Jobs at SBM Bank

JOB SUMMARY:

Ensure timely processing of Trade Finance transactions in line with current policies and procedures and current International Chamber of Commerce guidelines, supervising some of the functions of trade services teams in line with the laid down processes and procedures and custody of documents within established standards and control.

• Guarantees
• Letters of credit- import and export
• Collections-import and export

KEY RESPONSIBILITIES:

Financial - 15%

• Enhance the bank’s revenue targets by ensuring 100% revenue collection for all trade products.
• Ensuring complete and accurate processing of all trade finance transactions and collection of commission thereof.
• Ensure staff utilizes their leave days as per HR policy.
• Adherence to stationery utilization limits as per finance approved limits.
• Eliminate financial losses emanating from processing fraudulent transactions.

Customer Perspective - 20%

• Provide a high quality of service to all clients within agreed SLAs
• Customer complaints be resolved within TAT.
• Ensure high quality of communication to internal and external clients, both verbal and written.
• Take ownership when dealing with queries or requests, offer suggestions and conclude constructively by investigating and resolving whilst protecting the banks reputation.
• No exceptions and incidents with respect to adherence to the service charter regarding customer satisfaction.

Operational Excellence - 30%

• Vetting, processing and verifying both manually and electronically the following trade products as per delegated matrix through the bank approved applications.
• Documentary collections-Both import and export
• Documentary credits/letters of credit-Both import and export
• Guarantees-Both import and export
• Examination of export and import documents as per current guidelines of the International Chamber of commerce and Trade delegated matrix
• Ensure all title documents are handled as per bank procedures and held under dual control
• Review of all closed trade transaction to confirm all is in place before archival
• Performing sanctions screening and AML checks as per sanctions policy
• Ensure all requests are properly authorized and signatures verified and meet the international trade rules before processing.
• Ensure daily reconciliation of liability accounts is done
• Managing the reporting needs as required to all stakeholders including Finance, Reconciliations, Credit
• Covering of deals with dealers where required.
• Daily actioning of incoming swifts, Nak’d swifts, payment queries and NOSTRO reports.
• Updating and follow up on any adverse incidences raised on systems or transactions until resolution.
• Timely management of UAT testing as required.
• Ensure all leave is captured on the relevant system.
• Maintenance of trade registers
• Review on efficacy of processes, controls and systems. Document actions and monitor to resolution with all stakeholders.

Risk and Control - 15%

• Ensure all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policy and Policy Standards.
• Understand and manage risks and risk incidents relevant to the role.
• Ensure adherence to the Group IT security policy and controls in accessing the system.
• Ensuring the unit achieve the set Risk & Audit rating targets for the year.
• Ensure timely closure of Audit, Risk and Compliance findings.
• Carry out RCSAs in a timely manner.
• Ensure adherence to the delegated matrix
• Comply with Operational risk in respect to protecting our people, customers, assets and the organization
• Timely update and verification of daily activities to ensure correct MI is reporting on the department’s productivity levels
• Escalation of risk issues in a timely manner.
• Ensure handover processes are adhered to before proceeding on leave.

Innovation, Change, Learning and Individual development - 20%

• Provide support to the Team Leader ensuring effective teamwork across the Trade Services.
• Provide ways and means of challenging status quo. Share knowledge, experience, best practice and provision of constructive feedback as required and when necessary.
• Support and adopt the implementation of change initiatives.
• Provide suggestions to the line manager on improvements and solutions based on knowledge of trade value chain.
• Train and develop back-ups within the department to ensure continuity of business.
• Responsible for keeping up to date with new product development and procedural changes relating to processing of trade products.
• Continuously look for opportunities to further develop own skills and expand knowledge base.
• Set personal management objectives in line with the bank strategy and personal aspirations.
• Pursue self- development to increase personal effectiveness, acknowledge strength and areas for development.
• Obtain constant feedback on personal development from your line manager and other team leaders.

KEY RELATIONSHIPS:

Direct Reports to this Position

• None 

Customers of this Position

• Trade Business Team
• Credit Department
• Treasury Department
• Treasury Operations
• Other Departments e.g. (Finance, Legal, Risk and compliance, etc.)
• Other Operations Departments
• All branches
• Trade clients

KEY COMPETENCIES:

Education and experience required

• Business graduate from an accredited University
• 4 years’ experience in trade finance operations

Knowledge and Skills

• Proficient in internal computer Operating Systems and Applications
• Numeric and Analytical skills
• Team working skills e.g. communication skills etc.
• Interpersonal skills: Enthusiastic and diligent
• Trade products knowledge
• Knowledge of the international Trade Rules governing Trade Finance
• Professional qualifications e.g. Trade (CDCS), (CSDG),(CITF) or banking an added advantage

Competencies 

• Delivering results and meeting customer expectations
• Accuracy and attention to detail
• Achieving personal work goals and objectives
• Following instructions and procedures
• Adhering to principles and values
• Applying expertise and technology
• Analyzing

Accountability

• Custody of trade documents –Responsible for ensuring safekeeping of trade documents within the branch.

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JOB SUMMARY:

The overall purpose of this role is to drive workplace banking business through sign up of scheme companies and proactively grow and deepen relationships with the existing workplace banking market in the onboarding a CASA and related Consumer Banking products.

KEY RESPONSIBILITIES:

Business Development - 55%

• Work with the Senior Manager<CB Products in fulfilling the set annual target as outlined in the CB Retail Business plan by signing up of scheme companies within the identified market.
• Grow the WPB balance sheet through signing up new scheme companies and driving up the existing scheme book balances through regular interaction with company’s key contacts and driving business through the sales team.
• Ensure strategic directives are translated into feasible sales/sales support for the local market, and the risk/cost elements are managed effectively.
• Prepare strategic product presentations that demonstrate an exceptional value proposition to the respective companies that will enable them to sign up during on site activation in order to increase sales.
• Manage the schemes profitability through continuous management of arrears below 4% within allocated portfolio while ensuring no attrition.
• Drive workplace banking business by ensuring there is 100% transaction account funding for Accounts opened and 80% penetration activities within allocated schemes.
• Plan for and attend service open days within selected scheme companies to handle queries.
• Oversee schemes and ensure each has a signed agreement/signatories and an allocated credit limit.
• Prepare material and conduct training on the processes and procedures pertaining schemes to avert fraud.
• Identify and communicate to credit of risky trends within allocated schemes such as high job losses, cash flow constrains etc.
• Deliver a Credit Loss Ratio below 4% for all the allocated portfolios.
• Identify risks owing to changes within allocated schemes in good time and escalate to credit and sales teams.
• Provide the Senior Manager CB Products with necessary information and statistics pertaining to sales activities on a weekly basis.
• Identify and follow up on all leads and cross selling opportunities for the sales team.
• Work jointly with CB products team to structure customers offering based on need analysis, recommend and defend price change requests.
• Generate liabilities through cheap fixed deposits from the scheme companies and individuals.
• Analyze the potential customer’s financial position and prepare a credit paper for facilities approval.
• Management of the arrears within their portfolio to be below 4% of total book.
• Follow up for timely submission of company’s monthly payments by the 10th of every month.

Relationship Management - 15%

• Maintain a stable relationship with the companies’ key contacts by providing quality service and maintaining high visibility through regular courtesy calls and business lunches.
• Maintain an updated record on the scheme portfolio to prevent lost sales.
• Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers.
• Develop and manage relationships with decision makers and key opinion leaders within the scheme portfolio.
• Engage the sales teams regularly to drive sales activities.
• Manage customer relationships and deliver exceptional service experience by providing feedback on products, approval criteria per scheme and queries as well as carry out courtesy calls in all allocated schemes within the agreed SLAs.
• Plan for and attend service open days within selected scheme companies to handle queries.

Compliance - 10%

• Ensure complete disclosure to the customers in terms of accreditation and total credit.
• Ensure that all signed companies have allocated limits and dully signed check-off agreements as well as follow up on any breach of agreement with the Legal team.

Business Management - 10%

• Utilize MIS to monitor operational activity, progress and results-taking actions where required.
• Monitor and manage business, ensuring that the sales activities and tactics are monitored and adjusted as needed to remain competitive and to secure an increasing market share.

Human Resource - 10%

• Facilitate and manage the work context for best practice and knowledge sharing to achieve business objectives.
• Encourage open communications with team members and escalate issues where necessary as well as maintain active team engagement.

KEY COMPETENCIES:

Knowledge: Skills and Experience required for this Role

Job Knowledge

• Excellent understanding and interpretation of financial information
• Working knowledge of the Bank’s products, services
• Good understanding of the banking industry trends, regulations, banks processes & operating procedures.

Job Experience

• At least 5 years’ successful experience in sales and acquisition, preferably in the banking industry. Three (3) Years should have been at a Managerial level while managing a team of relationship managers.

Education

• A bachelor’s degree is a mandatory requirement. Any additional professional certification in marketing or related Business, statistics or a related field will be an added advantage.
• A master’s degree in a business-related field will also be an added advantage.

Competencies required for this Role 

• Delivering results and meeting customer expectations
• Entrepreneurial and commercial thinking
• Relating and networking
• Persuading and influencing
• Achieving personal work goals and objectives
• Working with people
• Presenting and communicating information
• Planning and organizing