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Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
Job Purpose:
The Officer will foster customer loyalty through high-quality interactions at each step. The officer will be responsible for improving the service delivery to customers have with the Finserve suite of products i.e Equitel, Jenga PGW,Jenga API, Market place and any other product under Finserve with the goal of increasing customer satisfaction. The officer will be responsible for overseeing multiple different processes, all geared towards inspecting and coordinating all the points of contact between a customer and Finserve.
The role works closely with management and a cross-section of functions within Equity bank as well as other partners.
Job Responsibilities:
Service delivery
Qualifications
Key Critical Competencies
Requirements:
Job Purpose:
The position holder will be responsible for supporting the day to day operations of Finserve (Equitel). He/she is expected to possess operational knowledge and experience of the Equity Bank culture, as well as an understanding of the Bank's processes and procedures.
Job Responsibilities/ Accountabilities:
SIM Cards Stock Management:
Activations Monitoring, trouble shooting and services:
System Availability and BSS System rights assignment:
Know Your Customer-Compliance
Service Desk Escalations:
Essential Knowledge
Requirements:
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