Latest Recruitment at Food For Education

Position Overview:

The Customer Experience Intern supports the Customer Experience team in managing customer queries, documenting data, and learning the full Tap2Eat support process. This role provides hands-on exposure to call handling, customer communication, data capture and interpretation, and CRM and escalation tools, while contributing to excellent service delivery for parents, learners and schools.

Working under close supervision and mentorship, you will focus on developing practical skills in customer engagement, reporting, and operational support within a fast-paced, mission-driven environment.

By the end of the internship, you will be confident in handling customer queries professionally, understand Food for Education’s customer service workflows and systems, and apply best practices in data accuracy, documentation, and reporting. You will also gain hands-on experience in call center operations, feedback management, and issue resolution, contributing meaningfully to improved service delivery and customer satisfaction.

Key Responsibilities:

Customer Support

• Assist in responding to parent and school inquiries through calls, WhatsApp, or email under supervision.
• Log all interactions in the CRM system accurately and according to training guidelines.
• Support the team in following up on pending issues and ensuring timely updates are shared with customers.
• Observe and learn best practices in professional communication and customer handling.

Data Entry and Feedback Management

• Record, update, and verify customer details and case information accurately.
• Support continuous data validation, privacy compliance, and system accuracy.
• Accurately escalate all issues that need second-level support using F4E’s escalation and reporting tools.
• Assist in identifying and escalating recurring issues to support service improvement initiatives.
• Maintain confidentiality and adhere to data protection standards in all customer records.

Customer Education and Engagement

• Learn and assist in explaining Tap2Eat features and processes to parents and schools. 
• Share approved information with customers virtually or in person as guided.
• Support the CX team in updating FAQs, parent education materials, and resources for onboarding and reactivations.
• Support service survey activities through virtual interactions and in-field learners’ and teachers’ interactions.

Cross-Functional Learning

• Shadow team members to understand collaboration between Customer Experience, Tap2Eat Operations, Finance, and Field Teams.
• Participate in team meetings and contribute to discussions on service improvements.
• Learn internal workflows, escalation procedures, and all Customer Experience standard operating procedures that govern all interpersonal and stakeholder behavior and interactions.

Core Competencies

• Excellent written and verbal communication skills.
• Demonstrates curiosity to understand customer issues and suggest practical solutions.
• High attention to detail to ensure accurate data and record management.
• Patience and adaptability when dealing with diverse clients and issues.
• Willingness to learn new systems, workflows, and service tools.
• Ability to apply feedback quickly and continuously improve performance.
• Adjusts to changes in workflows, tools, or team priorities with a positive attitude.
• Comfortable working with digital tools, spreadsheets, and CRM systems.
• Understands the importance of data privacy, integrity, and confidentiality.

Role Requirements:

• Minimum of six (6) months experience working in a call center environment.
• Flexibility to work on rotational shifts running between 6:00am-11:00pm, Sunday to Friday

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About the Role
As a Learning Experience Designer you’ll play a hands-on role in:

•  Knowledge capture (30%). This entails working with teams to document how things are done (SOPs, playbooks, processes). This responsibility will mainly lie with the functional leads but support is needed to guide the format in which knowledge is captured to ensure its usability.
•  Learning design (70%). This entails taking the documented knowledge and turning it into actual training content (courses, videos, guides) that can be used by both internal staff and external stakeholders. This responsibility is 100% owned by the Learning Experience Designer. However it is important to note that the internal knowledge assets (SoPs, Playbooks etc) are an input into the learning design process, hence learning design cannot happen without the knowledge capture process.

The primary focus of this role is to strengthen internal operational learning, while leading the development of learning materials for F4E’s Centre of Excellence.

This is an exciting opportunity for someone who is excited to observe first-hand how the knowledge and learning assets they develop directly impact internal operations and support the launch of F4E’s Centre of Excellence.

Key Duties & Responsibilities

• End-to-end Learning Experience Design: Apply learning science principles to develop knowledge artefacts and learning initiatives that enhance staff understanding and performance. This includes mapping stakeholder needs to ensure the artefacts developed meet the desired needs.
• Content Creation: Develop clear, practical, accessible, and jargon-free content and course materials in various formats such as text, video and diagrams for staff of all levels that align with our objectives. This could entail development of ‘how-to’ content that can be used internally e.g playbooks and working with the Centre of Excellence team to develop curriculum for other organisations within the school feeding ecosystem or governments.
• Learning Management System Selection & Management: Support the design and implementation of the LMS in collaboration with the tech and L&D team to ensure that the learning tool selected enhances the learning experience both for internal staff and external stakeholders.
• Evaluation: Embedded Impact and Learning (EIL) feedback loops to continuously assess and improve course content and learning initiatives based on feedback and performance metrics.
• Stakeholder Engagement & Cross-Functional Collaboration: Work closely with subject matter experts, and other stakeholders to extract the relevant information needed to develop the desired knowledge and learning assets.

Desired Qualities

• At least 4 years experience in instructional design, experience design, or a related role, with proven experience in creating clear, practical, and engaging educational content and developing an educational program end-to-end.
• Ability to develop learning content in multiple formats such as text, video, images, etc. to suit various learning styles.
• Ability to design learning assessment artefacts.
• Research capabilities and strong writing and communication skills, with the ability to simplify complex processes.
• Experience with learning management systems (LMS) and other relevant learning technologies.
• Comfortable partnering with technology teams and excited about using digital tools to improve learning and operations.
• Experience working in large organisations with field staff on-ground.
• Must be detail-oriented and possess excellent organisational and analytical skills with the ability to multitask, prioritise, complete work accurately, meet deadlines, and follow through.
• Highly organized, detail-oriented, and comfortable managing multiple tasks.
• Strong interpersonal skills such as ability to build trust and collaborate across teams.
• Proactive, curious, and motivated by a strong sense of ownership.
• Commitment to Food for Education’s mission and values.

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About the Role

As Food4Education scales toward serving 1 million learners in Kenya by 2027 and 3 million across Africa by 2030, our Impact team is restructuring around four integrated workstreams: Measurement Systems & Data Quality; Field Data Collection & Quality; Research & Evaluation; and Insights, Reporting & Learning. The reliability of everything we report — to leadership, to donors, to government partners — depends on data being collected accurately at the source and structured cleanly upstream.

The Intern, Measurement Systems & Field Data Quality, works across two of our workstreams supporting the Associates who lead each. The intern will help design and refine data collection tools, run quality checks on incoming monitoring data, support training and coordination with field teams collecting data in schools and counties, and help document the standards and protocols that keep our data reliable as we scale. The role is designed as a structured learning experience: the intern will gain hands-on exposure to indicator design, tool development, field training, data quality assurance, and analysis, with coaching from experienced M&E practitioners.

Key Responsibilities

Measurement systems & data quality (~60%)

• Support the Senior Associate, Data Systems, Quality & Analysis to build and refine digital data collection tools (KoboToolbox, ODK, SurveyCTO, CommCare or equivalent) for routine monitoring across schools, kitchens, and field activities.
• Run regular data quality checks on incoming monitoring datasets — looking for completeness, consistency, missing values, outliers, and adherence to indicator definitions — and document issues for follow-up with field teams.
• Help maintain indicator definitions, data dictionaries, and tool change logs so that what we measure stays standardized across regions and over time.
• Conduct basic descriptive analyses of monitoring data in Excel, Google Sheets, STATA, R, or Python to help the team see what is happening in the field and surface anomalies early.

Field data collection & quality (~40%)

• Support the Senior Associate, Field Monitoring & Accountability to plan and prepare data collection rounds with school leads, RPDAs, customer service teams, and other field roles.
• Co-facilitate enumerator and field team trainings on tools, protocols, ethics, informed consent, and confidentiality — and help develop simple training materials, checklists, and job aids.
• Conduct field visits to selected schools and county sites to observe data collection in practice, troubleshoot issues, and bring back ground-truth that improves tools and training.
• Support pilot tests of new tools and indicators, document what works and what doesn’t, and help iterate before full roll-out.
• Cross-cutting
• Help document standard operating procedures, QA protocols, and field guides so the next person inheriting this work has a clear playbook.
• Participate in team learning sessions, sprint reviews, and OKR check-ins, and present your own work and findings on a regular cadence.
• Take on stretch assignments aligned to your learning goals — for example, supporting an evaluation, contributing to a learning brief, or running a focused analysis.

Minimum Requirements

Education

Currently enrolled in or recently completed a Bachelor’s or Master’s degree in Social Sciences, Statistics, Economics, Development Studies, Data Science, Public Health, Nutrition or a related field. Coursework or specialisation in monitoring & evaluation, research methods, or applied data analysis is desirable.

Experience

• At least 1–3 years of practical experience in data collection, enumeration, M&E, research, or community-based program work — paid, volunteer, internship, fieldwork, or research assistant experience all count.
• Hands-on experience using mobile data collection tools such as KoboToolbox, ODK, CommCare, or SurveyCTO in real field settings, including handling sensitive or confidential data.
• Some exposure to data quality checking, cleaning, or verification — spotting inconsistencies, flagging missing data, and following up with sources.
• Experience working with vulnerable, diverse, or community-based populations, with demonstrated commitment to ethical data handling, informed consent, and confidentiality, is a strong plus.

Skills & Competencies

• Comfortable with Excel and/or Google Sheets for organizing and analyzing data.
• Detail-oriented and methodical — catches the small things in a dataset, a tool, or a protocol that others miss.
• Strong written communication: can document what you did, what you found, and what should change, in a way someone else can act on.
• Strong interpersonal and facilitation skills — able to build trust with field teams, school staff, and community members from a wide range of backgrounds.
• Curious, coachable, and proactive: asks why, takes feedback well, and follows through without being chased.
• Working proficiency in English and Kiswahili required; additional Kenyan or regional languages are an added advantage.

Preferred Qualifications

• Background in nutrition, public health, food production, or other experience relevant to F4E’s school feeding work.
• Prior experience supporting enumerator or field team trainings, or co-facilitating community sessions.
• Familiarity with quantitative and qualitative data collection and analysis.
• Comfort with travel to school and county sites for field visits and data collection support.

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About the Role

As Food4Education scales toward serving 1 million learners in Kenya by 2027 and 3 million across Africa by 2030, our Impact team handles four integrated workstreams: Measurement Systems & Data Quality; Field Data Collection & Quality; Research & Evaluation; and Insights, Reporting & Learning. The Manager, Impact Systems & Quality is a new coordination and quality-oversight role created to close the gap between strategy and execution as we scale.

The Manager owns the day-to-day rhythm of the Impact team — leading workflow management, planning, and delivery across all four workstreams, and providing the first layer of technical and quality review before outputs reach senior leadership. The role ensures associates are well-supported, workplans are realistic and visible, dependencies are surfaced early, and OKRs are tracked transparently. 

The Manager combines strong M&E methodological judgment with the operational discipline and strategic planning needed to run multiple concurrent workstreams, juggling the ebbs and flows of the school calendar, building strong cross-departmental relationships to understand when field and customer service teams have bandwidth to collect data, choreographing tools and timelines so peak-activity weeks run smoothly, and routing analysis, documentation, and design work into the slower windows between collection cycles and during school closures.

Key Responsibilities

Cross-workstream coordination & delivery management

• Run end-to-end project management across the four Impact workstreams (Measurement Systems & Data Quality, Field Data Collection & Quality, Research & Evaluation, Insights, Reporting & Learning), using Gantt charts, sprint/scrum-style cycles, and Notion-based workplans to sequence dependencies, manage capacity, and keep delivery on track.
• Maintain a single source of truth for priorities, milestones, risks, and capacity across the team — and provide leadership with concise weekly/monthly updates on where each workstream stands, what is at risk, and what decisions are needed.
• Lead the team’s OKR cycle: translate strategic objectives into measurable team and individual key results, run regular check-ins, track progress, and flag drift early so course-corrections happen in-cycle rather than at quarter-end.
• Support associates to develop and maintain workplans, timelines, and operating routines (stand-ups, sprint reviews, retrospectives) that keep work predictable and visible.

Quality oversight & technical review

• Serve as the first layer of quality review for all outputs produced by associates — indicators and frameworks, data collection tools, monitoring datasets, evaluation protocols, dashboards, and reports — before they move to the Senior Manager or Head of Impact.
• Apply M&E methodological rigor to flag errors, methodological weaknesses, sampling issues, indicator misalignment with the Theory of Change, and data quality risks; provide structured, actionable feedback that strengthens both the output and the associate’s capability.
• Partner with the Senior Associate – Data Systems, Quality & Analysis to ensure indicator definitions, QA protocols, and data collection tools are standardized across all operational sites and aligned with BI/data warehouse requirements.

People management & capability building

• Directly manage the Impact associate team across workstreams, including weekly 1:1s, performance management, coaching, and career development.
• Hold associates accountable for delivery commitments and updates, while creating the structures — templates, peer review, documentation standards — that make consistent quality the default.
• Coach associates to grow — strengthening their M&E methods, analytical depth, and delivery skills through structured feedback, stretch assignments, and access to relevant training, so every review cycle is also a learning moment.

Stakeholder & systems alignment

• Coordinate closely with Operations, BI/Tech, Legal, and Development teams to align Impact deliverables with field realities, data infrastructure, ethics requirements, and donor commitments.
• Translate strategy from the Head of Impact and Senior Manager into executable work plans and ensure progress, blockers, and decisions flow back up cleanly.

Minimum Requirements

Education

Bachelor’s degree in Statistics, Economics, Public Health, Development Studies, Social Sciences, Data Science, or a related field. A Master’s degree in M&E, Public Policy, Development Economics, Statistics, or a related discipline is strongly preferred.

Experience

• Minimum 6–8 years of progressive experience in monitoring, evaluation, accountability, research and learning (MEARL), with at least 2–3 years managing people and multi-stream workplans in a fast-scaling organization.
• Demonstrated experience designing and managing M&E systems end-to-end — from indicator design and Theory of Change articulation through tool development, data collection, QA, analysis, and reporting.
• Track record of running structured project management cadences (sprints/scrum, Gantt-based planning, OKR cycles) across multiple concurrent workstreams and reporting clearly to senior leadership.
• Hands-on experience reviewing the technical work of more junior staff — catching methodological errors, sampling issues, indicator misalignment, and data quality problems — and giving feedback that improves both the output and the team member.
• Experience working with cross-functional teams (Operations, BI/Data, Programs, Development) to align measurement with operational realities and donor reporting requirements.

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About the Role

As Food4Education scales to reach 1 million learners in Kenya by 2027 and 3 million across Africa by 2030, the volume and importance of evidence we generate is growing fast. The Impact team handles four integrated workstreams — Measurement Systems & Data Quality; Field Data Collection & Quality; Research & Evaluation; and Insights, Reporting & Learning — to ensure every data point translates into a decision.

The Senior Associate, Insights, Learning & Reporting owns the “use” and “learn” stages of our impact system. The role turns monitoring data, evaluation findings, and field intelligence into clear reports, compelling visuals, and decision-ready insights for internal leadership, program teams, donors, and external partners. The Senior Associate works closely with the rest of the Impact Team, our Communications team, our Business Insights team, and consultant designers to ensure that the story we tell is accurate, well-sourced, and actionable — and that recommendations are tracked through to adoption.

Key Responsibilities

Reporting & insight generation

• Lead the production of internal and external impact reports, donor reports, board updates, learning briefs, and presentations — owning the end-to-end process from data pull to final design-quality output.
• Translate complex monitoring and evaluation data into clear narratives, visuals, and “so what” insights that help leadership and program teams make decisions.
• Maintain a reporting calendar that maps every recurring deliverable to its data sources, owners, review cycles, and deadlines, and ensures timeliness across all reporting commitments.
• Balance methodological precision with communication clarity: keep the thread of sample size, design, and limitations intact internally, while producing simple, decision-ready facts externally.

Data visualization & storytelling

• Partner with Measurement Systems teammates and the BI/Tech team to specify and review dashboards, ensuring reported metrics align with indicator definitions, the Theory of Change, and donor commitments.
• Work with designers to produce visually compelling, accessible, and on-brand reports, infographics, and presentation decks; uphold a consistent visual identity for Impact outputs.
• Build reusable templates, chart libraries, and report components that improve speed and consistency across the team.

Learning & adoption

• Facilitate learning sessions that close the loop between evidence and action — surfacing what data is telling us, what we should change, and who needs to act.
• Track recommendations from evaluations, monitoring reviews, and learning sessions through to adoption, and report regularly on what has shifted as a result.
• Document institutional knowledge so that lessons travel across teams, regions, and time.

Quality assurance & cross-team coordination

• Apply rigorous QA to every output: triangulate figures across sources, audit indicator definitions, verify disaggregation, and ensure citations and methodologies are transparent.
• Coordinate with Senior Associates across Data Systems, Field Monitoring, and Research & Evaluation to integrate inputs into coherent insights products.
• Support the Manager and Senior Manager with cross-cutting analyses, ad-hoc deep dives, and inputs to strategy and grant-making conversations.

Minimum Requirements

Education

Bachelor’s degree in Statistics, Economics, Public Health, Development Studies, Social Sciences, Communications, Data Science, or a related field. Postgraduate training in M&E, public policy, data analytics, or a related discipline is an added advantage.

Experience

• Minimum 4–6 years of relevant experience in M&E, research, communications, or insights/analytics roles, with at least 2 years focused on producing reports and insights for senior or external audiences.
• Demonstrated portfolio of high-quality reports, dashboards, presentations, or learning products you personally led from data to final output.
• Experience working with monitoring or program data in education, nutrition, public health, or large-scale service delivery contexts is strongly preferred.
• Experience collaborating with BI/data engineering, design, and program teams to deliver polished, decision-ready outputs.

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About the Role

Food4Education is experiencing rapid growth, and we are seeking a highly motivated, creative Sr. Manager, Development to help fuel our expansion. The Sr. Manager, Development, plays a critical role in strategy development, relationship management, and donor experience within Food4Education’s growing fundraising team. The Sr. Manager will serve as a thought partner with other senior members of the Development team to identify new and innovative funding streams and support strategy development and execution. The Sr. Manager, Development will manage a portfolio of donors, contribute to strategy development and execution, and create a best-in-class donor experience. S/he will also be responsible for managing an associate.

Key Responsibilities

Relationship Management & Fundraising Strategy (40%)

• Support development, updating, and execution of a comprehensive fundraising strategy targeting new revenue sources and bolstering current revenue sources to support school feeding initiatives.
• Manage relationships with donors from end to end, including philanthropic foundations, fostering engagement and stewardship throughout the giving lifecycle.
• Host prospective and current donor visits to see F4E operations as a key lever in the grants lifecycle. This also includes all pre-work and communication leading up to visits.

Proposal Development, Due Diligence, and Reporting (20%)

• Oversee the writing of and personally edit high-quality grant proposals, reports, and donor materials for a diverse set of donor audiences.
• Lead and/or support due diligence processes with funders, acting as the main point of contact for funders at F4E. This includes working across teams for financial models, operational information, and any other relevant data.
• Project manage and collaborate across teams to ensure the most up-to-date information for all F4E written materials and alignment with organizational objectives.  
• Together with associates, conduct market research to identify and assess funding opportunities from diverse sources.

Team Leadership & Capacity Building (15%)

• Manage a Development Associate, providing guidance, support, and mentorship to achieve fundraising targets and objectives.
• Work with the Development Lead and Head of US Philanthropy as a thought partner on special projects
• Collaborate with the fundraising department’s senior managers and leadership on a variety of strategic and team topics and initiatives.

Donor Experience (25%)

• Define and oversee F4E’s end-to-end donor experience strategy for both active donors and prospects, from first engagement through long-term partnership
• Working closely with members of the Development team, implement best-in-class donor touchpoints, including onboarding, communications, site visits,  reporting moments, and renewal conversations
• Work cross-functionally with programs, operations, communications, and leadership to ensure donor experiences are seamless, high-quality, and reflective of F4E’s impact and values
• Continuously assess and improve donor experience through feedback, reflection, and iteration

Minimum Requirements

Education 

• Bachelor’s degree required 

Experience 

• 8-10 years of cumulative experience, including at least 3 years in fundraising or international development, ideally within a social enterprise context
• At least 5 years of experience in managing, coaching, and mentoring a team of high-achieving, early-career professionals

Skills & Competencies

• Deep understanding of program management in an international development context
• Demonstrated success in securing funding from bilateral, multilateral, and major philanthropic foundations
• Excellent and clear written and verbal communication skills, with a strong track record in proposal writing and editing written fundraising materials
• Proactive, self-motivated, and capable of working independently while ensuring follow-through on all initiatives
• Strategic thinker with a keen attention to detail and a strong ability to execute strategy

Preferred Qualifications

• Master’s degree 
• Experience with Salesforce or other CRM systems