the Financing of Terrorism etc.

KEY RESPONSIBILITIES:

To undertake Customer Due Diligence (CDD) as per the Law, Prudential Guidelines and the Bank’s KYC/AML Policy - 35%

• To review customer KYC/AML documentation and ensure that all the requisite documentation as per the KYC/AML standards/checklist has been provided and that the information contained therein is comprehensive and consistent;
• To ensure that adequate customer KYC/AML records are maintained for all the Bank’s customers as required by law;
• To prepare and maintain case management reports for all customers whose KYC/AML files they have reviewed;
• To screen all clients at the point of on-boarding against known sanction lists, Internal blacklists and PEP databases;
• To undertake customer risk profiling as per the Bank’s KYC/AML policy;
• To undertake regular money laundering/terrorism financing risk assessment;
• To assist in updating and maintaining internal blacklists against which customers are screened;
• To conduct Enhanced Due Diligence (EDD) on customers classified as High Risk as per the Bank’s risk calculator.
• To perform other duties as may be assigned by the management.

Transaction monitoring and reporting of large cash transactions (CTRs) and suspicious transactions (STRs) to the Financial Reporting Center (FRC) - 30 %

• To review and analyse customer transaction reports on a regular basis with a view to identifying split cash transactions, large cash transactions and or any suspicious transactions for purposes of reporting to the Financial Reporting Centre (FRC;
• To follow up on alerts flagged by the AML monitoring tool and to document action taken to close the matters arising;
• To prepare and maintain reports (register) on all split transactions, large cash transactions and suspicious transactions identified;
• To request for additional supporting documentation or obtain explanations for transactions that are identified or flagged as suspicious by the automated transaction monitoring system.

Development, Implementation and Enforcement of the Bank’s KYC/AML Programme - 7.5%

• To participate in the development, implementation and enforcement of the Bank’s Know Your Customer (KYC)/Anti-Money Laundering (AML) compliance programme.
• To participate and contribute to the development and enhancement of the Bank’s KYC/AML Risk Calculator;
• To track and ensure that the agreed Turnaround Times (TATs) and Service Level Agreements (SLAs) agreed with other departments in the Bank are monitored and adhered to.

Leadership & Stakeholder Engagement - 7.5%

• To participate and assist management in promoting a culture of compliance with KYC/AML laws, regulations and policies in the bank through induction and conducting of regular training and sensitization sessions;
• To develop, implement and maintain a framework for the conduct of Know Your Customer (KYC)/Due Diligence and enforcement of the Bank’s Anti-Money Laundering (AML) compliance programme;
• To actively participate in industry forums and workshops so to keep abreast with new developments, best practices and/or changes in the laws and regulations related to KYC and AML;
• To coordinate and respond to inquiries or requests for information on the Bank’s KYC/AML programmes from the Regulator, Correspondent Banks and other interested parties.

Reporting - 20%

• To prepare and submit weekly activity reports;
• To prepare and maintain an up to date customer risk profiles register;
• To update and maintain a register of all client’s classified as Politically Exposed Persons (PEPs);
• To prepare and submit statutory / regulatory reports as required by the regulator with regards to KYC/AML;
• To prepare and maintain up to date KYC/AML compliance risk assessment reports as directed by the Manager ;
• To assist in the preparation of papers for the Management and Board giving updates on the status of compliance with the laws, regulations and policies related to KYC/AML.

KEY RELATIONSHIPS:

Direct Reports to this Position:

• KYC/AML Senior officer/Officers

Customers of this Position:

• Board Risk Committee (BARC)
• Executive Management Committee (EXCO)
• Operational Risk Committee (ORCO)
• All Branches and Departments

KNOWLEDGE, SKILLS, AND COMPETENCIES:

Knowledge; Skills and Experience required for this Role:

• At least five years’ experience in a banking environment, working in a similar role and with sound exposure
• and knowledge of KYC/AML Laws Regulations and Best Practices.
• Bachelors’ Degree and a Post Graduate Degree

Competencies required for this Role:

• Leading teams
• Working with people
• Creating and Innovating
• Delivering results and exceeding customer expectations
• Planning and Organising
• Learning and Researching
• Writing and Reporting

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JOB SUMMARY:

• The overall purpose of this role is to drive workplace banking business through sign up of scheme companies and proactively grow and deepen relationships with the existing workplace banking market.

KEY RESPONSIBILITIES:

Business - 55%

• Work with the Manager Scheme in fulfilling the set annual target as outlined in Retail Business plan by signing up of scheme companies within the identified market.
• Grow the WPB balance sheet through signing up new scheme companies and driving up the existing scheme book balances through regular interaction with company’s key contacts and driving business through the sales team.
• Ensure strategic directives are translated into feasible sales/sales support for the local market, and the risk/cost elements are managed effectively.
• Prepare strategic product presentations that demonstrate an exceptional value proposition to the respective companies that will enable them to sign up during on site activation in order to increase sales.
• Manage the schemes profitability through continuous management of arrears below 4% within allocated portfolio while ensuring no attrition.
• Provide direction and strong leadership to the team to facilitate business management and a productive working environment that fosters growth.
• Drive work place banking business by ensuring there is 100% transaction account funding for Accounts opened and 80% penetration activities within allocated schemes.
• Plan for and attend service open days within selected scheme companies to handle queries.
• Oversee schemes and ensure each has a signed agreement/signatories and an allocated credit limit.
• Prepare material and conduct training on the processes and procedures pertaining schemes to avert fraud. Identify and communicate to credit of risky trends within allocated schemes such as high job losses, cash flow constrains etc.
• Deliver a Credit Loss Ratio below 4% for all the allocated portfolios. Identify risks owing to changes within allocated schemes in good time and escalate to credit and sales teams.
• Provide the business with necessary information and statistics pertaining to sales activities on a weekly basis. Identify and follow up on all leads and cross selling opportunities for the sales team.
• Work jointly with products to structure customers offering based on need analysis, recommend and defend price change requests. Generate liabilities through cheap fixed deposits from the scheme companies and individuals.
• Analyse the potential customer’s financial position and prepare a credit paper for facilities approval. Management of the arrears within their portfolio to be below 4% of total book.
• Follow up for timely submission of company’s monthly payments by the 10th of every month.

Relationship Management - 15%

• Maintain a stable relationship with the companies’ key contacts by providing quality service and maintaining high visibility through regular courtesy calls and business lunches. Maintain an updated record on the scheme portfolio at all times to prevent lost sales.
• Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. Develop and manage relationships with decision makers and key opinion leaders within the scheme portfolio.
• Engage the sales teams regularly to drive sales activities.
• Manage customer relationships and deliver exceptional service experience by providing feedback on products, approval criteria per scheme and queries as well as carry out courtesy calls in all allocated schemes within the agreed SLAs.
• Plan for and attend service open days within selected scheme companies to handle queries.

Compliance - 10%

• Ensure complete disclosure to the customers in terms of accreditation and total credit.
• Ensure that all signed companies have allocated limits and dully signed check-off agreements as well as follow up on any breach of agreement with the Legal team.

Business Management - 10%

• Utilize MIS to monitor operational activity, progress and results-taking actions where required.
• Monitor and manage business, ensuring that the sales activities and tactics are monitored and adjusted as needed to remain competitive and to secure an increasing market share.

Human Resource - 10%

• Facilitate and manage the work context for best practice and knowledge sharing to achieve business objectives.
• Encourage open communications with team members and escalate issues where necessary as well as maintain active team engagement.
• Direct, motivate and manage assigned team of Relationship Officers, senior relationship officers and Relationship managers.

KEY RELATIONSHIPS:

Customers of this Position

• All staff & External WPB customers.

Knowledge; Skills and Experience required for this Role

Job Knowledge:

• Excellent understanding and interpretation of financial information
• Working knowledge of the Bank’s products, services
• Good understanding of the banking industry trends, regulation, banks processes & operating procedures

Job Experience:

• At least 3 years’ successful experience in sales and acquisition preferably in the banking industry.

Education:

• A Bachelor’s degree in marketing or related Business ,statistics or a related field

Competencies required for this Role

• Delivering results and meeting customer expectations
• Entrepreneurial and commercial thinking
• Relating and networking
• Persuading and influencing
• Achieving personal work goals and objectives
• Working with people
• Presenting and communicating information
• Planning and organizing

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JOB SUMMARY:

• The job holder is responsible for capturing customer feedback, understanding customer behaviour, applying segmentation and data analytics and interpreting data insights to match the right products and services to the right customer. Plays an active role in delivering flagship programmes, monitoring performance and working with the Product Marketing Manager to generate the best ROMI.

KEY RESPONSIBILITIES:

• Work with business departments on new promotions, affiliate programmes, customer retention techniques, improvements in the conversion of their messages and actions.
• Maintain a close working relationship with channel managers, branch managers and regional managers to champion customer centricity, collect data and provide timely marketing support.
• Support branches in their activations to ensure marketing collateral is in line with brand Identity.
• Provide targeted support to branches and channels in their events, promotions and campaigns.
• Define marketing plans for the business, in collaboration with other business units. Provide tactical and operational support in actualisation of these plans.
• Enhance visibility of the Bank by supporting brand merchandising and branding in alignment with the brand strategy.
• Obtain insights into customers’ usage of current products, untapped opportunities and buyer personas, through interviews, surveys, focus groups and sales data
• Review inventory levels and ensure product merchandise/communication materials are available.
• Support and work closely with the Brand Marketing team to ensure all product marketing activity is aligned with the overall brand positioning and supports the overall business objectives.
• Work alongside the Digital Marketing team to ensure all multi-channel product marketing initiatives are cohesive and deliver impactful results.
• Lean on performance reporting to understand the commercial impact of campaigns. Use campaign performance data to help inform planning and decision making.
• Managing the product marketing roadmap including SEO & SEM as well as instore branding.
• Creation of sales and marketing tools for the business units – consumer, SME and corporate.
• Identify opportunities for business sponsorships to enhance the overall brand building agenda.

Knowledge; Skills and Experience required for this Role

• Bachelor’s degree in marketing/sales, advertising, communications, business/commerce or a related field.
• Marketing related certification.
• Minimum of one (1) year relevant experience for degree holders and (2) years relevant experience for diploma holders.

Competencies required for this Role

• Ability to write complex reports and Research work.
• Analytical skills; comfortable reviewing and distilling complex groups of data. Makes decisions based on reason and insight.
• Experience in rolling out comprehensive multi-channel marketing campaigns.
• Quality work output, Contributes to team.

Customers of this Position

• Business Development Teams.
• Product Development Teams.
• Customer Experience Teams.
• Data and Analytics Teams.

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ROLE SUMMARY

• The job holder will be responsible for creating, improving, and maintaining content to drive sales, engagement, retention, leads, positive customer behavior and drive staff culture. They will also support the brand team in development of brand campaigns, from ideation, creative briefing, and execution. As part of the larger team, they will be brand custodians and support the Brand Marketing Manager in ensuring they are consistently applied on all internal and external touchpoints, online and offline.

KEY RESPONSIBILITIES

• Develop content strategy aligned with short-term and long-term marketing goals.
• Collaborate with marketing agencies and media teams to plan and develop content, style, and layout.
• Develop a functional content calendar throughout the enterprise verticals, brand, and sustainability initiatives.
• Storyboard or translate ideas to the creative team of art directors and designers.
• Execute the role as writer, editor, content strategists; be an arbiter of best practices in grammar, messaging, writing, and style.
• Use content management systems to analyze website traffic and users' engagement metrics.
• Manage content distribution to online channels and social media platforms to increase web traffic.
• Develop and execute an editorial calendar for offline media.
• Stay up to date with developments and generate innovative ideas to reach out and engage with the SBM Bank target audience.
• Execute the brand strategy, including the maintaining of style guides, brand guidelines, brand vision and value proposition for short as well as long term
• Liaise with advertising, media, and external relations teams to ensure brand consistency
• Conduct ongoing usability tests to gauge content effectiveness. Gathering data and handling analytics (or supervising agencies who do) and making recommendations based on those results. Working with owners of content to revise and measure content and marketing goals.
• Establishing workflow for requesting, creating, editing, publishing, and retiring content. Work with technical team to implement and utilize appropriate CMS.
• Supervise the maintenance of content inventories and matrices.

KNOWLEDGE, SKILLS & EXPERIENCE

• Bachelor’s Degree in Sales and Marketing or a related field or Higher Diploma in a relevant field .
• Graphic Design – Adobe CC, Canva and any other relevant tool.
• Content creation – basic photography, videography, and copywriting.
• HTML/Web application programming knowledge.
• Digital marketing/communications certification.
• Minimum of (1) year relevant experience for degree holders and (2) years relevant experience for diploma holders

COMPETENCIES

• Ability to author complex reports and Research work.
• Analytical skills.
• Quality work output, Contributes to team.
• Desktop publishing design skills.
• Copywriting skills

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JOB SUMMARY

• The job holder is responsible for managing the liquidity assets of the Bank, the liquidity of the bank, investment activities and overall Asset Liability function within Treasury.

KEY RESPONSIBILITIES

• Ensure Business Profitability through management of funds to maintain optimal balances, management of liquidity, and interest rate risk and maximising excess investment cash.
• Formulation of Asset Liability and Investment strategic plan for the department in order to meet Liquidity, revenue, investment income, Securities Trading profits and cost management targets.
• Establish and maintain relationships with local and foreign counterparties and in the process enhance lines with counterparties - local and international.
• Identify and Manage market and settlement risks that the department faces on a day to day basis. Also, ensure that all dealers stick to counterparty trading and credit limits.
• Establish and maintain high level contacts with current and targeted customers, regulatory authorities and product partners.
• Ensure compliance with bank's set risk thresholds as well as regulatory limits set by the Central Bank of Kenya
• Assist the treasurer in formulation and implementation of department and bank strategic plans.
• Arrange and attend Meetings with the Central Bank of Kenya / Key banks & Brokers, Money Market teams.
• Streamlining operation procedures and also improving on the same when necessary.
• Ensure compliance to all Risk and KYC standards.
• To arrange for Training and Development of reporting staff for acquiring and improving their job knowledge and to prepare them for future leadership positions.
• Create a professional, proactive, and performance-driven culture across the department, through motivating staff by communication and involvement, objective setting and appraisal, training and development, and recognition and appropriate reward, to enable them deliver high quality output.

ACADEMIC & PROFFESIONAL QUALIFICATIONS

• Bachelor’s degree in related specialization of study.
• Relevant Professional Qualification.
• Member of a relevant professional body.
• Proficiency in Microsoft Office Suite

SKILLS & COMPETENCIES

• Demonstrate high levels of integrity.
• Ability to communicate both inside and outside the organisation, Formal presentation.
• Dynamic, analytical and self-driven individual with the ability to work under pressure.
• A passion for performance, team player and achievement in a competitive and dynamic environment.
• Hardworking, strategically minded individual with excellent communication and interpersonal skills.
• Thorough understanding of the Forex procedures, Prudential Guidelines and practice and the ability to interact with all levels of management and staff
• Must have excellent leadership, organizational, and planning skills  Good analytical skills and problem solving skills.
• Excellent negotiating and interpersonal skills.

WORK EXPERIENCE

• Minimum of 6 years overall experience and out of which at least two (2) years should be at managerial level.

CUSTOMERS

• All Banks FIs.
• Counterparties for dealings of securities

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ROLE SUMMARY

• The position will be responsible for managing the SBM Bank’s Retail nonperforming portfolio with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives.

KEY RESPONSIBILITIES

Operations

• Manage and guide the retail recoveries team in customer debt collection including the initiation of recovery processes in line with commercial practices and Bank policy.
• Daily monitoring and manage the assigned Retail debt portfolio with a view of maximizing profitability for the Bank.
• Review the retail non performing files to identify and select non-performing accounts for recoveries in order to maintain a low percentage of Portfolio at Risk.
• Maintain and prepare bad debt recovery records and/or reports as and when required and submit them to the Supervisor.
• Recommend restructures and/or write-offs on Non-Performing Retail Accounts to the Manager Retail Recoveries for further review by the Special assets team and the Credit Committees as per Central Bank of Kenya Regulations.
• Undertake timely recovery actions through Effective communication and negotiate with Retail customers on their past due facilities while ensuring that subsequent actions on the facilities, if required, are not unduly delayed.
• Ensure compliance to the Bank’s Credit Policy and Procedures with regard to management of debt recovery process.

People Management

• Respond to customer complaints and queries and escalate unresolved cases for recovery management review and advice.
• Application of world class customer service standards at all times while handling customers issues, walk in customers and customer correspondences assigned on recovery related matters.
• Undertake periodic performance reviews (Balance score card) for the direct reportees in the retail recoveries team.
• Undertake periodic performance reviews (Balance score card) for review with the Head of Collections and Recoveries team.
• Undertake tasks promptly as delegated by the Head of Collections and Recoveries team.

Compliance

• Compliance with the SBM Bank Loss Recognition and forbearance policies.
• Compliance with the SBM Bank Credit Policy and Procedures.
• Compliance with Central Bank’s Prudential Guidelines and Risk Management guidelines.
• Compliance with Consumer Protection Act.
• Compliance with SBM Bank’s customer service standards, values and habits

KNOWLEDGE,SKILLS & EXPERIENCE

• 5 years’ experience in a debt recovery function.
• University degree in a Business related field from a recognized institution.
• Excellent Communication and Negotiation skills.

COMPETENCIES REQUIRED

• Analytical and numerical skills.
• Communication skills ( written and verbal).
• Inter-personal skills.
• Negotiation and Influencing skills.
• Spreadsheets/Database Skills.
• Planning and personal organization.
• Problem solving skills.
• Service excellence.
• Operational excellence.
• Customer handing techniques

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ROLE SUMMARY

• The overall purpose of this role is to optimise, Improve and champion efficient payment solutions by consulting, facilitating, optimising and monitoring of strategic initiatives and processes with the purpose of providing Excellent service to Branches and Business Units.

KEY RESPONSIBILITIES

Management and Development of Staff

• Maintain organised and consistent workflows in line with turnaround, cut-off times, and deadlines; value dated payments and action all foreign exchange/ bank trade exception and transaction reports to minimise risk to the bank.
• Influence the implementation of Money Transfers and strategic initiatives and ensure that appropriate action is taken.
• Manage staff performance through conducting appraisals on a quarterly basis while providing ongoing feedback for staff improvement.
• Coach and motivate staff.
• Identify training needs of staff and hold career development discussions with them.
• Ensure efficiency through monitoring of staff time management so as not to impact work performance negatively.
• Effective conflict management through providing accurate and timely resolutions to staff matters.

Customer Experience

• Ensure adherence to telephone etiquette standards.
• Ensure prompt resolution by taking ownership and attending to customer queries in accordance to the agreed 48 hours turnaround times and the laid down.

Procedures.

• Ensure that work is processed timeously and accurately in accordance to the laid down processes and procedures.
• Act as a liaison with various divisions in the bank.
• Analyze client’s needs in order to better serve them.

Transaction processing

• Ensure that all payments and receipts are accurately processed on value date.
• Ensure that all due diligent checks have been conducted with regard to compliance.
• Ensure that staff are continually updated on new types of transactions and fanouts.

Business Acumen

• Monitor costs (telephone calls, stationery, overtime costs and losses) so as to reduce costs and track revenue and recoveries and to increase revenue of the payments section.

KNOWLEDEG, SKILLS & EXPERIENCE

• Computer Literacy.
• At least 4 years’ experience in a funds transfer environment.
• An in depth knowledge of Outgoing and incoming TTs processing.
• Good knowledge of Flexcube.
• In depth knowledge of SWIFT and various messages.
• In depth knowledge of Nostro Accounts.
• A thorough understanding of operational risk (fraud, credit risk and errors).
• A basic knowledge of all payments products.
• In depth knowledge of the rules and regulations governing Foreign Trade and Exchange products from both an internal and international perspective.
• In depth knowledge of STP.
• Knowledge of basic banking accounting.
• A thorough knowledge of the Money Laundering Act

COMPETENCIES

• Delivering Results and Meeting Customer Expectations.
• Deciding and Initiating Action.
• Analysing.
• Planning and Organising.
• Achieving Personal Work Goals and Objectives.
• Leading and Supervising.
• Working with People.
• Adhering to Principles and Values

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JOB SUMMARY: 

• The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy.

KEY RESPONSIBILITIES:

Business Acquisition - 60%

• To implement the Bank's business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities, assets, products per customer.
• To formulate and implement branch business plans, forecasts, pipelines and budgets and ensure their control and periodic reviews.
• To support marketing initiatives, monitor and provide regular feedback on products performance and ensure branch staff are well versed with all the banks products.
• To maintain and submit the Branch Manager - Sales Activity Report on a regular basis as per the agreed SLAs.

Service Delivery - 10%

• To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention through effective use of tools provided such as the Customer Relationship Management platform.
• To implement and monitor the operational and business risks management guidelines for the branch to maximize profitability.
• To maintain the look, feel and physical security of the branch premises for the  benefit of staff and customers.
• To adopt and take responsibility for the daily operational routines as stipulated by the Branch Manager Daily Routine Guidelines (BM-DRG) without fail.

People Management - 20%

• To provide leadership, direction to the branch team.
• To build, develop and motivate a high performing team through performance coaching and use of the available performance management and talent management tools provided by T & OD.
• To identify training gaps and recommend on required training interventions.
• To propagate and uphold the SBM Culture and cascade the SBM Vision, Mission, Strategy, Values, 9 Habits and Core competencies to the branch team.

Compliance - 10%

• To ensure compliance with both internal and external regulatory requirements.
• To work closely with risk and compliance units to ensure effective controls to mitigate against operational and business risks.
• To ensure implementation and compliance with operational policies and procedures.

KEY RELATIONSHIPS:
Direct Reports to this Position:

• Service Delivery Manager
• Relationship Managers and Officers

Customers of this Position:

• All Branch clientele

Knowledge; Skills and Experience required for this Role:

• Be a holder of Bachelors degree in Business related field.
• Professional banking qualifications such as AKIB will be added advantage.
• Knowledge of operational policies, procedures and legalities relevant to branch operations.
• At least 5 years' managerial experience in the banking industry.

Competencies required for this Role:

•  Entrepreneurial and Commercial Thinking
• Leading and Supervising
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Delivering Results and Meeting Customer Expectations
• Deciding and Initiating Action
• Planning and Organizing