Latest Recruitment at BURN

About the role

• The Aftersales Service Lead Technician is responsible for supervising diagnosis, repairs, refurbishing, grading, scrapping, and quality assurance of returned induction cookers to ensure they meet defined functional, cosmetic, and firmware standards before reissue. The role focuses on ensuring high first-time fix rates, strict SOP adherence, accurate documentation, and efficient line utilisation to support scalable refurbishment operations.

Duties and Responsibilities
Lead Technical Refurbishment & Repair

• Diagnose electrical, electronic, firmware, and cosmetic faults in returned induction cookers.
• Perform component-level repairs, replacements, cleaning, and cosmetic restoration.
• Flash, update, or verify firmware in line with approved versions and SOPs.
• Conduct functional testing to confirm full operational compliance before QC handover.

 Enforce Quality & Compliance

• Ensure all refurbished units meet defined quality grades and pass final QC checks.
• Follow approved refurbishment SOPs, safety standards, and ESD procedures at all times.
• Prevent rework by ensuring repairs are completed correctly the first time.

 Ensure Documentation & Traceability

• Accurately record diagnostics, repairs performed, parts used, firmware versions, and final status in refurbishment systems.
• Maintain full traceability for each unit processed.

 Oversee Productivity & Line Efficiency

•  Meet daily and weekly refurbishment targets while maintaining quality standards.
• Actively support optimal line utilisation by minimising idle time and rework.
• Flag recurring defects, process gaps, or component failures for RCA and continuous improvement.

 Promote Collaboration & Continuous Improvement

• Work closely with QC, warehouse, and operations teams to ensure smooth unit flow.
• Support process improvements and training initiatives as refurbishment scales.

Skills and Experience

• Diploma or Certificate in Electrical/Electronics Engineering or related field.
• Hands-on experience repairing consumer electronics (induction cookers, appliances, or similar devices preferred).
• Strong understanding of PCB-level troubleshooting, power electronics, and sensors.
• Ability to follow firmware flashing and validation procedures accurately.
• High attention to detail and quality mindset.
• Ability to work in a fast-paced, target-driven environment.
• Leadership and Performance management skills.
• Good documentation and reporting skills.
• Strong problem-solving and root-cause analysis skills
• 1–3 years’ experience in electronics repair, refurbishing, or manufacturing/after-sales service.
• Prior experience in refurbishment or production-line environments is an added advantage.

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About the role

BURN is looking to hire a dedicated Recruitment Officer to support the Recruitment Team in all the recruitment processes. The successful candidate must have previous experience in full-cycle recruitment multitasking and handling several roles at a time. The ideal candidate must have worked in entry-level to senior management-level roles and have experience with face-to-face and online interviews and reporting.

Roles & Responsibilities:

• Supporting the recruiting team with administrative duties.
• Scheduling interviews and balancing calendars for hiring managers and candidates.
• Carrying out initial applicant screening.
• Sourcing and Shortlisting candidates for the various open roles.
• Sending regrets to unsuccessful candidates.
• Carrying out reference checks for candidates prior to offering letters being sent out.
• Processing background checks to verify applicant information and ensuring that the minimum hiring requirements are met.
• Use internal and external systems to advertise job vacancies as appropriate.
• Ensure compliance with employment and data protection-related legal requirements.
• Assist other managers to process job applications and respond to queries.
• Organize and take part in interview procedures as required.
• Assist with new hire onboarding (e.g., preparing documents, and coordinating orientation agendas).
• Assisting the Recruitment team with other duties.

Skills and Experience

• 4 years of proven experience as a Recruitment Officer or another recruiting-related role.
• Bachelor’s degree in HR or related field.
• Experience using recruiting software and social networks for recruiting.
• Ability to work independently and as part of a team.
• Familiarity with hiring practices and stages (screening, interview, assessment, onboarding).
• Attention to detail.
• Excellent Communication skills in both written and spoken English.
• Excellent research skills.
• Strong decision-making skills.

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About the role
The Global Head of Quality Systems is a senior leadership role responsible for defining, governing, and continuously improving BURN’s global quality strategy. The role ensures that all products manufactured and distributed by BURN consistently meet internal quality standards, regulatory and safety requirements, and customer expectations across all markets.

Duties and Responsibilities

• Global Quality Strategy & Leadership
  • Develop, implement, and continuously refine global quality strategies aligned with BURN’s business objectives, growth plans, and risk profiles.
  • Provide leadership, direction, and mentorship to quality teams across all BURN production entities to ensure consistent application of quality standards and practices.
  • Act as the global authority on quality matters, advising senior leadership on quality risks, performance, and improvement priorities.
  • Build a strong quality culture that emphasizes prevention, ownership, data-driven decision making, and continuous improvement.
• Quality Management System (QMS)
  • Oversee the global implementation, maintenance, and continuous improvement of BURN’s Quality Management System (QMS).
  • Ensure full compliance with ISO 9001 and other relevant industry and regulatory standards across all sites.
  • Lead internal audits, external audits, certifications, and management reviews, ensuring timely closure of findings and corrective actions.
  • Define and monitor key quality performance indicators (KPIs) and report regularly to executive leadership.
• Product Quality & Manufacturing Excellence
  • Establish and maintain global product quality standards to ensure consistent product performance, safety, and reliability.
  • Ensure robust quality controls across all stages of manufacturing, including incoming inspection, in-process controls, and final product release.
  • Partner with Engineering and Operations to drive process capability improvements, defect reduction, and yield optimization.
  • Support new product introduction (NPI) activities through quality planning, risk assessments, validation, and pilot builds.
  • Lead root cause analysis and corrective/preventive action (CAPA) for manufacturing and product quality issues.
• Supplier Quality Management
  • Define and oversee global supplier quality requirements, approval processes, and performance metrics.
  • Lead supplier qualifications, audits, scorecards, and ongoing performance management in collaboration with Procurement and Supply Chain teams.
  • Drive supplier corrective actions and continuous improvement initiatives to reduce defects, variability, and supply risk.
• Compliance, Regulatory & Risk Management
  • Ensure all quality assurance processes comply with regional and international regulatory, safety, and environmental requirements.
  • Maintain compliance with applicable industry certifications and standards across all operating regions.
  • Identify quality and compliance risks and implement mitigation plans.
  • Ensure accurate, complete, and auditable quality records and documentation
• Capability & Continuous Improvement
  • Build organizational capability in quality tools, methodologies, and problem-solving.
  • Champion continuous improvement initiatives, including Lean, Six Sigma, or similar methodologies, to improve quality, cost, and efficiency.

Skills and Experience

• Bachelor’s degree in engineering, manufacturing, quality, or related field.
• 10+ years of experience, with at least 3 years in senior quality management position.
• Proven experience leading quality functions in multi-site or high-volume manufacturing operations.
• Strong background in QMS implementation (e.g., ISO 9001) and audit management.
• Experience with supplier quality management and global supply chains.
• Exposure to lean manufacturing, Six Sigma, or similar continuous improvement methodologies.
• Strong leadership and people management skills.
• Excellent analytical and problem-solving capabilities.
• Deep understanding of manufacturing processes, quality tools, and risk management.
• Ability to influence cross-functional teams and senior stakeholders.
• Strong communication skills, both written and verbal.
• High integrity, attention to detail, and bias for action.
• Willingness to travel domestically and internationally as required.