Latest Recruitment at Radisson Hotel Group

Description

Do you have an appetite to deliver first class service and are passionate about all things Food & Beverage? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Food & Beverage Service Team are the final piece of the puzzle, they are sophisticated hosts with an instinctive ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond  creating memorable moments for our guests.

As Hostess, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Hostess:

• Provides efficient, prompt and courteous service by receiving, seating and presenting guests with the menu
• Having a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly
• Promoting additional sales by taking opportunities to upsell, in a manner that is professional and courteous
• Addressing all regular guest by name with an appropriate title and maintain record of their Likes & Dislikes in the prescribed format
• Know all tables by numbers and seats, in order to seat the guest on the designated table and assist restaurant team in service when requested by the Restaurant Supervisor
• Checks with the Restaurant Manager concerning setups and last minute changes
• Ensuring the restaurant reservations list is updated at all the times and tables are being reserved accordingly
• Ensuring that the cover sheet(s) is maintained and filed daily
• Ensuring that the feedback forms are all filled with all details
• Check with guests for their satisfaction and get feedback from guests
• Assists customers in locating specific items
• Keeps hostess area neat and stocked with necessary supplies
• Knowledge of merchandise location or seating charts
• Skill in communications with public
• Farewells guests at departure
• Daily closing procedure is followed as per the set guidelines
• Maintains high confidentiality in regards to guest privacy
• Notifies the Restaurant Manager/supervisor regarding lost and found objects immediately
• Reports all potential and real hazards appropriately
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
• Stays updated with activities in the hotel by reviewing the communication log book for each shift and updates log book for next shift
• Assists the Restaurant when requested
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests
• Continuously seeks to endeavour professionalism in own job function
• Maintain Anniversary/Birthday list for all the guest, informing the Restaurant Manager on the said date
• Maintain a data base for all guests
• Attends scheduled outlet briefing and regular training sessions
• Helps out in other areas when needed by the management
• Carries out any other duty that may be assigned by the management
•  Supports the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
• Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing followup as required

Requirements of the Host/Cashier:

• Experience in food & beverage service beneficial but not essential
• Handson approach with a cando work style
• Commitment to delivering exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication skills

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Description

Do you enjoy fixing things and having it work as it should? Are you a master multitasker, a fixer, a maker, a doer with the tools to keep our hotels’ looking top notch? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

The role is far more than just changing a light bulb, in property maintenance we are committed not only to ensuring that everything works as it should but where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Maintenance Technician, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Maintenance Technician:

• Carries out routine maintenance and repairs to all types of electrical equipment such as laundry equipment, kitchen equipment, heating, ventilation and air-conditioning equipment including motors and motor controls, fans, water treatment plants, sewage treatment plants, and emergency generators.
•  Attends to repair and maintenance of transformers and electrical low-tension panels.
•  Attends to electrical and ancillaries installations such as audio/video cables, computer cables and HVAC systems.
•  Attends to all types of repair and maintenance work in the hotel premises, including any new additional/extensions to the hotel or any other properties maintained by the hotel.
•  Responds to a guest maintenance request within 15 minutes on receipt of the same.
•  Ensures that the supplied uniform is clean and in good repair.  Always maintain a clean and tidy appearance before entering a guest or public areas.
•  Ensures that the plant room, workshop and related areas are kept clean and tidy condition.
•  Observes prescribed safety standards.  Helps maintain safe conditions for self and others.
•  Ensure all machines in operation conform to safety regulations as per Factories Act.
•  Ensure team uses protective equipment and clothing at all times.
•  Replacing all the burnt out bulbs within the premises 
•  Inspection of all public areas for any electric faults against the checklists
•  Carry out minor electrical installation within the building
•  Service and repair of electrical equipment
•  Guest room’s maintenance
•  Perform the tasks as assigned by the supervisor feed back to the supervisor or the Assistant Engineer
•  Test the generator weekly and avail the report to the Asst. Engineer 
•  Carry out preventive maintenance as per schedule
•  Ensure that the uniforms are clean especially when in guest contact areas
•  Takes a daily record of all the electrical meters reading and submit to plant room technician for preparation of daily utility report
•  Ensures all hazardous installations/ equipment are isolated, warning signs indicating e.g. Out of order, Do not operate are in place.
•  Ensuring that all machine rooms and workshops are clean and safe from live electrical and other dangerous equipment
•  Ensure cleanliness of Electrical distribution board for room & workshops
•  Comply with all systems and procedures as laid down by Chief Engineer
•  Performs related duties and special projects as assigned.