Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Apr 8, 2021
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
    Read more about this company

     

    Relationship Manager - Western Cluster

    Job Summary

    1. To manage and sustain a portfolio of corporate customers, building long term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    2. The primary objective is to maximize risk-adjusted portfolio contribution.
    3. The jobholder will be responsible for business development both with new customers and with existing customers where they are expected to increase “wallet share”.

    Job Description

    Main Accountabilities:

    Sales and Service: 65%

    • Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
    • Conduct annual and if appropriate, interim reviews of customers borrowing facilities
    • Conduct annual and if appropriate, interim reviews with non-borrowing customers
    • Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method
    • Deal with and find solutions to customer complaints
    • Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.
    • Research, create and follow up a target list for potential new business.

    Business Management 30%

    • Research, create and follow up on a target list for potential new business
    • Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.
    • Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information. (They will work with CMA and CCM resources to construct credit applications).
    • Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

    Staff Management 5%

    • Day to day coaching and development of Corporate Managers’ Assistants

    Personal Attributes:

    • Meeting customers needs                             
    • Business awareness                                  
    • Business development                                   
    • Managing Relationships                                
    • Innovative                                                         
    • Analysis and judgement
    • Personal Organization
    • Adaptability
    • Decision making
    • Team results
    • Active listening         

    Skills required to undertake the role:

    • Relationship skills
    • Credit Risk skills
    • General Corporate skills
    • Communications skills
    • Negotiation skills

    Knowledge of the bank’s products, services and policies required to undertake the role:

    • A detailed knowledge of the Corporate set of products as well as a broad understanding of products
    • For Complex products, will have a detailed knowledge of the requirements of the more sophisticated customers.
    • Introduce the product and co-ordinate the introduction of the relevant Group product specialist.
    • A broad understanding of policies and strategies within the country as they relate to the demands of the customer base.
    • A detailed understanding of Country and CBRM guidelines and credit risk policies.

    Other requirements specific to the role:

    • Job holders will be ACIB or equivalent.

    Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

    • Internal and external senior risk assessment and management
    • Presentation
    • Influencing and Negotiating
    • Communication

    Additional details of exceptional aspects of the demands of the role:

    • Required to form relationships with customers, therefore minimum tenure will be 2 years.
    • The jobholder will need to be able to communicate with credibility when dealing with financial controllers of companies. These customer contact points will have high expectations of the Relationship Manager in terms of professionalism, ability to add value to their business and find innovative solutions to their needs.
    • The jobholder’s portfolio will consist of a full range of Large Corporate customers who will often be subject to competitive approaches from other banks.
    • Business development activity will also be challenged by those competitive pressures.

    Education

    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    go to method of application »

    SME Relationship Manager - Mt. Kenya

    Job Summary

    1. To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
    2. The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
    3. The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.

    Job Description

    Main Accountabilities:

    Sales and Service

    Business Management

    Staff Management

    Risk & Control Objective

    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

    Technical skills / Competencies

    Personal Attributes:

    Skills required to undertake the role:

    Knowledge of the bank’s products, services and policies required to undertake the role:

    Knowledge, Expertise and Experience

    Mandatory

    Education:

    Training likely to assist effectiveness in the role, and which may have been completed prior to undertaking this role:

    Additional details of exceptional aspects of the demands of the role:

    • Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
    • Consult customer owners/managers on financial/credit issues and general business practice/ideas.
    • Determine the key messages, e.g. agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating them to customers.
    • Deal with, and find resolutions for, customer complaints.
    • Determine the products that are most effective in meeting customers needs and be able to sell these, at short notice, both reactively and proactively.
    • Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
    • Monitor and ensure adherence to risk service standards.
    • Research, create and follow up on a target list for potential new business.
    • Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
    • Gather all the required information that is needed to prepare and assess credit applications.  Role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
    • Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
    • Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
    • Adhere to procedures and guidelines within the BB RMCD.
    • Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk. 
    • Manage own leave plan.
    • Offer support as per business request.
    • Delivering results and meeting customer expectations.                                                          
    • Managing relationships                                                          
    • Personal organization                                                                              
    • Self development                                                                     
    • Adaptability                                                                                               
    • Working with others
    • Decisiveness
    • Active listening
    • Analytical thinking
    • Judgment
    • Writing and Reporting
    • Relationship skills
    • Risk skills
    • General Corporate skills
    • Leadership and team skills
    • Product skills
    • Presenting and Communicating information
    • The jobholder will be required to have a detailed knowledge of the core set of Business Banking products.
    • For Complex products, a good knowledge will be required sufficient to:-
      • Recognize the changing needs of the customer.
      • Identify products/service that best satisfies customer need.
      • Introduce the product/service.
      • Co-ordinate the introduction of the relevant Group product specialist.
      • Deal with customers directly as required.
    • A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
    • The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
    • Must have good knowledge on:-
    • Enterprise banking
    • Customer relationship management
    • Team management
    • Business Degree
    • Risk assessment and management
    • Presentation, influencing and negotiating
    • Communication
    • Required to form relationships with customers, therefore minimum tenure will be 2 years.
    • The jobholder will need to be able to communicate in such as way as to ensure their ongoing     credibility when dealing with financial controllers of companies, in addition to owner-managers.
    • The jobholder’s portfolio will consist of a full range of Business Banking customers, including the more challenging customers, who will often be subject to competitive approaches from other banks.
    • Business development activity will be similarly demanding.

    Education

    National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Absa Bank Limited Back To Home
UNICAF banner

Career Advice

INTO banner
View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
 
Send your application through

YahoomailYahoomail GmailGmail Hotmail Hotmail