Latest Recruitment at Keep IT Cool

Job Summary

The Field Sales Associate is responsible for driving customer acquisition, increasing sales, and building lasting customer relationships within an assigned territory. The role promotes Keep IT Cool's products and services while supporting market expansion, customer retention, and revenue growth.

Key Responsibilities

Customer Acquisition

• Prospect and acquire new customers within assigned territories.
• Conduct daily field visits to restaurants, hotels, cafés, retailers, butcheries, institutions, SMEs, and residential communities.
• Register new customers on the Markiti platform.
• Build and maintain a healthy sales pipeline.

Sales Execution

• Sell fresh fish, chicken, cold chain services, cooling solutions, and other Keep IT Cool products.
• Achieve daily, weekly, monthly, and quarterly sales targets.
• Execute promotions and commercial campaigns.
• Increase customer order frequency and average order value.

Customer Relationship Management

• Build and maintain strong customer relationships.
• Conduct regular customer follow-up visits.
• Identify upselling and cross-selling opportunities.
• Resolve or escalate customer issues promptly.

Territory Development

• Develop assigned territories and identify new business opportunities.
• Support commercial activities during new hub launches.
• Expand market coverage and increase customer penetration.

Trade Marketing & Activations

• Participate in roadshows, product demonstrations, exhibitions, and community activations.
• Support marketing campaigns and promotional activities.
• Increase brand awareness within assigned territories.

Sales Operations

• Maintain accurate CRM records.
• Submit daily and weekly sales reports.
• Monitor customer activity and sales performance.
• Comply with company sales processes and policies.

Market Intelligence

• Monitor competitor activities and market trends.
• Collect customer feedback.
• Recommend opportunities to improve products, pricing, and customer experience.

Key Performance Indicators (KPIs)

• New Customers Acquired
• Monthly Revenue
• Active Customers
• Sales Conversion Rate
• Repeat Purchase Rate
• Customer Visits Completed
• Territory Coverage
• CRM Compliance

​Requirements

Qualifications

• Diploma or Bachelor's degree in Business, Marketing, Sales, or a related field.
• Minimum 2 years' experience in field sales or business development.
• Experience in FMCG, food distribution, retail, or agribusiness is an advantage.
• Experience using CRM systems is preferred.

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Job Description

The Customer Success Lead is responsible for ensuring customers achieve maximum value from Keep IT Cool's products and services. The role leads customer onboarding, retention, customer support, and account growth while working closely with Sales, Operations, and Marketing to deliver an exceptional customer experience.

Key Responsibilities

Customer Success Strategy

• Develop and implement customer success strategies that improve retention and loyalty.
• Establish customer service standards and operating procedures.
• Lead and coach the Customer Success team.

Customer Onboarding

• Ensure new customers are successfully onboarded onto Markiti.
• Coordinate customer training and product education.
• Monitor first-order success and early customer adoption.

Customer Retention & Growth

• Reduce customer churn through proactive engagement.
• Increase repeat purchases and customer lifetime value.
• Identify upselling and cross-selling opportunities.
• Conduct regular customer business reviews.

Customer Experience

• Resolve escalated customer issues.
• Measure customer satisfaction through CSAT and NPS.
• Gather customer feedback and recommend service improvements.

Collaboration

• Work closely with Sales to ensure seamless customer handovers.
• Partner with Operations and Dispatch to improve service delivery.
• Collaborate with Marketing on customer engagement campaigns.

KPIs

• Customer Retention
• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)
• Repeat Purchase Rate
• Customer Lifetime Value
• Churn Rate
• Upsell Revenue(Basket Size)

Requirements

Qualifications

• Bachelor's degree in Business, Marketing, Customer Experience, or a related field.
• Minimum four (4) years' experience in Customer Success, Account Management, or Customer Service.
• Experience in FMCG, logistics, retail, food distribution, or technology is an advantage.

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Job Description

The Marketing Lead is responsible for developing and executing integrated marketing strategies that increase brand awareness, generate qualified leads, drive customer acquisition, and support revenue growth across Keep IT Cool's business lines.

The role will lead brand marketing, digital marketing, trade marketing, customer campaigns, community activations, product launches, and communications while working closely with the Sales and Customer Success teams to achieve commercial objectives.

Key Responsibilities

Brand & Marketing Strategy

• Develop and execute annual marketing strategies aligned with commercial goals.
• Position Keep IT Cool and Markiti as market leaders in sustainable cold chain and fresh food distribution.
• Ensure consistent brand identity across all channels.

Demand Generation

• Generate qualified sales leads for the Commercial team.
• Develop campaigns targeting restaurants, hotels, retailers, institutions, SMEs, and households.
• Support market expansion into new counties and hubs.

Digital Marketing

• Manage the company's website and Markiti digital platforms.
• Plan and execute digital campaigns across social media, Google, email, and SMS.
• Improve website traffic, engagement, and lead conversion.

Trade Marketing & Activations

• Plan and coordinate roadshows, exhibitions, product sampling, and trade activations.
• Support commercial launches of new hubs and territories.
• Develop promotional campaigns that increase customer acquisition and repeat purchases.

Content & Communications

• Develop marketing collateral, presentations, brochures, newsletters, and case studies.
• Manage public relations, media engagement, and storytelling.
• Coordinate photography, videography, and campaign content.

Market Intelligence

• Conduct market research and competitor analysis.
• Monitor customer trends and campaign performance.
• Recommend improvements based on customer insights and data.

Marketing Performance

• Measure campaign effectiveness using analytics and dashboards.
• Optimize customer acquisition costs and return on marketing investment.
• Produce monthly marketing performance reports.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• Minimum 2 years of marketing experience.
• Experience in FMCG, retail, food distribution, agribusiness, logistics, or technology is preferred.
• Strong experience in digital marketing, campaign management, and brand development.
• Experience using CRM and marketing automation tools is an advantage.

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Job Description

The Regional Sales Manager is responsible for leading field sales operations across Keep IT Cool's hub network to accelerate customer acquisition, revenue growth, and market expansion. The role oversees Field Sales Associates and ensures consistent execution of commercial strategies that drive sales of fresh fish, chicken, cold chain services, cooling solutions, and the Markiti marketplace.

The successful candidate will combine strong leadership, commercial execution, and market development skills to grow Keep IT Cool's presence across existing and new markets while delivering an exceptional customer experience.

Key Responsibilities

Sales Leadership

• Lead, coach, mentor, and develop Field Sales Associates across assigned hubs.
• Build a high-performing sales culture focused on accountability, customer satisfaction, collaboration, and results.
• Conduct regular field visits, coaching sessions, performance reviews, and sales meetings.
• Recruit, onboard, train, and continuously develop Field Sales Associates.
• Foster a performance-driven environment that encourages learning, ownership, and continuous improvement.

Revenue Growth

• Deliver monthly, quarterly, and annual sales, revenue, and gross margin targets.
• Drive sales growth across fresh fish, chicken, cold chain services, cooling solutions, value-added products, and the Markiti marketplace.
• Monitor sales performance and implement corrective actions to achieve commercial targets.
• Improve sales productivity, profitability, and territory performance across all assigned hubs.
• Support the achievement of company growth objectives through disciplined sales execution.

Customer Acquisition

• Develop territory plans that maximize customer acquisition and market coverage.
• Identify, prospect, and convert new customers across restaurants, hotels, cafés, retailers, supermarkets, butcheries, institutions, wholesalers, SMEs, corporate clients, and residential communities.
• Build and maintain a healthy sales pipeline that supports sustainable business growth.
• Increase market penetration by expanding Keep IT Cool's customer base and strengthening relationships with existing customers.

New Hub Expansion

• Lead the commercial planning and successful launch of new hubs and territories.
• Develop go-to-market strategies in collaboration with the Commercial Manager and Marketing Lead.
• Conduct market assessments to identify customer opportunities, competitors, and priority sales channels.
• Recruit, onboard, and coach Field Sales Associates supporting new hubs.
• Build customer pipelines before and after hub launches to accelerate customer acquisition and revenue generation.
• Coordinate commercial activations, roadshows, product demonstrations, and community engagement activities during new hub launches.
• Monitor commercial performance of new hubs and implement improvement plans to achieve growth and profitability targets.

Customer Relationship Management

• Build and maintain strong relationships with strategic customers, distributors, and channel partners.
• Drive customer retention, repeat purchases, and long-term account growth.
• Identify opportunities for upselling and cross-selling across Keep IT Cool's products and services.
• Work closely with the Customer Success team to resolve customer issues and deliver an exceptional customer experience.
• Ensure customer feedback is captured and translated into service improvements.

Sales Operations

• Monitor and manage regional sales pipelines, forecasts, and territory performance.
• Ensure accurate and timely CRM updates by all Field Sales Associates.
• Analyse sales performance, customer trends, and conversion rates to support data-driven decision-making.
• Prepare weekly, monthly, and quarterly sales reports for the Commercial Manager.
• Ensure compliance with company sales processes, reporting standards, and commercial policies.

Trade Marketing & Activations

• Coordinate trade marketing activities, product demonstrations, exhibitions, roadshows, and community activations.
• Support promotional campaigns and product launches in collaboration with the Marketing team.
• Increase brand visibility and customer engagement across assigned territories.
• Measure the effectiveness of commercial activations and recommend improvements to maximize impact.

Cross-Functional Collaboration

• Work closely with the Marketing team to generate qualified leads and execute integrated commercial campaigns.
• Partner with Operations, Dispatch, and Supply Chain teams to ensure timely order fulfilment and excellent service delivery.
• Collaborate with Customer Success to improve customer satisfaction, retention, and repeat business.
• Coordinate with Finance on collections, customer account reconciliations, and commercial reporting.
• Work with Production and Procurement teams to align product availability with customer demand and sales forecasts.

Market Intelligence

• Monitor competitor activities, pricing, promotions, and emerging market trends.
• Gather customer feedback and recommend improvements to products, pricing, and service delivery.
• Identify new commercial opportunities, partnerships, and distribution channels.
• Provide regular market intelligence and commercial insights to support strategic decision-making and business growth.

Requirements

• Bachelor's Diploma/Degree.
• Minimum 5 years sales experience.
• Minimum 3 years managing field teams.