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  • Posted: Apr 1, 2020
    Deadline: Not specified
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    Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. "Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prima...
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    Teller/Clerk - Nairobi and Up-Country Branches

    Job Purpose

    • Provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques and other items, acceptance of deposits and the provision of change.
    • Understand the risks associated with the control and handling of cash, and maintain effective controls to manage these risks.
    • Proactively cross sell bank products to our customers with focus on transactional business and digital channels in line with the Performance Contract.
    • Maintain a high level of integrity and ethical standards.

    Key Responsibilities/Accountabilities

    • Telling
      • Attend to cheque encashment and withdrawals in all accepted currencies according to laid-down procedures.
      • Attend to change transactions. Accept cheque and/or cash deposits in all accepted currencies, according to laid-down procedures.
      • Assist with finalizing cash transactions captured by officers who do not operate tills.
      • Ensure that cheques included in deposits are checked in terms of Duty of Care obligations.
      • Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate area for authorization.
      • Ensure that items cashed are technically correct and signed, according to laid-down instructions.
      • Attend to value transactions, e.g. Financial Transfers etc, according to customized job description.
    • Control of cash
      • Ensure that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
      • Ensure that cash holdings are kept within prescribed limits at all times.
      • Balance cash daily and report any differences promptly.
    • Pro-active selling
      • Identify opportunities for migrating customers to more appropriate and cost-effective channels. i.e. Mobile/Internet/Till to bank/Nbol/BNAs whichever is most suitable.
      • Identify and close on quality sales as per the Performance Contract.
    • Compliance
      • Responsible for the implementation and adoption within the Branch of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of customers including those that require being subjected to Enhanced Due Diligence for on-boarding and continued business.

    Preferred Qualification and Experience

    • Relevant Degree from a recognized University
    • Relevant Diploma from a recognised Institution of Higher Learning
    • Minimum of C+ mean grade at KCSE or Division II at O level Minimum of grade C in Mathematics, English or Kiswahili
    • Professional Qualifications Banking examinations desirable but not essential.

    Knowledge/Technical Skills/Expertise

    • Sound knowledge of the bank’s laid-down policies and procedures related to telling.
    • Sound knowledge of the legal aspects regarding cheques and cash handling.
    • Sound knowledge of the applicable device handling.
    • Knowledge of teller service standards.
    • Knowledge of the Branch power system as it relates to telling.
    • Basic knowledge of the functions of other departments within the branch.
    • Attendance of the relevant Bank training courses, e.g. product knowledge, sales skills

    go to method of application »

    Quality Assurance and Control Officer

    Job Purpose

    • Risk Management and Governance:
    • This is an internal supervisory function which drives the governance, framework, oversight and monitoring of the control environment across the Bank Client Experience and shared services (Operations) functions. The holder will work in partnership with all the CESS operations production departments to mitigate risk in transactions and the underlying processes.
    • The focus will be to mitigate operational risk through control monitoring, incidence management, adhoc reviews and procedure assurance activities. The role holder will need to develop strategic relationships in order to establish and mainatain a robust assurance mechanism.

    Key Responsibilities/Accountabilities

    • Control Execution and Monitoring
      • Providing an independent assurance on the effectiveness of controls across the business by executing control assurance assessments, within the agreed timeframes, providing assurance on the adequacy and effectiveness of controls.
      • Proactively identifying and assessing operational and compliance risks to ensure that internal controls are maintained at acceptable levels across the business.
    • Control Framework
      • Track and Monitor Key Control Indicator performance.
      • Assist and support management in doing Risk and Control Self-assessment (RCSA).
      • Challenge and validate RCSA, and agree with Management
      • Track and monitor RCSA & KRI action plans and amendments thereto.
      • Monitor Key Risk Indicators (KRIs) and take corrective action where necessary.
    • Undertake control reviews
      • Track, monitor and report on overdue action plans.
      • Ensure that levels and limits of authority are implemented and controlled
      • Maintains robust reporting mechanisms for key control performance indicators, exceptions, trends and operational incidents
    • Loss Control
      • Identify changes in the pattern of losses and analyse trends affecting the CE&SS and take the necessary steps to prevent a recurrence.
      • Report material incidents to Management.
      • Provide coaching and training using trends/gaps identified as a base.
      • Conduct root cause analysis and where necessary implement process changes where control breakdowns are evident.
      • Monitor Teller and ATM differences.
    • Audit and Investigations
      • Support the business to facilitate Satisfactory audit ratings and track to closure all action plans arising from risk assessments, operational risk reviews, internal and external audits and regulatory inspections to improve the control environment relating to assigned area.
      • Monitor that tracking of remedial actions from internal audits, regulatory reviews, IFR investigations and other assurance reviews and ISO audits is undertaken as agreed with the business units. This will involve validation of implemented interventions prior to closure of the issues.
      • Perform trend analysis on fraud incidents.
      • Track and collate remedial actions
      • Implement any actions or processes changes required as a result of any investigations.
    • Business Resilience
      • Ensure BR documentation is current.
      • Ensure BR exercises and tests are undertaken as required.
      • Sign off and track BR actions from simulations, exercises and tests executed.
    • Policy and Process Oversight
      • Monitor and review policy revisions and updates as and when they fall due.
      • Identify inadequate processes and controls and provide affected Units with the irregularities to facilitate the modification of processes where required.
      • Review new and amended processes to ensure robustness of controls embedded within them and sign off/approve the procedures as required
    • Training and Awareness
      • Coach, support and deliver and implement the control framework across the business
    • Control Reporting
      • Maintains robust reporting mechanisms for key control performance indicators, exceptions, trends and operational incidents to CESS Management and the necessary Governance forums.
    • Compliance
      • Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

    go to method of application »

    Operations Officer, Reconciliations

    Job Purpose

    Provide operational support to the Head, Client Experience and Shared Services by taking responsibility of reconciling assigned accounts. Highlighting exceptions as detfined in the defined respective account structure to the relevant teams and escalating to Management those posing a risk through delayed action, significant financial risk, inadequate responses provided or otherwise.

    The role is responsible for management of financial risk through second level control on Bank accounts ensuring completeness of entries passed and querying validity of transactions where necessary.

    • To reconcile and follow up on outstanding items in suspense accounts.
    • Generate exception reports and escalate long outstanding items in suspense accounts
    • Undertake allocated reconciliations and ensure they are of requisite quality.
    • Periodically confirm underlying client instructions relate to entries posted to the reconciled accounts for material amounts.

    Key Responsibilities/Accountabilities

    • Strategic Execution
      • Accounts to be in current status at all times.
      • Quality of documentation/information.
      • Adhere to the SLAs with various business units.
      • Reconciliations completed and followed up on within set turnaround times
      • Ensure Internal processes and procedures are adhered to at all times with gaps identified reported for remediation.
      • Error tracking - generate transaction defect log and propose remedial measures where practical.
      • Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the reconciliation team.
      • Query and Complaints Management
      • Effectively manage client/stakeholder queries and complaints ensuring adherence to set service levels.
    • Operational performance
      • Confirming ModelBankT24 (MBT24) ledger and General Ledger entries are updated in Intellimatch where applicable.
      • Daily reconciliation of Suspense, internal and other accounts.
      • Preparing and broadcasting list/reports of outstanding items of the accounts reconciled.
      • Query old, strange outstanding entries in accounts reconciled and escalate as per matrix
      • Balance confirmation for accounts and advising business and management of the same.
      • Custody of allocated account reconciliations and reports.
      • Initiate queries relating to outstanding items and follow-up to resolution.
      • Check and investigate entries that have defaulted into system suspense accounts.
      • Sensitize stakeholders on relevant account reconciliations processes and Intellimatch.
      • Participate in testing and validation for projects assigned
    • Provide oversight of accounts allocated
      • Ensure unknown funds in suspense accounts are queried.
      • Update unit management on quality of reconciliation and issues meriting their attention.
      • Avail information required for internal and external audit as may be requested.
      • Ensure conformity to the set standards and procedures in the department and the bank as a whole
      • Optimise the risk profile in the business unit
      • Ensure compliance with approved limits and levels of authority.
      • Ensure Satisfactory audit ratings and closure of action plans within our span of control arising from risk assessments, operational risk reviews, internal and external audits and regulatory inspections to improve the control environment relating to assigned area.
    • Compliance adherence
      • Ensure that financial standards are adhered to.
      • Ensure implementation and adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes monitoring and identifying any material compliance related breaches and escalating them to line management and the Compliance Office.
    • Stakeholder Engagement
      • Finance - review monthly reconciliation submissions and facilitate opening and closure of suspense accounts
      • Control teams – assist in resolution of long outstanding items in affected Suspense accounts
      • Information Technology – provision of reconciliation information and resolution of IT related queries
      • TPS – liaison between Reconciliations on product recon support Other units – provide support in the resolution of reconciliations done and or reported by Reconciliations unit

    Preferred Qualification and Experience

    • First Degree in Finance or Accounting
    • 3-4 Years in Operations - processing
    • Knowledge/Technical Skills/Expertise
    • Operations - processing knowledge

    Method of Application

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