Mission Statement for the Role:
Exceed your sales numbers through exceptional telephone salesmanship, creating leads, initiating prospect calls and establishing ongoing rapport with existing and potential customers. Be part of the team that's aiming to deliver over 60% of the total sales into the company.
Overall Responsibility:
- Make sales and hit the number! Be part of the team that aims to deliver 60% of the total company sales.
Financial:
- Collect payments from customers via M-PESA
Key SMART Results for A-Player
- Achieve an average of above 100 sales per month on a rolling 3-month average - By the end of 2024
- Adhere to the prescribed tele-sales process with zero deviations ensuring the highest industry customer satisfaction rates - By the end of 2024
- Achieve a 100% work attendance record with an absence management that is fully compliant with company policies and procedures - By the end of 2024
- Make a minimum of 100 unique calls daily through 3CX (inbound and outbound) with a daily talk time of 4 hours - By the end of 2024
- Ensure all leads allocated to you on the Sales Lead Gen Database (Freshsales) are contacted within the timelines agreed upon with the Inside Sales Team Leader and have a corresponding most recent update on the Sales Lead Gen Database (Freshsales) with all fields filled correctly - By the end of 2024
Department stage of development where this role sits
Key Competencies Criticality (H, M, L)
- Relentlessly driven and highly competitive to succeed - H
- Exceptional salesmanship skills - H
- Tactical, scrappy, relentless energy and focus to exceed targets - H
- Ownership of clarity, accuracy of forecasting and credible pipeline management of opportunities - H
- Ideally, experience selling home internet services on the phone, and ideally into low income and informal communities - H
- Provide ongoing and timely feedback on all your sales activities not limited to your up-to-date prospects list, competitor information, network issues, theft, non-compliance by our customers on our home internet service and other ad hoc reports - H
Mandatory Criteria if Any with no exceptions to hire.
- Minimum of 2 years experience in sales in a busy Telesales / Inside Sales environment
- Must have worked with sales targets and hitting/exceeding them
- Must have exceptional customer service, telephone etiquette, communication skills and working knowledge of the latest technology in inside sales (telesales) organization.
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Mission Statement for the Role:
Responsible for delivering the assigned customer growth targets within their specific defined geography within the territory.
Overall Responsibility:
Make sales and hit the sale number! Be part of the team aiming to deliver over 100% of the total company sales.
Location:
Mombasa North (Bamburi,Kongowea,Radnage,Kadzodzo)
Key SMART Results for A-Player Success
- Drive attainment of monthly sales targets: Month 1 : 10 sales, Month 2: 15 sales, Month 3: 20 sales.
- Source at least 20 prospective customer visits on a daily basis and develop a sales funnel of customers categorized into Freshsales system as follows: Hot Leads : 20%, Warm Leads: 30%, Cold Leads: 40% and Paid Customers: 10%.
- Marketing Material Utilization: Drive 12 fliers per sale and must adhere to brand guidelines prescribed by the company which are periodically auditable - Within first 3 months from Joining
- Operational Excellence:
- Attain 100% work attendance record with an absence management that is fully compliant to company policies and procedures
- 100% compliance on Freshsales system usage for lead generation, categorization & sales made
- Timely reporting of sales updates at 11am, 3pm and 7pm on a daily basis
- Ensure 100% adherence to company's guidelines on financial transaction from customers, no cash transactions - First 3 months from Joining
Department stage of development where this role sits (starting, preparing for scale, scaling, mature)
Core energy required for this position (e.g. Sirdar Profile Type)
- Doer / Positive/ Aggressive
Key Competencies Criticality (H,M,L)
- Excellent sales person with good understanding of buying and selling process - H
- Tactical, scrappy, relentless energy and focus to exceed targets - H
- Accuracy of forecasting and credible pipeline of sales funnels - H
- Ideally, experience selling consumer durables/FMCG/home internet services/in low income and informal communities - H
Mandatory Criteria if any with no exceptions to hire
- Must have direct selling experience to end customers, 1-2 years of successful track record of earning incentives.
- Must have successfully achieved monthly, quarterly and yearly sales targets.
- Must have a strong sales acumen and high on integrity.
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