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  • Posted: Jan 17, 2025
    Deadline: Not specified
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    Marie Stopes International is an international non-governmental organisation providing contraception and safe abortion services in 37 countries around the world. Marie Stopes International as an organisation lobbies in favour of access to abortion, and provides a variety of sexual and reproductive healthcare services including advice, vasectomies, and aborti...
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    Pillar 2 Administrative Assistant

    Key Responsibilities

    • Collate field reports on monthly basis for operations support and compliance officer review and approval.
    • Generate reports from various operations system for daily reporting to Operations support & compliance officer.
    • Raise all requests on the system on behalf of the Department and ensure prompt follow up with P&L for timely delivery.
    • Support the Field teams in ensuring the logistic support is offered including conference package, Accommodations, Vehicle requests -payments of hotels/suppliers for trainings and other conferences.
    • Collate and file all centres, departments, and staff licenses, with an active tracker on validity periods and notify the respective centre/teams when renewal is due.
    • Review and escalate SRN (store requisition notes) for further approvals and processing of the order by P&L.
    • Collate and file and track all centres referral MoU’s with hospitals and with emergencies doctors.
    • Frequent confirmation and dissemination of ambulance details, MoU’s, hotlines, and share as possible.
    • Support the department in organizing review meetings, including appropriate documentation of all meetings proceedings, action points, and progress against action points from previous meetings.
    • Collate and review of all claim forms in the departments for completeness and accuracy as per policy and escalating for further review and approval(s).
    • Review completeness and accuracy of cash request and/or surrenders documents before escalating for subsequent reviews and approval(s).
    • Archiving of all centres operational data and information relating to performance on SharePoint.
    • Documentation- accurate filing of all documents including staff and facility licenses, reports, workplans.
    • Conduct special delegated projects and other assignments as per the respective line manager requests.
    • Online archiving of all reports from field teams for ease of retrieval and future reference. 

    REQUIREMENTS

    Knowledge, skills, and attitudes

    Qualifications:

    • Diploma/bachelor’s degree in a business related course.
    • At least 3 years working experience in commercial operations, supporting a chain of reputable hospital/medical facility.

    Skills:

    • Proven experience as an Administrative Assistant or Office Admin Assistant
    • High regard for confidentiality and demonstrable integrity
    • Knowledge of office management systems and procedures
    • Commitment to excellent client care and the delivery of client-focused services.
    • High level of attention to detail
    • Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
    • Excellent time management skills and the ability to prioritize work.
    • Proactive and anticipate need from teams and support.
    • Strong organizational skills with the ability to multi-task
    • Ability to work flexibly to meet service needs
    • Communication skills: to convey message clearly and concisely, in a manner appropriate to the target audience both in writing and verbally 
    • High level of professionalism and management of clients
    • Team player who accepts constructive criticism and is comfortable with giving constructive criticism.
    • Ability to remain calm under pressure

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    Client Activation Officer

    REQUIREMENTS

    Skills and Experience

    Qualifications:

    •  Bachelor’s Degree or diploma in marketing, Communications, Administration, Project Management or Health Management
    • Other professional qualifications, ideally in Project Management, Communications and Marketing desired

    Skills and Experience:

    • At least Two (2) years post qualification experience in working with NGOs and/or government agencies in a similar role.
    • Commercially minded.
    • Excellent communication skills – written and verbal skills. Fluent English language skills required.
    • Ability to translate data and research into actionable insights for marketing strategic decision making.
    • Very comfortable with using key financial & marketing metrics and extremely commercially minded.
    • Highly developed planning and organisational skills with the ability to juggle multiple projects to deliver with quality and on time.
    • Ability to build relationships across teams, with evidence of highly sensitive cross-cultural skills and good influencing and negotiation skills.
    • Action and results orientated with ability to stay on track and thrive when working under tight deadlines.
    • Ability to train, mentor and develop skills within others.
    • Ability to translate complex information into a format and language that can be understood by a wide range of people and present in a compelling and engaging way.
    • Ability to work independently with minimal supervision

    Attitude / Motivation:

    • Commercially minded
    • A strong supporter of the cause of family planning and a woman’s right to safe abortion (Pro-choice).
    • Resilient, flexible, positive attitude and can thrive in fast-paced, dynamic environments.
    • Curious about emerging developments within our sector and passionate about building best practice.
    • Actively seeks out feedback on their performance (both results and behaviours) with a view to continuously learning and developing.
    • Willing to help with a wide range of marketing projects, as and when required
       

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    Technical Product & Sales Officer

    Key Responsibilities

    New Product Portfolio Strategy and Market Research

    • Conduct comprehensive market research to identify high-demand, low-supply opportunities for new products.
    • Develop a pipeline of innovative product ideas informed by market trends, consumer needs, and competitive analysis.
    • Collaborate with internal and external stakeholders to assess feasibility and align on product development initiatives.
    • Analyze data on market dynamics, competition, and consumer preferences to guide strategic decision-making.

     Support New Product Portfolio Strategy and Launch

    • Assist in launching new products by working closely with Global Marketing and Regulatory teams to adapt files for registration (e.g., product artwork).
    • Gather data to support product specifications, including competitor analysis for pricing, packaging configuration, promotional packs, and artwork design.
    • Collaborate with the global Legal team for trademark submissions, including global trademark searches and exploring local trademark options when required.

    Product Launch Materials and Communication

    • Develop and deliver launch materials and communication plans for internal and external customers, including preparation for Pharmacy and Poisons Board (PPB) submissions.
    • Champion the product pipeline by assisting local teams in securing incremental funding for product launches.

    Business and Market Analysis

    • Analyze the business environment, competitive landscape, and market trends using marketing tools to build robust business cases and support Marketing and Sales Plans for new products.
    • Conduct SWOT analyses, set marketing objectives and strategies, and create timetables to ensure alignment with brand plans.
    • Identify critical success factors and necessary actions to achieve product and brand goals.

    Trade and Consumer Marketing Optimization

    • Develop and optimize trade and consumer marketing campaigns for product launches and promotions.
    • Oversee the creation and activation of best-in-class POS (Point of Sale) materials both in-store and online to maximize consumer engagement, brand presence, and product awareness.

    Supply Chain Coordination and Forecasting

    • Work with the Supply Chain team to provide commercial sales information on new and existing products, supporting accurate volume forecasts for suppliers.
    • Ensure all activities adhere to launch timelines and maintain alignment with cross-functional teams.

    REQUIREMENTS

    Skills and Experience

    Qualifications:

    • Bachelor’s degree in Pharmacy, Biological sciences, Marketing, Business Administration, Product Development, or a related field.
    • Proven experience in product marketing, product development, or sales in a related industry.
    • Familiarity with the regulatory environment for product registration and trademarks.
    • Knowledge of supply chain processes, including forecasting and inventory management.
    • Certification or training in market research or strategic marketing is an added advantage.

    Experience:

    • 3-5 years of experience in product marketing, product development, or sales in a related industry.
    • Demonstrated experience in conducting market research and competitor analysis.
    • Proven track record of successfully launching products and managing end-to-end product lifecycles.
    • Hands-on experience in working with cross-functional teams such as Regulatory, Supply Chain, and Sales.
    • Exposure to working in a dynamic and competitive market, particularly in social marketing or consumer goods.

    Skills:

    • Strong analytical and market research skills to identify market gaps and trends.
    • Expertise in product development and marketing strategy formulation.
    • Proficiency in preparing and presenting business cases using marketing tools.
    • Excellent communication and project management skills to coordinate with internal and external teams.
    • Ability to work with regulatory, legal, and supply chain teams for product registration and compliance.
    • Skilled in developing and optimizing trade and consumer marketing campaigns.
    • Competence in using data to make informed decisions on pricing, packaging, and promotional strategies.

    Attitude / Motivation:

    • Proactive and results-oriented, with a strong focus on achieving goals.
    • Innovative mindset, constantly seeking creative solutions to challenges.
    • Collaborative team player, willing to work across diverse functions and teams.
    • Attention to detail, ensuring precision in market research, data analysis, and launch materials.
    • Adaptable and resilient in a dynamic and competitive market environment.
    • Customer-focused, with a deep understanding of consumer needs and preferences.
    • Committed to continuous learning and professional growth.

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    Medical Detailer - 6 Posts

    Key Responsibilities:

    Territory Management

    • Plan and execute territory coverage strategies to reach healthcare providers efficiently
    • Maintain comprehensive database of healthcare providers and facilities within assigned territory
    • Monitor and analyze territory performance metrics and market dynamics

    Healthcare Provider Engagement

    • Conduct structured medical detailing visits with healthcare professionals
    • Deliver accurate scientific information about products and therapeutic areas
    • Schedule and conduct product education sessions with healthcare providers
    • Build and maintain professional relationships with key stakeholders

    Sales and Distribution Management

    • Achieve assigned sales targets and revenue objectives
    • Monitor stock levels across distribution channels
    • Coordinate with distributors to ensure optimal product availability
    • Track and report on sales performance metrics

    Medical Education

    • Organize and conduct medical education programs
    • Present product information and clinical data to healthcare professionals
    • Respond to medical queries from healthcare providers
    • Stay updated on relevant therapeutic areas and product knowledge

    Market Development

    • Identify and engage with Key Opinion Leaders (KOLs) in the territory
    • Participate in relevant medical conferences and industry events
    • Conduct pharmacy visits and prescription audits
    • Generate market insights and competitive intelligence reports

    Administrative Responsibilities

    • Prepare and submit timely field visit reports with supporting documentation
    • Manage territory expenses within prescribed budgets
    • Maintain accurate records of all healthcare provider interactions
    • Comply with all relevant industry regulations and company policy

    REQUIREMENTS

    Skills and Experience

    Qualifications:

    • Bachelor's / Diploma in any of the following: Pharmacy (B.Pharm),Nursing,Clinical Medicine,Biomedical Sciences,Life Sciences, Social Sciences.
    • Valid driving license with willingness to travel extensively
    • Fluency in English and Kiswahili.

    Experience:

    • Minimum 2 years' experience in medical/pharmaceutical sales or related healthcare field
    • Proven track record in achieving sales targets
    • Experience in healthcare provider engagement and medical education

    Skills:

    CORE SKILLS

    • Advanced Medical Knowledge: Expertise in clinical applications, therapeutic areas, and healthcare regulations.
    • Business & Sales Acumen: Strategic planning, market analysis, and achieving sales targets.
    • Stakeholder Management: Building relationships with healthcare providers, KOLs, and teams.
    • Communication Excellence: Effective medical detailing, scientific presentations, and consultative engagement.
    • Technical Proficiency: Mastery of digital systems, data analysis, and territory optimization.

    Attitude / Motivation:

    • Passion for Continuous Learning: A strong desire to stay updated with medical advancements and industry trends, ensuring expertise in the field.
    • Resilience and Goal Orientation: A determined mindset to overcome challenges, meet targets, and thrive in a competitive environment.
    • Customer-Centric Approach: A commitment to understanding and addressing the needs of healthcare providers and patients with professionalism and empathy.

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    Sales Assistant - 5 Posts

    Key Responsibilities
    Customer & Distributor Relations

    • Build and maintain strong relationships with pharmacies, clinics, and maternity centers within the assigned territory to ensure consistent product availability.
    • Conduct regular visits and calls to existing customers to address their needs, gather feedback, and strengthen loyalty to MSK products.
    • Identify and onboard new customers, including pharmacies, clinics, and maternities, expanding MSK’s market reach and ensuring comprehensive territory coverage.
    • Collaborate with distributors to ensure timely fulfillment of orders, proper stock levels, and adherence to sales targets for secondary sales.
    • Monitor distributor performance and resolve issues related to stock depletion, order processing, and delivery delays to maintain seamless operations.

    Sales & Order Management

    • Promote and sell MSK products to healthcare facilities and pharmacies, ensuring they are stocked and readily available to meet patient needs.
    • Accurately record and transfer orders from customers to distributors, following up to ensure timely and complete deliveries.
    • Drive adoption of new products by presenting benefits to healthcare providers and leveraging promotional campaigns.
    • Negotiate pricing, contract terms, and delivery schedules with customers while adhering to MSK’s policies and targets.
    • Ensure consistent achievement of monthly sales and revenue targets for assigned territories.

    Secondary Sales & Market Expansion

    • Actively support secondary sales by partnering with distributors to promote MSK products within their networks.
    • Identify and open new markets, establishing relationships with untapped pharmacies, clinics, and maternity centers in the territory.
    • Ensure MSK products are prominently displayed and well-stocked in key healthcare facilities to maximize accessibility and visibility.
    • Provide input for regional expansion strategies, including feedback on potential new territories and customer segments.

    Sales Reporting & Market Insights

    • Maintain detailed records of customer interactions, sales activities, and territory performance in reporting tools for effective planning and review.
    • Provide insights into market trends, pricing changes, and competitor activities to help shape regional sales strategies.
    • Report challenges and successes in order fulfillment, target achievement, and market penetration to the regional sales team.

    After-Sales Service & Customer Support

    • Offer guidance to customers on delivery timelines, product availability, and promotional campaigns.
    • Address and resolve product-related inquiries or concerns from healthcare providers, ensuring customer satisfaction and loyalty.
    • Work with distributors to uphold MSK’s after-sales service standards, ensuring customer needs are met promptly and effectively.

    REQUIREMENTS​

    Skills and Experience

    Qualifications:

    • High School Certificate or equivalent.
    • Preferred: A diploma or degree in Business Administration, Marketing, or a related field.
    • pharmaceutical sales training may be advantageous.
    • Drivers License preferred.

    Experience:

    • Sales Experience: Minimum 1-2 years in sales, preferably in the healthcare or pharmaceutical industry or FMCG.
    • Territory Coverage: Proven ability to manage and expand territories, ensuring product availability in clinics, pharmacies, and healthcare centers.
    • Customer Relationship Management: Demonstrated success in building and maintaining strong relationships with clients and distributors.
    • Market Development: Experience in opening new markets and introducing products to healthcare facilities.
    • Target Achievement: Consistent track record of meeting or exceeding sales and revenue targets.
    • Product Knowledge: Familiarity with healthcare products, especially in reproductive health, is an advantage.

    Method of Application

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